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Legal Team

Total questions: 25

Worksheet time: 13mins

Name
Class
Date
1.

How many queues do we have in Legal.

a)

3

b)

9

c)

5

d)

2

2.

The correct introduction is .. "Hi this is ________, calling from ReleasePoint on behalf of (client's name)."

a)

TRUE

b)

FALSE

3.

Which queue does Morgan & Morgan law office belong to?

(a)  

4.

Where can we find the info of the facility/provider whom we need records from?

a)

Original Provider

b)

Provider Information

c)

Original Location

d)

View Phys

5.

Prepayment should be verified all the time.

a)

TRUE

b)

FALSE

6.

This stage means that we sent a request, credit card details or final notice via fax but it failed or did not go through

(a)  

7.

This stage means that there is an additional info needed to be verified/obtained before we send the request

(a)  

8.

Minimum number of work hours exclusive of breaks is?

(a)  

9.

Time to first entry should be no longer than?

(a)  

10.

Largest interval should be no more than?

(a)  

11.

What is the correct callback number for Legal Team?

a)

213-266-5039

b)

213-266-5034

c)

213-269-4244

d)

213-349-9450

12.

What is your teammate's OMNIS ID? (ALLCAPS PLEASE)

(a)  

13.

What is your teammate's OMNIS ID? (ALLCAPS PLEASE)

(a)  

14.

What is your teammate's OMNIS ID? (ALLCAPS PLEASE)

(a)  

15.

What is your teammate's OMNIS ID? (ALLCAPS PLEASE)

(a)  

16.

What is your teammate's OMNIS ID? (ALLCAPS PLEASE)

(a)  

17.

What is your teammate's OMNIS ID? (ALLCAPS PLEASE)

(a)  

18.

What is your teammate's OMNIS ID? (ALLCAPS PLEASE)

(a)  

19.

What is your teammate's OMNIS ID? (ALLCAPS PLEASE)

(a)  

20.

What is your teammate's OMNIS ID? (ALLCAPS PLEASE)

(a)  

21.

What is your teammate's OMNIS ID? (ALLCAPS PLEASE)

(a)  

22.

What is your teammate's OMNIS ID? (ALLCAPS PLEASE)

(a)  

23.

What is your teammate's OMNIS ID? (ALLCAPS PLEASE)

(a)  

24.

What is your teammate's OMNIS ID? (ALLCAPS PLEASE)

(a)  

25.

BONUS: What is your supervisor's OMNIS ID? (ALLCAPS PLEASE)

(a)