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ISE HR FINAL TEST SAMPLE - 1031/1032

Total questions: 82

Worksheet time: 42mins

Name
Class
Date
1.

____________ consists of the knowledge, skills, and health that people accumulate over their lives enabling them to realize their potential in workplace.

a)

Human capital

b)

Firm capital

c)

Physical capital

d)

Financial capital

2.

Which of the followings are the functions of HRM? I - Corporate social responsibility II - Staffing and Recruitment III - HR planning IV - Strategic planning V - Compensation and benefits VI - Corporate governance

a)

   I

b)

II             

c)

III      

d)

 IV    

e)

V

3.

Which of the following trends will have great impact on a labor market in the future?

a)

Industrial Revolution

b)

Equal employment opportunity

c)

Industry 4.0 and increasing application of artificial intelligence in economy

d)

Economic growth and integration

4.

Which of the following variables can help HR managers to predict personnel needs?

a)

demand for additional funding

b)

changes in the tax rate

c)

minimum wage

d)

demand for company products or services

5.

Which of the following HR planning methods use studying variations in the firm employment levels over the last few years for forecasting personnel needs?

a)

trend analysis

b)

managerial judgment

c)

the nominal group technique

d)

the Delphi technique

6.

Which of the following HRM Planning methods can be used for forecasting the availability of internal job candidates?

a)

Ratio analysis

b)

Markov analysis

c)

The Scatter plot

d)

Task analysis

7.

 Which of the following are the qualitative methods of workforce planning? I - the nominal group technique II - the Scatter plot III - the Delphi technique IV - ratio analysis V - Markov analysis

a)

  I

b)

  II    

c)

III     

d)

IV   

e)

V

8.

A concept that highlights the importance of matching characteristics of people with characteristics of jobs is known as:

a)

Person-Job Fit concept

b)

Model - Hackman and Oldham model

c)

Job simplification

d)

Job enlargement

9.

The result of the job analysis can be used for the following purposes, EXCEPT:

a)

Recruitment and Selection decision

b)

HR analytics 

c)

Training requirements

d)

Performance appraisal

10.

A well-developed job description includes all of the following, EXCEPT:

a)

Tasks and Duties

b)

Responsibilities

c)

Reporting relationship

d)

Education and qualification

11.

Which of the following is a quantitative job analysis method?

a)

Interview

b)

Observation

c)

Position Analysis Questionnaire

d)

Critical incidents

12.

The Structured Interview implies standardization of the following components of interview? I - standardization of questions II - standardization of time duration III - standardization of interviewers IV - standardization of procedures used to evaluate V - standardization of job adds

a)

 II, IV     

b)

I, V    

c)

 II, III  

d)

I, IV    

13.

Which of the following can be used as measurements for employee performance? I - Quality of output II - Job description III - Benchmarks IV - Effectiveness of work completed V - Timeliness of output VI - Coaching

a)

I, IV, V  

b)

  II, IV, VI   

c)

  I, III, VI     

d)

II, III, V   

14.

Which of the following are the quantitative methods of workforce planning? I - the nominal group technique II - the Scatter plot III - the Delphi technique IV - Markov analysis V - ratio analysis VI - the rule of thumb method

a)

II, III, V    

b)

II, IV, V  

c)

 I, III, VI      

d)

I, III, V     

15.

In a low unemployment market, if an employer does not provide pay those employees view as equitable compared to other employees performing similar jobs in other organizations that employer is likely to experience?

a)

a high loyalty

b)

a high productivity

c)

a high profitability

d)

a higher turnover

16.

Which of the following metrics can be used for the evaluation of organizational health and safety policies

a)

accident rate

b)

turnover rate

c)

yield ratios

d)

success base rate

17.

The following information sources can be used in organizational level training needs assessment, EXCEPT?

a)

Assessment Center

b)

Accidents

c)

Customer complaints

d)

Attitude survey

18.

Which of the following is the main focus of the talent management efforts of business organizations?

a)

attracting and creating a pool of candidates for all vacancies

b)

retaining, and decreasing turnover rate

c)

attracting, retaining, and developing High-Potential Individuals 

d)

reducing recruitment costs and promoting employees internally

19.

