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WorksheetsEffective Listening
Total questions: 32
Worksheet time: 17mins
What is the difference between listening and hearing?
Hearing simply happens, listening requires concentration
Hearing is intentional, listening is involuntary
They are just different words with the same meaning
None of the above are correct
Why is it called active listening?
You must move around while listening
You must look active and alert
You must use your eyes and ears as well as your brain
None of the above are correct
Which of the following is a sign of active listening?
Paraphrasing what someone has said
Talking over someone
Changing the subject
Being totally silent while someone else talks
True
False
Which posture best shows that a person is actively listening?
Slouching
Lying down
Sitting up straight
Standing with your back to the speaker
When you’re actively listening, you should look ________.
At the ground
At the speaker
Out the window
At a page of notes
Which of the following is a verbal cue you can use to show you’re actively listening?
Interrupting
Humming a familiar song
Asking a follow-up question
Which of the following is NOT a part of active listening?
Making eye contact
Giving advice
Summarizing
None of the above
12. Why is it important to use body language during active listening?
To show you are listening
To encourage the speaker to share/talk
To see how the speaker is feeling
All of the above are correct
None of the above are correct
True
False
True
False
When someone is done talking, what should you do to show you were actively listening? (Choose 2)
Walk away
Repeat, reword, or support what the speaker said
Change the subject
Ask questions
There are five (5) stages in the process of listening.
True
False
Sounds that reaches to our ears.
sounds
hearing
listening
To be a good listener, you need to listen first then engage.
TRUE
FALSE
To enhance your listening skills you don't need to let other person know that you are listening to what he/she is saying
TRUE
FALSE
Listening is the most important skills you can have.
TRUE
FALSE
There's a lot of difference between listening and hearing.
TRUE
FALSE
Your ability to listen effectively depends on the degree to which you perceived and understand the message.
TRUE
FALSE
What are the correct Stages of Listening?
- Evaluating 2. Interpreting 3. Sensing 4. Responding 5. Memory
- Sensing 2. Interpreting 3. Evaluating 4. Responding 5. Memory
- Memory 2. Interpreting 3. Sensing 4. Responding 5. Evaluating
- Sensing 2. Interpreting 3. Responding 4. Evaluating 5. Memory
What are some ways you can improve your listening?
Take brief notes while the presenter speaks
Just sit there
Identify the presenter's main points
Tune out the presenter
Which is NOT a way to improve listening skills?
Remove background noise
Make eye contact
Validate the speaker
Jump into the conversation
What body language can you use to validate the speaker?
Thumbs up
Peace sign
Nodding
Yawning
Which is the biggest listening barrier?
Physical Barrier
Personal Barrier
Technology Barrier
Gender Barrier
What is a sign of poor listening?
Increase in written communication
Receiving information too early
When tasks are given to you
All of the above
Calling the topic _____ is an increase in poor listening habits.
Fun
Boring
Extravagant
Indifferent
It is the psychological process of receiving, attending to constructing meaning from and responding to spoken and/or non-verbal messages.
speaking
listening
reading
writing
It is the first step of listening process wherein it is referred to as the response caused by sound waves stimulating the sensory receptors of the ear.
Understanding (LEARNING)
Remembering (RECALLING)
Evaluating (JUDGING)
Receiving (HEARING)
This is the second step of the process of listening which helps to understand symbols we have seen and heard, we must analyze the meaning of the stimuli we have perceived.
Understanding (LEARNING)
Remembering (RECALLING)
Evaluating (JUDGING)
Responding (ANSWERING)
It is the third step which considered as an important listening process because it means that an individual has not only received and interpreted a message but has also added it to the mind’s storage bank.
Remembering (RECALLING)
Receiving (HEARING)
Understanding (LEARNING)
Responding (ANSWERING)
The listener weighs evidence, sort fact from opinion, and determines the presence or absence of bias or prejudice in a message. This is the fourth step of listening process.
Understanding (LEARNING)
Evaluating (JUDGING)
Responding (ANSWERING)
Remembering (RECALLING)
This stage of the process of listening that the sender may determine the degree of success in transmitting the message. This is the last step that the listener fully understand and respond the message.
Remembering (RECALLING)
Understanding (LEARNING)
Evaluating (JUDGING)
Responding (ANSWERING)
