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WorksheetsStrategic Implementation
Total questions: 75
Worksheet time: 40mins
What is a business plan?
Written document that only outlines the business practices of the new business.
Written document that describes the financial aspects of the business.
Written document that only describes the ownership of the business.
Written document that describes all the steps necessary for opening and operating a successful business.
Why do you need a business plan?
To explain your idea
the ability to get financing.
it's a road map that sets objectives and goals for the business.
To help reduce the risk of business failure.
All of the above.
Which of the following is NOT a heading on a business plan?
The staff
The idea
Market research
Advertising campaign examples
Competitors
_______Organization's methods for dealing with emergencies.
Contingency plan
strategic plan
crisis management
strategy
________ :The shared experiences, stories, beliefs and norms that characterize an organization.
Plan
Strategy
Corporate culture
SWOT Analysis
Strategy at the business unit or product-line level, focusing on improving a firm's competitive position.
Corporate strategy
functional strategy
business strategy
product strategy
When management and employees of an organization have different beliefs and values, there is said to be
conflict
An industrial dispute
A culture gap
Corporate diversity
An organization with one dominant decision-making individual or group has what type of culture.
Task culture
Power Culture
Person Culture
Role Culture
exist in organizations where the focus is on getting results from the work done. Individuals and teams are empowered and have some discretion over their responsibilities.
Power cultures
Role cultures
Task cultures
Person cultures
________ is defined as what is considered 'normal' to an organization, such as the way that workers behave within the business.
Rewards
Organizational structure
Culture
Sanctions
This happens because staff are likely to resent changes to the culture that they are used to, perhaps due to fear of the unknown or due to a lack of understanding of the benefits change.
Compromises must be reach
Resistance to change
High cost of training staff and implementing change
National culture clashes/disputes
Which of the following in/are (an) argument(s) in favour of CSR?
Businesses that assist the community in which they operate through CSR programmes receive greater support from the community.
Business must act on social issues in their communities or else customers will move away from the area. E.G. Increased poverty may lead to increased crime which will drive people away.
CSR detracts from the business's core activities.
Businesses that operate in sustainable ways are usually also innovate enough to identify additional avenues of income.
True of False.
The principle of TRANSPARENCY requires that all relevant information about CSR initiatives has to be communicated to stakeholders - even if it is negative.
True
False
What elements are not of a business plan?
Introduction
Management Plan
Insurance Plan
Marketing Plan
Financial Plan
What are the opposing forces indicated by Force-Field analysis?
For and Against
Refinement and Daring
Driving and Restraining
Pluses and Minuses
Haruka and Yazuka
A disadvantage of Decision Trees is they are...
Easier interpretation of the decision to prevent misunderstandings or confusion.
Easy and straightforward calculations to aid decision-making
Easy accessibility for all users to make rational/scientific decisions
Provides a quantitative tool in decision-making.
Based on estimated figures only and the actual outcomes may well be very different.
Force field analysis is
Not of any use to inward-looking organizations.
Used to examine the reasons for change.
Subjective as weights can be skewed in favour of management preferences.
Useful for examining external factors affecting change.
Deciding how far away to hold your stinky tofu.
A positive organisational culture is one that:
Increases barriers to diversity which may lead to institutionalised bias.
Builds on employee weakness by emphasising and showing workers how they can capitalise on their strengths.
Rewards more than it punishes by articulating praise and ‘catching employees doing something right'.
Emphasises group vitality and growth by helping employees learn and grow in their jobs and careers.
What does the following statement define "the way things are done around here"?
Staff turnover
Supply and Demand
Competition
Culture
Which of the following has the most significant influence on the formation of an organization's culture?
Union representatives and bargaining agreements.
HR policies and procedures.
The organization's approach towards total rewards.
The industry, environment and leaders of the organization.
Which of the following best describes why it is so difficult to change organizational culture?
People are likely to keep their belief system even if data contradicts it.
Senior management will not support changes when a company is performing successfully
It is costly to update all the policies and procedures
Supervisors lack good communication skills
Type of culture in which power is concentrated in hands of one or few:
Person culture.
Task culture.
Power culture.
Role culture.
An advantage of using network analysis in planning complex business projects is that:
Lean production techniques do not need to be used
Resources can be redirected to critical activities
Blame can be apportioned for adverse budget variances
Projects will be completed faster than competitors
Activities on the critical path have:
The shortest durations
Negative float
Positive float
Zero float
An attempt to change the organisational culture of a business will be particularly difficult where:
The influence of the founder remains strong
The business has a low and declining market share
The employees of the business are used to, and embrace change
Employees feel empowered and motivated in their work
Which of the following is NOT one of the five functions of management?
planning
implementing
producing
controlling
A person who is not a manager but is still able to get a group focused and organized is using
Tactical management
Strategic management
Formal influence
Informal influence
The ability to motivate individuals and groups to accomplish important goals is called
Leadership
Management
Human relations
Employment
The business philosophy of continuous improvement in working practices and efficiency is known as:
Just-in-time
Kaizen
Quality assurance
Quality control
Why should you educate your employees about changes you are planning?
If they understand the process, they will enjoy the change a lot more.
If they feel like they are deciding for themselves, they will obey you.
If they feel like you are spending a lot of money to teach them, they will go through with the change.
When making a big change, why is it important to involve people in your planning?
