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MGT 1003 - Chapter 1 Review

Total questions: 31

Worksheet time: 28mins

Name
Class
Date
1.

What is planning, leading, organizing and controlling?

a)

the meaning of effectiveness

b)

the meaning of management

c)

the challenges of management

d)

the meaning of efficiency

2.

Aesha holds a one-hour meeting for her employees. She gives all of the important points in 45 minutes. What is this an example of?

a)

Efficieny

b)

Effectiveness

c)

Controlling

d)

Challenges

3.

Aesha, the manager, has asked her employees to email with updates on their tasks, so they no longer need meetings. What is this an example of?

a)

Efficiency

b)

Effectiveness

c)

Controlling

d)

Challenges

4.

What are 3 things managers do? (Choose all correct)

a)

make decisions

b)

take credit for others' work

c)

assign tasks

d)

give directions

5.

A manager should be a figurehead, a leader, and a liaison. What role is this?

a)

informational

b)

decisional

c)

informal

d)

interpersonal

6.

Who is someone who communicates between departments? Ex: someone who handles IT problems for the business department

a)

negotiator

b)

liaison

c)

spokesperson

d)

resource allocator

7.

A manager must be a monitor, disseminator and spokesperson. What roles are these?

a)

interpersonal

b)

informational

c)

decisional

d)

informal

8.

The teacher walks around the room and monitors the students' work. What is the teacher doing?

a)

controlling the students

b)

teaching the students how to work

c)

checking the students' work

d)

completing the students' work

9.

Maryam needs to disseminate the news of going back to school to every department. What does "disseminate" mean?

a)

lead all people

b)

teach all people

c)

control all people

d)

communicate to all people

10.

What skills does a good spokesperson need?

a)

confidence and speaking skills

b)

courage and typing skills

c)

technological skills

d)

decision-making skills

11.

Entrepreneur, disturbance handler, resource allocator, and negotiator are examples of which role?

a)

interpersonal

b)

informational

c)

decisional

d)

informal

12.

Afra is a resource allocator for Starbucks. She decides how money will be spent daily in each shop and which machines will be updated. What else might she do?

a)

spread information among employees

b)

decide which shop new employees will go to

c)

speak well and confidently

13.

Google wants to partner with eBay for a new idea. Jasem, the manager, has to negotiate with both Google and eBay to make a fair contract. What does negotiate mean?

a)

gives directions

b)

transfers information

c)

starts a business

d)

decides and agrees on a plan

14.

USE YOUR NOTES: What are 2 examples of interpersonal roles?

4 lines
15.

USE YOUR NOTES: What are two examples of informational roles?

4 lines
16.

USE YOUR NOTES: What are two examples of decisional roles?

4 lines
17.

How many levels of managers are there?

a)

0

b)

1

c)

2

d)

3

18.

Which manager supervises non-managerial employees on their daily work?

a)

top managers

b)

middle managers

c)

first-line managers

d)

CEOs

19.

Which manager sets goals for the entire company and manages different departments?

a)

top manager

b)

middle manager

c)

first-line manager

20.

Which manager decides the best way to use resources in a department and reach the goals?

a)

top manager

b)

middle manager

c)

first-line manager

21.

What are the three types of skills all managers need? (Choose all correct)

a)

conceptual

b)

human

c)

effectiveness

d)

technological

22.

Abdulla has not been himself lately. He is always forgetting his tasks. His manager notices and calmly asks what has been happening in his life. What skill is this an example of?

a)

conceptual

b)

human

c)

technical

d)

decision-making

23.

Amna notices that sales have been down this month. She learns that there have been some problems with their machines. Not as many products were made this month. What skill is this an example of?

a)

conceptual

b)

human

c)

technological

d)

decision-making

24.

Ali is an IT expert. He knows all the latest trends in IT and efficiently fixes network problems, computer problems, and even mobile problems. What skill is this an example of?

a)

conceptual

b)

human

c)

technological

d)

decision-making

25.

Which of these is NOT a challenge for management in a global organization?

a)

managing people from different backgrounds and cultures

b)

making a lot of products

c)

staying honest

d)

high competition

26.

What are 2 more challenges of a global organization?

a)

learning and using the latest technology

b)

having a lot of companies

c)

staying unique to stay ahead of the competition

d)

entertaining people

27.

What are some rewards for managers? (Choose all correct)

a)

creating a happy work environment

b)

being creative

c)

support others

d)

do hard work

28.

Check all other rewards for managers.

a)

work with different people

b)

be known to other people for your work

c)

get a good salary

d)

being needed and wanted by organizations

29.

What is the Arab Model of Management?

a)

when an Arab manager works only in Arab countries

b)

when all Arab managers act the same in different organizations

c)

when an Arab manager is influenced by their culture and religion

d)

when all Arab people want to be managers

30.

Which one is NOT an influence on how Arab managers think?

a)

knowledge of technology

b)

religion: the role of Islam

c)

family and tribal customs

d)

western culture

31.

Dr. Abdulatif makes decisions for all of HCT campuses. However, he makes these decisions based on the rules of the country. What Arab management influence is this an example of?

a)

role of Islam

b)

family customs

c)

government and politics

d)

western culture