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WorksheetsSF Updates and Enhancement Quiz
Total questions: 20
Worksheet time: 13mins
Which of the Salesforce updates/enhancements excites you the most?
First fill notifications
Contact history updates
SMS opt-in updates
Patient group and facility updates
Fulfillment enhancements and other items
True or False: The SMS first fill notification is triggered when new prescriptions ENTER into the data entry queue.
True
False
SMS first fill notifications are sent of days _ and _.
One
Two
Three
Five
True or False: An exception notice will be sent as a replacement for the first fill notification only on the 1st day and only for PAs.
True
False
True or False: If a patient received multiple prescriptions at different times throughout the day they should receive a first fill notification for each medication.
True
False
True or False: AutoDialer first fill notifications follow the same format as SMS first fill notifications, however, it groups multiple messages together into one call.
True
False
In order for the 3rd day SMS/AD first fill notification to be sent, prescriptions need to be in _ queue and have _ status.
Verification
Delivery
Pre Verification
Pending
True or False: If a medication is still in adjudication for PA after the 2nd notification on the 3rd day, a 3rd notification will be sent on the 6th day.
True
False
The new PCR process update means that we will not make manual call attempts to schedule orders until the _ attempt.
(a)
True or False: We should check the DE queue for un-typed prescriptions for the patient as they will be notified when prescriptions drop into DE, not after they have been typed.
True
False
True or False: When processing scripts in DE that move into Pre Ver without issue (or when the ADJ can be resolved immediately), we should change order details to reflect 5 days out at 11:22PM.
True
False
When processing prescriptions in DE, and the medication is RTS, in addition to pushing the order out appropriately, we should...
Do nothing everything is done.
Let the pharmacy know.
Contact the MDO
Contact the patient
True or False: We still need to call the patient for DUR rejects that can be resolved same-day by the pharmacist.
True
False
We can now track (and view) automated contact history (communications) with the patient by accessing....
Tab 5 in Enterprise
Interactions in SF
The pharmacy chat
Clinical programs in Enterprise.
True or False: The patient group is now being tracked in Salesforce rather than Enterprise.
True
False
True or False: The group name should be auto-populated/input based on the patient's zip code (if enrolled via the public form) or based on the clinic selection when submitting an enrollment form.
True
False
The new "notes section" in Salesforce is meant to contain _ (internal or external) notes intended for the _ (pharmacy or courier).
Internal
External
Pharmacy
Courier
SMS/AD first fill notifications will be sent to the patient's _ number.
(a)
In order for SMS/AD first fill notifications to be accurate, all _ rejects must be immediately resolved after data entry.
(a)
Currently, the SMS opt-in campaign is launching in which two states first?
AZ
FL
MI
CA
