WorksheetsSelling Practices-Marketing
Total questions: 25
Worksheet time: 13mins
Solution selling is
Get the complete set of products, accessories & services
Meets their need
Enhances their overall experience
All of the above
Positive body language is
Closed Body language
Leaning
Confident
Drooping shoulders
Type of questions we ask to the customer
Close ended questions
Direct questions
Open ended questions
A customer comes to your store looking for a mobile worth 15,000 but you sold mobile worth 25,000. Which type of selling is this ?
Cross Selling
Upselling
Solution Selling
Correct Order of Selling steps
Greet > Qualify > Demo >Objection answering > Asking for sale> Complete the Sale
Greet > Demo > Qualify > Asking for sale >Objection answering > Complete the Sale
Greet > Qualify > Demo > Asking for sale >Objection answering > Complete the Sale
Roy is taking a class on how to use the new software he just purchased for his business. The class is offered by the store where he purchased the software. What aspect of customer service does this situation illustrate?
Customer training
Credit/Financing
Order Processing
Installation
What is a benefit to the salesperson of building a clientele?
Obtaining referrals from loyal customers
Reducing selling costs
Supporting the company image
Securing customer acceptance of higher prices
A salesperson is most likely to find out how effectively a product actually functions in normal, everyday use from a(n)
advertiser.
competitor.
designer.
customer.
One of the purposes of establishing a relationship with a customer in the beginning of the selling process is to
put the customer on guard.
make a single sale.
gain the customer's confidence.
prevent customer objections.
Salespersons can demonstrate their enthusiasm for the products they sell through
tone of voice.
physical contact.
customer endorsements.
indifferent expressions.
. After determining that the product requested by the customer is not available, the salesperson's next steps in substitute selling are to
explain how to care for the product and reinforce the customer's decision.
evaluate the customer and select substitute products.
reinforce the customer's decision and close the sale.
clarify the customer's need and select substitute products.
Jason works for Sky Airlines. When reserving airline tickets for customers by telephone, Jason needs to obtain the customer's desired arrival and departure locations, travel dates, and
passport and credit card information.
identification number and email address.
contact and payment information.
telephone number and travel code.
What is Sales/Selling ?
The face to face meeting with our prospect at the intention or buying level
The exchange of Good or Services for an amount of money or its equivalent
Any transaction in which money is exchanged for a good or service
All answers are correct
