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TLE - FRONT OFFICE - FEB 2

Total questions: 20

Worksheet time: 15mins

Name
Class
Date
1.

It is considered as the center and the backbone of the establishment as this is where all messages and information are communicated to various personnel in different departments.

a)

reception

b)

hotel

c)

front office

d)

bell desk

2.

It consists of a wide group of services that includes accommodation, events planning, food and beverage, theme parks, cruise line and other fields.

a)

Travel and Tourism Industry

b)

Hospitality Industry

c)

Lodging Property

d)

Revenue Sources

3.

A multi-storey building that provides accommodation to business and leisure travelers.

a)

beach resort

b)

parking lot

c)

hotel

d)

restaurant

4.

Also called corporate hotels, these cater to the needs of business travelers.

a)

All-Suite Hotel

b)

Business Hotel

c)

Resort Hotel

d)

Motel

5.

Primarily cater to leisure travelers and usually offer recreational facilities and activities to their guests.

a)

Resort Hotel

b)

Business Hotel

c)

Convention Hotel

d)

Transit Hotel

6.

Also known as a wall bed, fold down bed or pull down bed.

a)

Bunkhouse

b)

Heritage Hotel

c)

Motel

d)

Murphy Room

7.

A room assigned to one person

a)

single room

b)

single suite

c)

adjacent room

d)

studio

8.

A room that can accommodate three persons and has been fitted with three twin beds, one double bed and one twin bed or two double beds.

a)

triple room

b)

quad room

c)

twin room

d)

double room

9.

Rooms which are located close to each other, can be across the hall.

a)

adjoining room

b)

adjacent room

c)

duplex suite

d)

connecting room

10.

A room that has a bedroom with double bed and a living room.

a)

Executive Suite

b)

Double Suite

c)

Suite Room

d)

Double Room

11.

A suite room that has a queen size bed and can be occupied by two or more persons depending on the hotel policy.

a)

Cabaña

b)

Queen Suite

c)

Villa

d)

Studio Type

12.

An independent detached room with a sofa bed, located along the swimming pools or beaches.

a)

Cabaña

b)

Villa

c)

Queen Suite

d)

Apartment

13.

A rate quoted when there are events in the city which includes the cost to access the events

a)

Travel Agent Rate

b)

Package Rate

c)

Group Rate

d)

Day Rate

14.

Cost for guests who will use the room during daytime and with no plans to stay overnight

a)

Day Rate

b)

Corporate Rate

c)

Package Rate

d)

Trade Rate

15.

A rate usually offered by resort hotels for families on holidays

a)

group rate

b)

day rate

c)

family rate

d)

corporate rate

16.

A price range applied to optimize revenue potential depending on the circumstances

a)

Trade Rate

b)

3M Rate

c)

Corporate Rate

d)

Package Rate

17.

A room and no meals included in this package.

a)

American Plan

b)

European Plan

c)

Continental Plan

d)

Bed and Breakfast Plan

18.

A room and light breakfast included 

a)

Continental Plan

b)

European Plan

c)

American Plan

d)

Modefied American Plan

19.

Room and all meals included in this package

a)

American Plan

b)

European Plan

c)

Continental Plan

d)

Bed and Breakfast Plan

20.

It refer to the features of the hotel that are normally built during the construction stage

a)

Hotel Policy

b)

Hotel Amenities

c)

Hotel Facilities

d)

Housekeeping