WorksheetsTeam Meeting 2022
Total questions: 46
Worksheet time: 12hrs 30mins
Card Issue is a Campus Card application that
Source of all student, employee, alumni, affilation information
Can be used to verify ID
Establishes the current relationship to CU
All of the options
Identification: Which of the following are NOT valid Government Issued Photo ID (Hint: Two answers are correct)
Passport
Driver's Liscense, Age of Majority Card or OHIP card
Photo ID from another Post Secondary Institution
Photocopy of a Passport
A employee of C&W request a campus card. Where in Card issue would you look to determine if they are eligible for a CUID?
Staff Info
Affliate Info
Student Info
Ask Fran
An Affiliate's Supervisor must apply to _______ to have affiliate status granted
Human Resources
Campus Safety Services
Registrar
Advancement
A replacement fee of $19 is applicable for a lost or damaged card belonging to ...
Student Card
Alumni Card
Affliate Card
Staff Card
Student card is replaced free of charge if..........
Expired
Preferred or Legal name change
Won't swipe in ALL of our 4 readers
Requested by pro staff at Athletics or Housing
All of the above
B.A. Artie thinks he lost his Campus Card. What steps should you complete before issuing a replacement campus card
Check Lost and Found Database
Check Eligibility
Take payment
All of the above
A Student has lost their card and reported it lost in WCC. Before you can reissue you must...
Reactivate the card in Card Issue
Ask the student to reactivate their card in Web Card Centre
Ask Fran to Reactivate Card
Reactivate the card in Admin Web
A Student can access the Web Card Centre through...
Carleton Central
CU Mobile
All the options
A card must be reissued if....
Card holder has lost card
Card has expired
Magstripe is not reading
All of the options
Which of these processes are associated with the barcode on a card
Door Access
Quick Tran
Photocopier
Library Privileges
Troubleshooting: Which of these processes is associated with campus card upload overnight (Hint: There are two correct answers)
Door Access
Quick Tran
Library Privileges
Photocopies
Troubleshooting: Step 1 determine if card is the most recent card..
Check that the barcode on the card matches the barcode in Card Issue
Check that the barcode on the card matches the barcode in Admin Web
Both are correct
Troubleshooting: Physical inspection of card, check for wear on the __________ component of the card located on the back of the card
Mag stripe
Barcode
Student/Staff Photo
Scan Bar
Troubleshooting: Swiping a card through Card Issue
Tests that the magstripe is encoded correctly to the student/staff profile in Carleton Central
Tests that AdminWeb has paired this magstripe to the person
Tests that the card is readable in door access reader
Tests that the printing system has the card information
Troubleshooting: Swiping a card through the photocopier test that card information.....
Has uploaded to CU on the Go (photocopier)
Card is "readable" in this kind of reader
All the options
Troubleshooting: Swiping a card through the door reader
Tests that the magstripe is encoded correctly
Tests that CSGOld has paired this magstripe to the person
Tests that the card is readable in the door readers
Tests that the printing system has the card information
Troubleshooting: How do you tell the difference between a magstripe only and an EV2 Card?
(a)
Troubleshooting: EV2 credentials are currently in use for: (hint 2 correct answers)
Athletics Access
Door only access in Residence
Door and Dining access in Residence
Select door access for some members of Staff/Faculty
Troubleshooting: Swiping a card through Quik Tran
Tests that the magstripe is encoded correctly
Tests that Quick Tran (CSGOld) has paired this magstripe to the person
Tests that the card is readable in that type of reader
Tests that the printing system has the card information
A parent of a student emails requesting info about the status of Student's Account refund.....you (Hint: there are Two correct answers)
Refer to registrar@carleton.ca
Explain the general process for refunds and what the student should expect
Refer the parent to the emails that have been sent to the Student's cmail
Refer to student_accounts@carleton.ca
When responding to campus card and info carleton emails always..... (Hint: Check all that are correct)
Add a CUID to the subject
Include links to other resources if appropriate
Anticipate follow up question to avoid back and forth
Sign your name
You receive a call asking to be connected to Admissions....you
Connect them to the General Admissions at ex 3663
Ask additional questions to determine if Graduate or International Admission and connect accordingly
You receive a call advising you that a student card has been found. Caller asks for student's contact so they can arrange to return the card. (Hint: Select all answers that apply)
Give the students cmail address
Ask the individual to mail us the card
Ask the individual to drop off card with Campus Safety Services
Advise the caller to leave the card at a business location. We will advise student accordingly
I can find a copy of the Incident Response Plan is located at (a)
You suspect that a POS terminal has been compromised you must ... (Hint: There are Two correct answers)
Unplug Power Source
Unplug network cable
Unplug both
Stop processing transactions immediately
Sign of a breach is when the POS unit's ______ ______ do not match daily logs
(a)
A breach must be reported to...
