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WorksheetsAccounts Management in the Real Estate Industry
Total questions: 28
Worksheet time: 50mins
What does CRM stand for?
Consumer Relationship Management
Customer Relationship Management
Client Relationship Management
What is the significance of CRM in real estate?
What is superannuation?
Super is a separate account, paid into by the employer, to use on sick days
Superannuation is an account, paid into by your employer, which can be accessed during retirement
Super is an optional retirement savings scheme
Super Annuation is a Marvel super hero
List the three (3) types of work.
Hint: what type of contract the employee has...
What does CRM help keep track of?
Staff and customers
Sales and customer
Staff and Sales
Just sales.
What does CRM help keep track of? Write full sentences to explain your answer.
What is the difference between Key Account Management and Selling?
Use full sentences in your explanation
Why should businesses invest in skilled account management personnel?
Keep customers happy
Increase revenue
To support current staff workloads
Make sales and build an audience
What is overtime? Your response should:
1. Give a definition of overtime
2. Provide an example of overtime
Which is NOT the responsibility of an employer?
Hire and dismiss staff
Provide a safe environemnt
Be fair to all employees
Ensure the staff kitchen always has donuts
Which of the following is not a type of pay?
Wage
Salary
Commission
Overtime
Penalty Rate
What are three (3) rights you have as an employee?
Receive correct pay
Have a safe workspace
Right to privacy
Put feet on furniture
Which act IS NOT relevant to real estate agents when managing the tenancy process?
Privacy Act 1988
Anti-Discrimination Act 1991
Australian Education Act 2013
What does a "Tax Table" contain?
Why is it important as an employee to understand your rights?
Do real estate agents need a license?
Yes
No
How is Excel more effective in completing pay slips than people? Refer to the features Excel has within your response.
What are penalty rates? Provide an example in your response.
What is commission?
How many weeks rent make up the bond amount?
2 weeks
4 weeks
6 weeks
8 weeks
What is the difference between net and gross pay?
What does REIQ stand for?
Real Estate Industry Queensland
Real Estate Information Queensland
Real Estate Institute of Queensland
Real Estate Incoporated Queensland
What is the difference between salary and wages?
True or Fales:
Companies across all industries use Excel every day.
True
False
Select the best definition of the real estate industry.
The buying and renting of property
The selling and renting of property
The selling and renting of commercial property
the selling sna renting of residential property
What are the four (4) main categories of real estate property?
What does the SUM function in Excel do?
What does RTA stand for?
(a)
