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CS Week 2 Quiz

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

What is a held installment?

a)

This is an installment that has reached its scheduled invoice date but has not generated due to the policy status or other activity

b)

A payment that was processed after a lapse in coverage

c)

The unearned premium

d)

I have no idea

2.

What is happening in the screenshot below?

a)

Invoice number two is currently on hold because the customer did not pay invoice number one

b)

The customer does not owe us any money so we are removing invoice number two

c)

The customer is only required to pay the invoices that are scheduled

d)

This policy is paid in full

3.

Assume today is 1/31/2021. This policy is currently lapsed. If a payment of $76.42 is accepted today when will the next invoice generate?

a)

January 31

b)

February 1

c)

February 16

d)

An invoice will not generate

4.

This policy is currently lapsed. Assume today is 2/24/2012 and you are taking a payment of $46.40 to reinstate the policy. When will the next invoice generate?

a)

1/29/12

b)

2/24/12

c)

2/27/12

d)

3/18/12

5.

Assume today is 1/31/12. If a payment of $77.98 is accepted to reinstate the policy, the next payment will be due 3/17/12.

a)

True

b)

False

6.

How many times can a customer change their due date?

a)

Once per policy term

b)

Twice per policy term

c)

Never

d)

They don't have a due date

7.

What is the farthest date this customer can change their due date without supervisor approval?

a)

19th

b)

20th

c)

30th

d)

31st

8.

If the customer wishes to change their due date more than five days from their current due date. What should be collected from the customer?

a)

Additional premium

b)

Nothing

c)

Their down payment

d)

Monthly payment

9.

In which tool do we submit due date changes?

a)

Upstart

b)

Spectrum

c)

Solcom

d)

MARS

10.

Based on the screenshot, if the customer called in today to change their next invoice due before date. What is the farthest date we can move it to?

a)

11th

b)

12th

c)

15th

d)

13th