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WorksheetsRT Saksham- Jan-22
Total questions: 30
Worksheet time: 2hrs 30mins
An informal mentoring relationship usually occurs in a spontaneous format
True
Partially true
False
It can be both spontaneious as well as by finding out the intentionality
When the partners in the relationship ask for or offer the mentoring, establish goals for the relationship and make agreements about its nature
it is an informal mentoring relationship
it is a formal mentoring relationship
It can be both formal as well as informal
It can be both formal as well as informal
Mentorship is a relationship between the mentee and the mentor. So
It shopuld be only in between them till the mentorship time is over
No body else should be involved in this pattern
third party can also be involved
The relationship is true but anybody can be a mentee
Mentorship often involves
Empathetic listening
Setting up goals
Building trust
All the above
What are "3 A"s of mentorship?
The mentor is available, analytical and active listener
The mentor is adult, advisable and active
The Mentor is available, adult and authoritative
The mentor is assigned, arranged and accountable
In Mera Arohan
User Can Login by face recognition,ID and Password
User Can Login by ID and Password only
User Can Login by face recognition
all are correct
Entry of Health Insurance of Repeat Loan Customers should be completed in ApnaBazaar during loan processing of the customers
Verification
CGT
Assessment
All of these
Health Insurance Declaration Form is to be signed by
every customer irrespective of if any borrower / co-borrower decides to purchase or does not want to purchase Health Insurance
Only Borrower who is willing to purcahse health insurance
Only co-borrower if the borrower is willing to purchase health insurance
By both borrower and co-borrower if they are willing to purcahse health insurance
All HI declaration forms are to be kept at branch for a period of _____________ from the date of origination
30 days
45 days
90 days
180 days
In UPI Auto Pay system, the customer gets advantage of
Saves interest as EMI is deducted before scheduled payment (T-1)
Reminder alert is sent to the customer prior to 48hrs the auto-deduction
Instant SMS confirmation from Bank
All the above
In UPI Auto Pay system, Upon successful mandate creation, the status changes from
"Pending" to "Enroled"
“Pending” to “ Active”
"Pending" to "Created"
"Pending" to "Not Pending"
What is UPI-PIN?
UPI PIN is an abbreviation of United Payments of India Personal Identification Number
UPI PIN is an abbreviation of Unified Payments India Personal Identification Number
UPI PIN is an abbreviation of Unified Payments Interface Personal Index Number
UPI PIN is an abbreviation of Unified Payments Interface Personal Identification Number
Which bank app support UPI-Autopay for Arohan customers?
State Bank of India
Axis Bank
HDFC Bank
none fo these
what all are the steps need to take After fire?
The first incident report is to be updated and shared with the concerned Business Continuity team.
Keep the Emergency Response Teams and Business Continuity Management Committee (BCMC
Co-operate in relief and rescue operations launched by the authorities.
All are correct
Is it necessary to do a joint investigation if the concerned staff admits the allegations regarding the fraud reported ?
YES
no
Who gives the approval for a bigger investigation team required ?
ZBH & ZQH
RH
AM
DBH
Within how many days investigation should be completed when fraud is reported ?
15 Days
10 Days
05 Days
20 Days
On what days Action Panel Hearings should be scheduled ?
Working Mondays
Working Wednesdays
Working Fridays
Working Saturdays
What is the benefits of AVALAMBAN policy
Financial support to family if earning member is no more
It is applicable for Arohan employee only
All male-female employee can avail this benefits
All are correct
In a particular RO, there are 40 PIP CSRs. If you mentor them for 15 minutes individually, the mandays and manhours calculation will be
40 mandays and 40 manhours
10 mandays and 600 manhours
1.6 mandays and 10 manhours
2 mandays and 40 manhours
You have taken a PROP with a batch consisiting of 20 candidates for 5 days and 6 hours in a day. The field manhour reported to you ZTM will be
600 manhours
5 manhours
100 manhours
NIL
For PRAGATI Videos, the RAG classification is for
publishing the dashboard
calculating the % of green videos
Taking appropriate intervention for the Amber and Red population
Informing the ZTM and the RH regarding the status of the videos
Arohan Avalamban Yojana applicable from
1st Mar 21
1st April 21
1st Jan 21
1st June 21
In a classroom training, 50% of the trainees were sleeping, 20% of them were playing cards and rest of the trainees were taking lunch. If 2 persons were playing cards then how many of them were taking lunch?
5
4
3
2
There are 400 CSRs in which You have received 300 videos and 30% of the videos are Red. You can report as
90 videos are red
120 videos are red
100 videos are red
Can't say as calculations are not right
GROW Model of coaching system is abbreviated like
Growth, Reality, Obstacles and Ways
Goal, Real, Opportunities and Ways
Goal, Reality, Obstacles and Way Forward
Goal Setting, Obstacles, Reality Check and Way Forward
For BQH Incentive, full EMI collection from Samunnati 2.0 customers who have not paid any EMIs for last three months the incentive % is
7.5% of the collection amount
10% of the collection amount
12% of the collection amount
12.5% of the collection amount
Policy on collection NACH mandate says, in case of joint account holders, the mandate must be signed by
The borrower
The Borrower and all other account holders
All account holders
By the borrower and all account holders where the borrower is the Primary Account Holder
The ledger screen in apnaArohan App is named as
Ledger
Repayment Ledger
Ledger (Bahi Khata)
Khata
ApnaBazaar is now availanle in?
mera arohan
arohan portal
adreliane
none of the above
