Worksheets12. Quality management
Total questions: 11
Worksheet time: 4mins
ISO is based on eight principles. Which of the following is not one of them?
Customer focus
Climate change
process approach
involvement of people
The overall aim of ISO 9000 is to make an organization more competitive?
True
False
ISO 9000 is obligatory to apply to the organization!
False
True
ISO 9000 and Total Quality Management are compatible and complementary.
True
False
In order for an organization to become an ISO 9000 registrar, it must be approved by another accredited institution.
True
False
Total Quality tools: A Cause and Effect Diagram?
Matrix of variables
Ishikawa fishbone
SWOT analysis
True or false list
What is a check sheet?
a list of causes of problems
80/20 relations
list of problems
a tool that facilitates collection of relevant data
Pareto Chart separates important from trivial issues?
False
True
Example of an histrogram?
All of them
Stratification is a tool used to investigate the cause of a problem
False
True
A Scatter Diagram is used to determine the correlation between two variables.
True
False