They will feel like the change is partly their idea and be more supportive.
They will think they are going to get a raise.
They will point out all your flaws and get you to rethink the change.
What is the importance of support during the implementation process?
The manager gets feedback on how the employees feel about the change.
The employees get continuous education and become experts on the change.
The executives see that you are involved in managing the change.
Why is it so important to plan and communicate the implementation of the new idea?
People will work harder if it is planned well and communicated.
People are more comfortable with change that is well thought out and they know about in advance.
The executives will believe in the idea more.
When you delegate an assignment, you should make it sound exciting.
Why is this important?
So the person receiving the assignment feels lots of pressure to get it done quick.
So the person receiving the assignment feels important and fortunate.
So the person receiving the assignment feels like they have been well trained.
What do we call the process of carrying out an idea or plan?
Feedback
Implementation
Evaluation
A company’s strategic plan:
links the company’s financial targets to control mechanisms.
maps out the company’s history.
outlines the competitive moves and approaches to be used in achieving the desired business results
All the above
What does the "S" stand for in PESTLE?
Support
Short term
Social
Subsidiary
Contingency planning identifies the firm’s main business focus over a long-term period.
True
False
The management of a firm would benefit from having ______ in order to effectively handle various possible unexpected business conditions.
Interpersonal plans
Strategic plans
Tactical management
Contingency plans
MBO stands for---------
Management by objectives
Major basic order
Minimum bearing objectives
Management before order
What is an advantage for centralized organizations?
High cost
Clear chain of command
Increased administration
delays in decision making
Who is the father of the Scientific Management Movement?
Charles Babbage
F.W.Taylor
Harold Koontz
Hentry Fayol
Strategic planning should be connected to the mission and vision of the business.
true
false
According to the expectancy theory, _________________________affect the conscious choices that people make about their motivation
equity, value-added, and instrumentality
valence, expectancy, and instrumentality
expectancy, reinforcement, and instrumentality
expectancy, equity, and reinforcement
instrumentality, equity, and expectancy
Companies may determine standards by ________________.
benchmarking other companies
implementing vertical loading
using outsourcing
taking corrective action
What is a negative tradeoff of Contingency Planning?
Might be a waste of time because the things being planned for may never happen
If an event occurs, the business will be ready and able to react quickly
A business will be able to continue to successfully operate
A business will need to wait and see.
None of the above/answers
True or False. Managers must decides what the key issues to focus on for contingency planning.
True
False
Select ALL the factors in choosing key issues for contingency planning:
Perceived likelihood of happening
Likely impact on business if it happens
Costs of planning
None of the above/answers
A fire drill at a school is an example of which of the following:
Contingency plan
Business plan
Strategic drift
Emergent strategy
Low risk tactics for overcoming resistance to change include;
communication, support and threats
participation, support and manipulation
communication only
communication, participation, support and negotiation
Lack of consultation and a negative relationships between employees and management can lead to the change
not being accepted by employees
being accepted by employees
being implemented effectively and efficiently
being implemented effectively but not efficiently
Scoring favourable and unfavourable factors based on influence to make a go/no-go decision is known as conducting a
Favourable Force Analysis
Locke's goal setting
Herzberg two factor theory
Force Field Analysis
A small response to change is referred to as an _____________________ change
impervious
impactful
immediate
incremental
High risk strategies for management to adopt to lead change are
manipulation, coercion, threats and autocratic management
manipulation and communication
manipulation, negotiation and threats
support, negotiation, manipulation and coercion
All of the following are reasons why people may resist change EXCEPT:
monetary gain
fear
poor training
disrupted habits
Which of the following is LEAST likely to be used to overcome resistance to change?
communicate the change
allow participation in the change process
negotiate with resisters
give monetary incentive
A project champion is the individual who
Support change
Opposes change
Initiate change
Helps implement change
A desired or future state of where the organisation will be after a change has been implemented.
Vision for change
Strategic planning
Change management
Change agent
Defining the overall purpose and goal of a business and determining how results will be achieved.
Vision for change
Strategic planning
Change management
Change agent
A professional who provides expert advice in a particular area to a business.
Change agent
Consultant
Professional service
Change management reduces the possibility that unnecessary changes will be introduced to a system without forethought, introducing faults into the system or undoing changes made by other users of the system.
True
False
Which is NOT TRUE about Change?
it results of a loss of original identity and form
it means to become different
Change can be controlled all the time
We can manage the impact of change
Resistance can be felt in different forms. Which of these is a cause of resistance to change?
Fear of the unknown
Fear of loss and failure
difficulty in breaking habits
All of the above
A CRISIS MANAGEMENT PLAN (CMP) is a document that
outlines steps on how to deal with organization's profit margin
outlines an organization's social media policy and restrictions
outlines the processes an organization will use to respond to a critical situation that would negatively affect its overall performance
outlines the processes an organization will use to respond to a brand marketing plan and identity
Which of these examples isn't a example of crisis?
Terrorist attacks
Theft
Computer failure
The coffee maker is out of coffee.
"Contingency plans help managers to be better prepared if there is a crisis."
True
False
Which of these leaders is most likely to involve staff in collective decision-making?
an autocratic leader
a democratic leader
a laissez-faire leader
Which of the following is NOT a function of management?
Control
Finance
Organize
Plan
