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WorksheetsDay 9 (New plan )
Total questions: 10
Worksheet time: 5mins
Suspension fees is ….... Including taxes
34 LE/ month
34.2 LE/ month
30 LE/ month
Customer can request suspension from…?
Call center only
Retail Only
Retail & call center
in TE sold case if he Didn’t Have order cancellation for old user We should direct customer to…
Call 111
Nearest store for new subscription
Send Email or Fax
if the customer pay the landline bill the line will work automatically within …
3 Working hours
2 hours
3hours
if there are 180 days passed from end date for last bill and customer didn't pay all this period the line status will be…. On BSS
Suspend
Barring
Pre-deregister & Deactivation
IF the customer request to cancel the service you should know the reason and try to solve it
TRUE
FALSE
if the customer need to follow on cancellation request you will transfer the call to …
Technical Q
Fixed landline Q
cancellation Q
Call Barring for landline means ?
تتحكم فى الفاتورة وتقلل من الاستهلاك وكمان تقدر تحمي خط تليفونك من الأطفال عن طريق بعض الاكواد
ممكن تخلي التليفون الأرضي متاح فى أي مكان لأن أي حد بيتصل على تليفون البيت أو الشركة
Don't Disturb service for landline means ?
خاصية عدم الازعاج
خدمة الإظهار
خدمة المؤتمرات
if customer want to call united state of America and the receiver will pay the call cost this service called ….
Follow me
international
Sprint