ITS Service Desk @ ITSServiceDesk@cunet.carleton.ca or call 613-520-3700;
Your Supervisor
All the options
Best Contacts
A student tells you they can't return their U-Pass because they lost it. Who should they talk to?
Best Contacts
A Student mailed their card and can show their tracking number saying it was received at Carleton. Portal says it is "picked up". What are next steps?
Check with Fran
Mark the card returned in the portal
Tell the student to wait a little longer
Best Contact
A student is (and will stay) ELIGIBLE for the U-Pass, has returned their card, and wants to know why they see no refund. Who/what is their best option?
Fees
A student returned their U-Pass late and is being
charged a pro-rated (partial) fee for winter term.
What can you tell them?
Talk to the SEO (upass@carleton.ca) Brad will consider their case
Refer to student_accounts@carleton.ca
Explain the pro-rated table
Eligibility
What determines if someone is eligible?
Enrolled in the right number of credits per term
Being a graduate student of any kind
Being in the co-op program
Being a PMC student
Eligibility
The summer Upass period is May 1 to August 31, and the current pass period is _______ to _______(months)
(a)
Picking Up
When you are Printing a U-Pass, who can pick it up?
Anyone approved by the student using their CMail
Only the student or their parent, if approved by Fran
Only the student
Picking Up
When a U-Pass is in the Lost and Found , who can pick it up?
Anyone approved by the student using their CMail
Only the student or their parent, if approved by Fran
Only the student
Renewing
What should you be doing when a student reports their U-Pass does not work? (Hint: check all that apply)
They are using the most recent card in Portal
Their card status in Portal is Picked Up and the Picked Up date (was it this pass period?)
Portal shows their card has the most current term loaded
Use the 'MDS checker' at the front desk to verify the end date on the card
Try tapping the card on the corect renewal kiosk
Renewing
You have used all your checks and there is nothing wrong with the card. What is the next step?
Replace the card for free - the student needs to get home
Notify Fran of the steps you have taken and ask for direction
The student must pay to replace the card
Replace the card for free - you already asked Fran too many questions today
Renewing
A Student renewed their U-Pass in September (verified), but when they tap at the kiosk in the Winter it is flashing red? Why
(a)
Opting In and Out
Who manages opt ins and opt outs?
SEO
PMC
Campus Card
Opting In and Out
A student wants top opt out but the have a valid card and can't return it. what do you do?
Refer to SEO
Connect them to Fran or Garrett
Opting In and Out
A Student wants to opt out but they are not in ONLY ONLINE CLASSES any more. What can you suggest?
Complain to CUSA
Return the U-Pass and contact the President's Office
Check the other opt out criteria
Opting In and Out
A Student does not agree with the rules for the program. What are thier options? (Hint: 3 answers)
Contact their student union
Contact their Dean
Contact OC Transp
Contact the SEO
Refer them to Fran or Garrett
Opting In and Out
A Student wants to return their U-Pass because they are about to graduate, but their card is not currently valid. What do you do?
Tell them you won't take it and explain validity periods
Accept the returned U-Pass
Tell them to throw it away
Opting In and Out
A Student has received a credit for their U-Pass but isn't able to request a refund in Central. The student's account is NOT in a (a) position
Renewing
Student reports Upass will not recharge. You check the portal and discover the Upass was never entered in the portal when it was printed. What is the next step you take.
Enter the chip number in the Upass portal and send student on their way
Refer the student to Fran
Enter the UPass in the portal and mark as a misprint. Issue a new card and enter it in the portal