The basic compensation that an employee receives, usually as a wage or a salary is known as?

a)

Variable pay

b)

Base pay

c)

Benefits

d)

Bonus

20.

The indirect reward is given to an employee or group of employees as part of membership in the organization is known as?

a)

Benefit

b)

Variable pay

c)

Base pay

d)

Bonus

21.

GLM consulting firm conducted a wide assessment in PLM International company and used McKinsey 9 box matrix for the development of talent management programs. 6 employees from the production department were placed in box C2 (low-performance low potential), The most appropriate managerial decision regarding these employees will be?

a)

termination of contract

b)

involving in training programs 

c)

increasing pay grades  

d)

rotation of employees

22.

The followings are characteristics of the Big Five Personality concept, EXCEPT:

a)

Agreeableness

b)

Fellers

c)

Openness to experience

d)

Conscientiousness

23.

_________ helps to determine which current employees might be qualified for the projected openings?

a)

Job specification

b)

Staffing tables

c)

Ratio analysis

d)

Skill Inventory

24.

_________ method that implies learning knowledge and skills by performing?

a)

computerized training

b)

on-the-job training

c)

vestibule training

d)

job instruction training

25.

A good career planning program includes the following elements, EXCEPT?

a)

job place audit

b)

performance appraisal

c)

opportunities for transfer and promotion

d)

terminations

26.

A learning and development manager of Global Inc. Co. Ann is examining the effectiveness and usefulness of a training program. She is in the ________ phase of the systematic training process.

a)

need assessment

b)

evaluation

c)

delivery

d)

design

27.

A managerial technique that makes jobs more rewarding or satisfying by adding more meaningful tasks is known as?

a)

job enrichment

b)

job rotation

c)

job enlargement

d)

industrial democracy

28.

A pay-for-performance philosophy assumes that individual pay increase must reflect:

a)

performance differences

b)

tenure of service and working years

c)

performance

d)

quality of work done

29.

A performance appraisal method that implies setting specific measurable goals with each employee and then periodically reviewing the progress is known as?

a)

progress review method

b)

behavioral anchored rating scale method

c)

management by objectives

d)

paired comparison scale method

30.

A performance appraisal method that lists the individuals being rated from highest to lowest based on their performance levels and relative contributions is known as?

a)

ranking method

b)

graphic rating scale method

c)

behavioral anchored rating scale method

d)

paired comparison scale method

31.

A performance appraisal system implies which all related stakeholders, including his/her manager, peers, customers, and subordinates should evaluate the performance of employees is known as?

a)

graphic rating scale

b)

paired comparison scale

c)

multisource - 360-degree feedback

d)

behavioral anchored rating scale

32.

A quantitative job analysis method that uses a set of standard basic activities called worker functions to describe what a worker must do with respect to data, people, and things is known as:

a)

Position Analysis Questionnaire

b)

Department of Labor (DOL) Procedure

c)

Observation

d)

Interview

33.

A strategic HRM tool that allow HR professional to identify how each departments performance will contribute achieving the company’s overall strategic goals is known as?

a)

Strategy map

b)

Corporate social responsibility

c)

Corporate governance

d)

Diversification strategy

34.

A type of compensation that is linked directly to the individual, team, or organizational performance is known as?

a)

Bonus

b)

Benefits

c)

Variable pay

d)

Base pay

35.

A well-designed employee development system that targets the identification of potential emergency replacements for critical positions are known as?

a)

Rotation planning

b)

Succession Planning

c)

Job replacement

d)

Job enrichment

36.

A well-developed job specification includes all of the following, EXCEPT:

a)

Education and qualification

b)

Training/experience in the specific job

c)

Relatable skills

d)

Tasks and Duties

37.

According to the Big Five Personality concept, the followings are attributes of openness to experience characteristics, EXCEPT?

a)

open to new ideas

b)

neurosis

c)

flexible in thoughts

d)

curious

38.

An organization-wide incentive plan that gives the right to employees to purchase  a specific number of shares of company stock at a specific price during a specified period of time is known as:

a)

Stock option plan

b)

Scanlon plan

c)

Gain-sharing plan

d)

Piecework (Piece rate) plan

39.

