WorksheetsConflict Management
Total questions: 10
Worksheet time: 5mins
Constructive and destructive conflict are distinguished from each other in which of the following ways?
a. constructive conflict is We-oriented; destructive conflict is Me-oriented
b. constructive conflict is characterized by de-escalation of the conflict; destructive conflict is characterized by escalation of the conflict
c. constructive conflict is characterized by cross-complaining; destructive conflict is characterized by flexibility
d. both a and b
Constructive and destructive anger can be distinguished from each other by the ....
a. intensity of the anger
b. flexibility of the anger
c. duration of the anger
d. both a and c
Which of the following is not a characteristic of conflict?
a. expressed struggle
b. independent parties
c. perceived incompatible goals
d. perceived interference for outside parties
Your relationship with one of your colleagues is under a lot of stress lately, and his/her behavior has begun to trouble you greatly. Which of the following are ways to manage the anger of your partner?
a. validate your colleague
b. be asymmetrical
c. probe
d. all of the above
You have continued conflict with your peer, but you hide it from your boss. This speaks to which dichotomy ...
a. openness/closeness
b. inclusion/exclusion
c. revelation/concealment
d. connection/autonomy
The process of forgiveness includes which stages?
a. hating what was done to us
b. hurting from the wrong done to us
c. forgetting what was done to us
d. both a and b
Which of the following can be validly concluded from research on intercultural conflict management?
a. collectivist and individualist cultures typically favour different conflict management styles
b. the key to effective intercultural conflict management is flexible use of conflict management styles
c. disagreement should be discouraged when communicating with individuals from diverse cultures
d. both a and b
Conflict is ?
a. an unavoidable fact of life
b. sometimes constructive
c. a destructive force in relationships if continually avoided
d. all of the above
Your relationship with one of your colleagues is under a lot of stress lately, and his/her behaviour has begun to trouble you greatly. Though you both are not working on any project jointly, you are concerned about the way he/she is behaving with everyone. Even he/she had an argument with you regarding joining one of the important meetings organized by you.
Which of the following are ways to manage the anger of your partner?
a. validate your colleague – try to empathize and understand what the situation is, and what is
triggering such behaviour
b. offer help – speak to him/her and seek if there is anything that, you can help with to make things easier
c. probe – find the right time to sit and discuss and ask some subtle but relevant questions to
understand his/her issues
d. all of the above
You and your peer have had a heated disagreement. Emotions are raw, and feelings have been hurt. You approach your partner after a brief silence: "I'm sorry I attacked you like that. I got angry and said things I didn't mean." This is an example of the collaborating tactic called
a. integration
b. confrontation
c. expanding the pie
d. smoothing
