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Effective Listening

Total questions: 32

Worksheet time: 17mins

Name
Class
Date
1.

What is the difference between listening and hearing?

a)

Hearing simply happens, listening requires concentration

b)

Hearing is intentional, listening is involuntary

c)

They are just different words with the same meaning

d)

None of the above are correct

2.

Why is it called active listening?

a)

You must move around while listening

b)

You must look active and alert

c)

You must use your eyes and ears as well as your brain

d)

None of the above are correct

3.

Which of the following is a sign of active listening?

a)

Paraphrasing what someone has said

b)

Talking over someone

c)

Changing the subject

d)

Being totally silent while someone else talks

4.
When you actively listen to someone, it helps you understand the message they are communicating.
a)

True

b)

False

5.

Which posture best shows that a person is actively listening?

a)

Slouching

b)

Lying down

c)

Sitting up straight

d)

Standing with your back to the speaker

6.

When you’re actively listening, you should look ________.

a)

At the ground

b)

At the speaker

c)

Out the window

d)

At a page of notes

7.

Which of the following is a verbal cue you can use to show you’re actively listening?

a)

Interrupting

b)

Humming a familiar song

c)

Asking a follow-up question

8.

Which of the following is NOT a part of active listening?

a)

Making eye contact

b)

Giving advice

c)

Summarizing

d)

None of the above

9.

12. Why is it important to use body language during active listening?

a)

To show you are listening

b)

To encourage the speaker to share/talk

c)

To see how the speaker is feeling

d)

All of the above are correct

e)

None of the above are correct

10.
Paying attention to a person's nonverbal messages is another way to listen to them.
a)

True

b)

False

11.
Nodding your head and smiling sends the nonverbal message that you are listening.
a)

True

b)

False

12.

When someone is done talking, what should you do to show you were actively listening? (Choose 2)

a)

Walk away

b)

Repeat, reword, or support what the speaker said

c)

Change the subject

d)

Ask questions

13.

There are five (5) stages in the process of listening.

a)

True

b)

False

14.

Sounds that reaches to our ears.

a)

sounds

b)

hearing

c)

listening

15.

To be a good listener, you need to listen first then engage.

a)

TRUE

b)

FALSE

16.

To enhance your listening skills you don't need to let other person know that you are listening to what he/she is saying

a)

TRUE

b)

FALSE

17.

Listening is the most important skills you can have.

a)

TRUE

b)

FALSE

18.

There's a lot of difference between listening and hearing.

a)

TRUE

b)

FALSE

19.

Your ability to listen effectively depends on the degree to which you perceived and understand the message.

a)

TRUE

b)

FALSE

20.

What are the correct Stages of Listening?

a)
  1. Evaluating 2. Interpreting 3. Sensing 4. Responding 5. Memory
b)
  1. Sensing 2. Interpreting 3. Evaluating 4. Responding 5. Memory
c)
  1. Memory 2. Interpreting 3. Sensing 4. Responding 5. Evaluating
d)
  1. Sensing 2. Interpreting 3. Responding 4. Evaluating 5. Memory
21.

What are some ways you can improve your listening?

a)

Take brief notes while the presenter speaks

b)

Just sit there

c)

Identify the presenter's main points

d)

Tune out the presenter

22.

Which is NOT a way to improve listening skills?

a)

Remove background noise

b)

Make eye contact

c)

Validate the speaker

d)

Jump into the conversation

23.

What body language can you use to validate the speaker?

a)

Thumbs up

b)

Peace sign

c)

Nodding

d)

Yawning

24.

Which is the biggest listening barrier?

a)

Physical Barrier

b)

Personal Barrier

c)

Technology Barrier

d)

Gender Barrier

25.

What is a sign of poor listening?

a)

Increase in written communication

b)

Receiving information too early

c)

When tasks are given to you

d)

All of the above

26.

Calling the topic _____ is an increase in poor listening habits.

a)

Fun

b)

Boring

c)

Extravagant

d)

Indifferent

27.

It is the psychological process of receiving, attending to constructing meaning from and responding to spoken and/or non-verbal messages.

a)

speaking

b)

listening

c)

reading

d)

writing

28.

It is the first step of listening process wherein it is referred to as the response caused by sound waves stimulating the sensory receptors of the ear.

a)

Understanding (LEARNING)

b)

Remembering (RECALLING)

c)

Evaluating (JUDGING)

d)

Receiving (HEARING)

29.

This is the second step of the process of listening which helps to understand symbols we have seen and heard, we must analyze the meaning of the stimuli we have perceived.

a)

Understanding (LEARNING)

b)

Remembering (RECALLING)

c)

Evaluating (JUDGING)

d)

Responding (ANSWERING)

30.

It is the third step which considered as an important listening process because it means that an individual has not only received and interpreted a message but has also added it to the mind’s storage bank.

a)

Remembering (RECALLING)

b)

Receiving (HEARING)

c)

Understanding (LEARNING)

d)

Responding (ANSWERING)

31.

The listener weighs evidence, sort fact from opinion, and determines the presence or absence of bias or prejudice in a message. This is the fourth step of listening process.

a)

Understanding (LEARNING)

b)

Evaluating (JUDGING)

c)

Responding (ANSWERING)

d)

Remembering (RECALLING)

32.

This stage of the process of listening that the sender may determine the degree of success in transmitting the message. This is the last step that the listener fully understand and respond the message.

a)

Remembering (RECALLING)

b)

Understanding (LEARNING)

c)

Evaluating (JUDGING)

d)

Responding (ANSWERING)