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WorksheetsSimran - NHIP Batch 78 (Day 2)
Total questions: 15
Worksheet time: 15mins
In RTO shipment "in-transit" status RTO address can be changed?
No
Yes
What is the TAT for seller to raised dispute on weight discrepancy?
7 Days
4-5 Days
7 Working Days
24-48 hours
Is it mandatory to assign 'NDR manual calling' in case seller is stating that comment updated by courier boy is fake and status is 'UNDELIVERED'?
Yes
No
Seller contacts stating that his/her product delayed and he/she already raised EDD escalation, now seller wants to know TAT for the update.
24-48 hours
24 hours working hours
2 Working Days
By EOD
Seller contacts to know about the path to complete KYC of Shiprocket account. What needs to be informed to seller?
Seller Panel --> KYC TAB --> "Individual" or "Company" TAB seller will get option to complete KYC either with documents or "verify using AADHAR OTP". TAT for Adhaar OTP KYC is 30 Sec and 2-3 days for Manual KYC
Seller Panel --> settings --> "Individual" or "Company" TAB seller will get option to complete KYC either with documents or "verify using AADHAR OTP".
Seller Panel --> KYC TAB --> Update KYC
None of the above
In Weight dispute cases how many images need to be uploaded while raising dispute and what prevention we can take to avoid weight discrepency?
Min 4 and Max 5
will advisor Seller for Weight freeze and also to use packaging materials from shiprocket to avoid any weight issue in future
Min 6
Min 3
What is the TAT need to be provided to seller for RTO initiated shipment?
20 Working Days
20 days
7 Days
None of the above
Seller is in green category and received wrong product with 1 thousands of shipment value as he/she contacted 2 ago for the wrong shipment .what advisor will inform?
Inform seller that he/she contacted within 72 hours .will guide path for pod dispute
Login to seller panel>>Orders>>All orders>>Pod action>>select wrong product and upload images and submit
and will inform seller to wait for 1 working days
Ask to mail on support@shiprocket.com
Escalate Ticket
Inform seller that he/she contacted after timeline so investigation not possible .will guide path for Future pod dispute
Login to seller panel>>Orders>>All orders>>Pod action>>select wrong product and upload images and submit
and will inform seller to wait for 1 working days
Seller contacted regarding product which is marked delivered 2 days ago but buyer didn't received that product .what advisor will inform on call?
Seller have to contact us within 72 hours from the delivery date and will inform seller to wait for 7-10 working days to get resolution.
Path for pod dispute:-Orders>>All orders>>Pod action>>Select delivered not received>>update alternate number>>submit
Seller have to contact us within 48 hours from the delivery date and will inform seller to wait for 7-10 working days to get resolution.
Investigation not possible as seller came after the tat
Seller want to upgrade his plan from Basic to Pro plan, what Advisor will inform to seller?
Advisor will share the benefits of pro plan and inform Seller can upgrade his plan anytime from Seller panel->Billing->Current Plan Details->Activate the desired plan
Advisor will update the pipe drive from SPARK with required details
will raise ticket to FOPS team
Seller can not upgrade his plan
EDD escalation was already done and seller called post 24 hours however no remarks was updated from LOPs and courier team, what advisor will inform to seller?
Wait for 24 hours
Advisor will raise agony and ask Seller to wait for 3 working days for delivery
Advisor will also update call receive in DT
Freight refund will be initiated
If RTO shipment does not get deliver to the seller due to any reason, what information will the agent provide?
Inform seller to take action for reattempt delivery on NDR.
Path for Reattempt Shipments>>RTO>>RTO NDR seller can clicking on the reattempt option seller can check the action history by clicking on view history.
Inform seller to wait for 20 working days for RTO
What will happen if seller is not taking action for reattempt on rto ndr for more then 10 days and what will be the path for reattempt?
If the action is not taken within 10 days then the shipment will be disposed off.
Path for Reattempt Shipments>>RTO>>RTO NDR seller can clicking on the reattempt option seller can check the action history by clicking on view history.
Inform seller reattempt will done in 24-48 hours
Path for Reattempt Shipments>>RTO>>RTO NDR seller can clicking on the reattempt option seller can check the action history by clicking on view history.
Inform seller to wait for 20 working days for RTO
Path for Reattempt Shipments>>RTO>>RTO NDR seller can clicking on the reattempt option seller can check the action history by clicking on view history.
Inform seller to take action for reattempt delivery
Path for Reattempt Shipments>>RTO>>RTO seller can clicking on the reattempt option seller can check the action history by clicking on view history.
Seller from Bluedart want to change the payment mode from COD to Prepaid. What information advisor has to share?
Guide him to change the mode from Seller panel->All orders->Click on Edit at payment->Change the mode
This option is not available with shiprocket for any courier partner
Only availble for Delhivery,Xpressbees and Ecom
Payment mode can be change in all shipment status except "Out for Delivery" and "Undelivered"
Seller called to complain that his shipment was not delivered and Fake reason was mentioned by courier partner. What information advisor will take and what action will be taken?
Advisor will ask Seller to wait for re-attempt
Advisor will ask Seller to contact Courier partner
Advisor will ask him to write email to support team
Advisor will inform that manual call will be arranged with buyer and accordingly re-attempt will be done. Advisor will arrange manual call from ICRM- Enter AWB->NDR->NDR Manual Calling
