WorksheetsCustomer Relations
Total questions: 13
Worksheet time: 3hrs 15mins
What are the functions of CRM?
Sales monitoring
Build prospects and customer database
Log Follow-up & Support Communications Properly
Deal updating
all of the above
Dissatisfied customers will share their dissatisfaction with others more than satisfied customers will share their satisfaction with others when it comes to resolving customer complaints.
True
False
There are no policies and laws governing what businesses can do with their consumer information.
True
False
CRM stands for what?
Customer Relationship Management
Custom Relation Managers
Customer Relationship Managers
Custom Relation Management
It is a strategy that companies use to manage interactions with customers and potential customers.
Customer Relation
Customer Relationship Management
Custom Relationship
Customer Relationship Managers
ROI stands for what?
Rule of Investment
Return of Investment
Reliable Investment
Relive of Investment
It is an advantage of a CRM where the system cut out administrative tasks like follow-up emails and “catch up” meetings with management.
Reliable reporting
Empowered sales management
Accurate sales forecasting
Heightened productivity
You can build prospects and customer database through
Met at events or meetings
website
all of the above
CRM is the process of carefully managing detailed information about individual customers and all customer ________________ _______________ to maximize loyalty.
(a)
CRM is a company-wide business strategy designed to optimize which of the following:
customer satisfaction
branding
revenue
expenses
Touch points are all possible areas of a business where customers (a) with that business.
A data warehouse allows a company to (a) information across all functional departments of the company.
The process of breaking large groups of customers into smaller, more homogeneous groups
customer value analysis
customer segmentation analysis
customer profitability analysis
predictive modeling