An organization-wide incentive plan that implies distributing some portion of organizational profits to employees is known as?

a)

Rucker plan

b)

Scanlon plan

c)

Gain-sharing plan

d)

Profit-sharing

40.

As a result of the fourth industrial revolution (Industry 4.0) the following employee skills most likely to be automated by artificial intelligence?

a)

problem solving skills

b)

routine job-specific skills

c)

non-routine cognitive

d)

socio-behavioral skills

41.

As an important element of training design, transfer of training implies?

a)

transfer of knowledge and skills from the class to the job place

b)

transfer of knowledge and skills from the job place to class

c)

transfer of technologies from one organization to another 

d)

transfer of employees from one organization to another

42.

Employee turnover rate focuses on ________ of employees in the organization?

a)

efficiency

b)

effectiveness

c)

productivity

d)

stability

43.

Executive compensation plan is more likely to be effective if it is linked to?

a)

job evaluation

b)

organizational performance 

c)

cost-reduction strategy

d)

internal issues

44.

External environment directly or indirect influences HR management through?

a)

increasing empowerment

b)

decreasing work force diversity

c)

labor market conditions

d)

organizational climate

45.

GLM consulting firm conducted a wide assessment in PLM International company and used McKinsey 9 box matrix for the development of talent management programs. 3 employees from the marketing and sales department were placed in box A2 (high-performance, high potential), The most appropriate managerial decision regarding these employees will be?

a)

promotion of employees

b)

termination of contract

c)

involving in training programs 

d)

increasing pay grades  

46.

In Kirkpatrick's training evaluation model behavior of participants after the training can be evaluated by the following tool?

a)

questionnaires

b)

tests

c)

observation of managers

d)

examines

47.

Instructors can use the following training methods, EXCEPT?

a)

Transfer of training

b)

Roleplaying

c)

Business simulation

48.

Management by objectives (MBO) performance appraisal systems focus primarily on employees:

a)

traits 

b)

results

c)

competencies

49.

Most executive compensation plans rely on the idea that executives should be:

a)

linked with their individual performance

b)

linked with the performance of the board of directors

c)

linked with organizational performance

50.

Recently AzSmart company has implemented the new performance appraisal system which grouped employee’s performance as follows: - 5 % - unsatisfactory - 10 - below expectations - 50% - meets expectations - 25% - above expectations - 10% - outstanding The company rewarded "outstanding", and "above expectations" groups and terminated contracts with the unsatisfactory group. This is an example of?

a)

forced distribution method

b)

ranking method

c)

graphic rating scale method

51.

The average productivity of masters in PVC window manufacturers company is 66 windows per month (3 doors per day). However, some masters were able to make 3, in best cases 4 windows per day. The company developed the following incentive plan for its masters: - Base salary - 300 AZN - For each produced door up to 65 - 20 AZN - For each produced door above 65 - 35 AZN This is an example of?

a)

Gainsharing

b)

Piecework (Piece rate) plan

c)

Scanlon plan

52.

The average salary for electrical engineers in the labor market is 850 AZN. LK Electrics offers a vacant electrical engineer position 640 AZN salary. LK Electrics follows ________compensation strategy?

a)

Lag the Market Strategy

b)

Market average strategy

c)

Lead the Market Strategy

53.

The average salary for marketing specialists in the labor market is 950 AZN. LBB Smart Solutions offers a vacant marketing specialist position 1190 AZN salary. LBB Smart Solutions follows ________compensation strategy.

a)

Lag the Market Strategy

b)

Lead the Market Strategy

c)

Average market strategy

54.

The following are the reasons of ineffective performance evaluation, EXCEPT:

a)

Multisource/3600 – degree feedback

b)

Unclear performance criteria

c)

Poor working relationship with your boss

55.

The following can be used as measurements for employee performance, EXCEPT?

a)

Workflow and job description

b)

Quality and quantity of output

c)

Efficiency of work completed

56.

The following information sources can be used in individual-level training needs assessment, EXCEPT?

a)

Assessment Center

b)

Strategy and strategic objectives

c)

Performance appraisal

57.

