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Worksheetswork effectively with others - TEST 2- (19.1.2022)
Total questions: 23
Worksheet time: 12mins
All of the following increase team effectiveness except…
Understanding team timing
Ignoring ineffective team processes
Paying attention to team tasks
Developing, using and reinforcing effective group norms
Which of the following is NOT one of the task related functions within a team?
Resource acquisition and management
Work distribution
Participation
Commonly accepted mission
Which of the following is a way to increase participation?
Plan the meetings and share meeting agendas with people beforehand
Ask the leader of the group to
run the meeting and talk the most.
Encourage everyone to talk whenever they have something to say, even if another person is talking
Point out dominating behavior to everyone.
Which of the following is not a way that norms form?
A recent acceptable action
Explicit statements
Critical events
Objective behavior evaluation
Teams are effective for complex tasks because they produce a greater number of ideas, and commitment to the decision.
True
False
A frequent mistake in teamwork is the failure to contact stakeholders at the midpoint of the project to get feedback.
True
False
The number of people exercising minority influence doesn’t matter, as long as they are in the minority.
True
False
In today's business world, companies are taking well-planned steps to increase what?
Staff turnover through teamwork
Productivity and profitability through teamwork
Market share through teamwork
Lower moral through teamwork
The four forms of effective communication are:
Verbal, laughing, listening, waving
Verbal, Non-verbal, Listening, Writing
Verbal, Non-verbal, writing, waving
None
EEO stands for
Equal Entrance Opportunity
Equal Employment Opportunity
Even Employment Opportunity
None
The five elements of teamwork are:
Honesty, tolerance, selfishness, dedication, flexibility
Honesty, tolerance, commitment, disrespect, flexibility
Honesty, tolerance, commitment, dedication, flexibility
None
Discrimination is best described as
Treating one person less favourably than another
Treating people equally
Giving somone extra work responsibilities
None
An example of good body language is
Folded arms
Slumped shoulders
Head held high
If speaking to someone about a conflict, you should display respect and speak to them in private
True
False
ther peoples opinions do not matter if you believe you are right
True
False
You should always offer an apology to a customer who has a complaint
True
False
An internal customer is a colleague
True
False
Yelling in the kitchen is an aceptable way to speak with others
True
False
The first step in the procedure for handling a customer complaint is:
Acknowledge
Apologise
Respond
If you are extremely busy and a customer complains, the correct procedure would be:
Tell them you are too busy and let someone else handle it
Acknowledge the complaint and advise you will find someone to assist them
Acknowledge the complaint but handle it when you have more time
None
An application for a job is best communicated through
Verbal communication
Written communication
Non-verbal communication
None
The definition of cultural diversity is:
People with different backgrounds, customs and beliefs
People from different countries
People with different religious beliefs
People with different religious beliefs
Which of the following should not be used when handling a complaint:
Listen to the whole complaint
Tell the customer you cant help them
Offer an apology
None
