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WorksheetsBasic Competency 1
Total questions: 70
Worksheet time: 35mins
Name
Class
Date
1.
Barriers to effective communication include noise, impatience and distractions.
a)
true
b)
false
2.
Effective note-taking is important to record information and instructions based on what we read and heard.
a)
true
b)
false
3.
One tip in proper note taking is to avoid writing using too much words.
a)
true
b)
false
4.
Maintaining eye contact is a vital part of effective communication.
a)
true
b)
false
5.
Never control your emotions during communication.
a)
true
b)
false
6.
Visual communication makes use of sign language to communicate with others.
a)
true
b)
false
7.
Aural mode of communication makes use of sounds such as audio books.
a)
true
b)
false
8.
Websites rely heavily on spatial mode of communication.
a)
true
b)
false
9.
Linguistic mode of communication makes use of written texts such as newspapers, lists etc.
a)
true
b)
false
10.
Gestural mode of communication does not make use of body language or sign language in communicating.
a)
true
b)
false
11.
Tone cannot help your writing be more effective.
a)
true
b)
false
12.
Good written communication sticks to the point and doesn’t meander around or include lots of extraneous information.
a)
true
b)
false
13.
Effective written communication is clear and easy to understand.
a)
true
b)
false
14.
Overuse cliches, jargon and expressions and impress using big words.
a)
true
b)
false
15.
Using passive voice with strengthen your writing.
a)
true
b)
false
16.
The process of communication starts with the sender.
a)
true
b)
false
17.
One way to confirm that the receiver receives the message properly is thru a feedback.
a)
true
b)
false
18.
Noise aids in the communication process.
a)
true
b)
false
19.
Decoding is the process of converting the symbols encoded by the sender. After decoding the message is received by the receiver.
a)
true
b)
false
20.
The message generated by the sender is decoded before it is conveyed to the receiver.
a)
true
b)
false
21.
Technology helps in communicating with other people.
a)
true
b)
false
22.
Internet allows the process of email and social network to happen.
a)
true
b)
false
23.
Mobile phones are reliable on remote and far-flung areas.
a)
true
b)
false
24.
SatPhones connects to orbiting satellites.
a)
true
b)
false
25.
Technological advancements are a blessing to communication such as in the workplace.
a)
true
b)
false
26.
Get a person’s attention by maintaining eye contact.
a)
true
b)
false
27.
Keep language simple and direct.
a)
true
b)
false
28.
Describe something that cannot be seen with drawings.
a)
true
b)
false
29.
Ask them to repeat instructions to validate if they understood.
a)
true
b)
false
30.
Give instructions one at a time.
a)
true
b)
false
31.
Data gathered must not be kept confidential and must be shared to all.
a)
true
b)
false
32.
There must be a continuity in the data collection process.
a)
true
b)
false
33.
Getting feedback is one of the quickest ways to gather data.
a)
true
b)
false
34.
After gathering data, nothing must be done after collection.
a)
true
b)
false
35.
Data gatherers must observe the workplace involved.
a)
true
b)
false
36.
Guidelines are only suggestions and are not mandatory.
a)
true
b)
false
37.
A standard is used as a suggestion only and is not mandatory.
a)
true
b)
false
38.
A procedure is a series of steps designed to finish a certain task.
a)
true
b)
false
39.
A procedure is a deliberate system of principles to guide decisions and achieve rational outcomes.
a)
true
b)
false
40.
Organizations use policies and procedures to outline rules outline courses of action to deal with problems.
a)
true
b)
false
41.
Do be polite in all emails.
a)
true
b)
false
42.
Don’t use email in discussing confidential matters.
a)
true
b)
false
43.
Do reply to a message when angry, as this may be regrettable later.
a)
true
b)
false
44.
Do scan attachments for viruses before sending the email.
a)
true
b)
false
45.
Don’t make personal remarks about anyone in an email.
a)
true
b)
false
46.
An agenda aims to keep discussions on track and to keep everyone focused on the issues.
a)
true
b)
false
47.
It is important that every person feels their attendance and contribution is valued.
a)
true
b)
false
48.
Minute taking is an effective way of tracking the discussions that take place in the meeting.
a)
true
b)
false
49.
Make sure that you clearly communicate the meeting purpose well before hand.
a)
true
b)
false
50.
The efficiency and value of meetings cannot be measured by the meetings output and its effectiveness in reaching agreed objectives.
a)
true
b)
false
51.
Poor communication between employers and employees can harm the business in many ways.
a)
true
b)
false
52.
Leaders need to be able to pass on the right skills to the employees that will enable them to perform their tasks and achieve business goals.
a)
true
b)
false
53.
Interpersonal skills are extremely important for creating and maintaining meaningful personal relationships in the workplace.
a)
true
b)
false
54.
Communication skills are the most demanded skills that employers look for in their employees.
a)
true
b)
false
55.
Lack of trust and transparency are some of the most common causes of poor workplace communication.
a)
true
b)
false
56.
Forms are outdated. Forms are never used in today’s world.
a)
true
b)
false
57.
Web forms check themselves for completeness.
a)
true
b)
false
58.
One major advantage of printed forms is authenticity.
a)
true
b)
false
59.
Well-designed forms save time and money for the organization.
a)
true
b)
false
60.
Paper forms can be read anywhere even during offline.
a)
true
b)
false
61.
Computerized Charting is a type of charting that saves time and increases the quality of information.
a)
true
b)
false
62.
Focus Charting is a type of charting that utilizes the DAR format.
a)
true
b)
false
63.
Case Management Process is a type of charting that utilizes a critical pathway or standardized care plan.
a)
true
b)
false
64.
Problem Oriented Charting is a type of charting that utilizes the SOAP or SOAPIER format.
a)
true
b)
false
65.
Narrative Charting is a type of charting expressed in story format.
a)
true
b)
false
66.
Average or Mean of 10, 12, 14
a)
24
b)
120
c)
20
d)
36
e)
12
67.
Sum of 10, 12, 14
a)
24
b)
120
c)
20
d)
36
e)
12
68.
Quotient of 240 divided by 12
a)
24
b)
120
c)
20
d)
36
e)
12
69.
The product of 10 and 12
a)
24
b)
120
c)
20
d)
36
e)
12
70.
Find the difference of 32 minus 8
a)
24
b)
120
c)
20
d)
36
e)
12
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