The following variables can help HR managers to predict personnel needs: I - Demand for additional funding II - Demand for products or services III - Changes in the tax rate IV - Minimum wage V - Growth plans VI - Productivity changes

a)

II, V, VI      

b)

II, III, IV      

c)

III, IV, VI  

58.

The followings are advantages of off-the-job training, EXCEPT:

a)

Low cost of training

b)

Professional learning environment

c)

Expertise and experience of training instructors

59.

The followings are advantages of on-the-job training (OJT) training, EXCEPT?

a)

Job-related context

b)

Low cost of trainings

c)

Expertise and experience of training instructors

60.

The followings are behavior-based d performance information, EXCEPT?

a)

Customer satisfaction

b)

Units produced

c)

Verbal persuasion

61.

The followings are characteristics of Jobs, EXCEPT?

a)

Honesty

b)

Task

c)

Authority/Responsibility

62.

The followings are common interviewing mistakes EXCEPT:

a)

poor knowledge of job

b)

using behavioral question

c)

making snap judgments

63.

The followings are Group/team-level incentives, EXCEPT?

a)

Piecework (Piece rate) plan

b)

Gainsharing

c)

Improshare

64.

The followings are individual-level incentives, EXCEPT:

a)

Gainsharing

b)

Piecework (Piece rate) plan

c)

Bonuses

65.

The followings are result-based performance information, EXCEPT:

a)

Teamwork

b)

Sales volume

c)

Cost reduction

66.

The followings are the key instructional strategies, EXCEPT?

a)

Open and closed questions

b)

Practice/Feedback

c)

Behavioral Modeling

67.

The followings are the key phases of the Systematic training process, EXCEPT?

a)

Training design

b)

Training needs assessment

c)

Training pricing

68.

The followings are trait-based performance information, EXCEPT?

a)

Customer satisfaction

b)

Teamwork

c)

Initiative

69.

The followings are types of employee benefits, EXCEPT?

a)

medical insurance

b)

sales commission

c)

vacation pay

70.

The main purpose of effective safety programs in organizations is to prevent _________________?

a)

work-related injuries and accidents

b)

any problem related to the health of employees

c)

conflicts between peers at the workplace

71.

The well-known Kirkpatrick’s training evaluation model includes the following levels, EXCEPT?

a)

reaction to the training

b)

cost of training

c)

learning

72.

Time lost from work and loss of efficiency by crew are _______ costs of workplace accidents?

a)

direct costs

b)

fixed costs

c)

indirect costs

73.

Which of the following are direct costs of workplace accidents?

a)

medical costs and compensation

b)

time lost from work

c)

loss of efficiency by crew

74.

Which of the following are indirect costs of workplace accidents?

a)

loss of efficiency by a crew

b)

medical costs and compensation

c)

medical treatment costs

75.

Which of the following factors determine the compensation of employees?

a)

Responsibility, Qualification, Company Success

b)

Gender, Labor Market, Region

c)

Nationality, Responsibility, Occupation

76.

Which of the following is an organizational-level incentive?

a)

Employee Stock Options

b)

Gainsharing

77.

Which of the following is common interview mistakes?

a)

stereotyping

b)

behavioral question

c)

open questions

78.

Which of the following is the first and utmost issue in talent management programs?

a)

identifying target jobs and high-potential Individuals

b)

developing job ads, and attracting a pool of candidates

c)

to identifying job specifications and KSA's

79.

Which of the following sources can be useful in assessing the training needs of an organization?

a)

strategy, customer complaints, employee KSAs, performance appraisals

b)

environmental scanning, competitor analysis, employee KSAs, performance appraisals

c)

job analysis, competitor analysis, employee KSAs, performance appraisals

80.

Which of the following metrics can be used for the evaluation of the stability of staff?

a)

turnover rate

b)

accident rate

c)

yield ratios

81.

Which of the followings are internal candidate search sources? I - Promotion II - Headhunting III - Transfer IV - Employment agencies V - Rotation

a)

I

b)

II

c)

III

d)

IV

e)

V

82.

Which of the following variables can help managers to identify internal talents? I - Performance of employee II - Personality of employee III - Loyalty of employee IV - Tenure of employee V - Position of employee VI - Motivation of employee

a)

I

b)

II

c)

III

d)

IV

e)

VI