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Business Etiquette

Total questions: 62

Worksheet time: 2hrs 4mins

Name
Class
Date
1.

True or False: Having Business Etiquette shows respect and helps differentiate you from others in a competitive situation.

a)

True

b)

False

2.

True or False: Phone Etiquette is an important type of Business Etiquette.

a)

True

b)

False

3.

Business Etiquette...

a)

Modifies distracting behaviors and develops admired conduct

b)

Honors commitment to excellence and quality

c)

Enables you to be confident in a variety of settings with a variety of people

d)

All of the above

4.

For meeting Etiquette which one of these would be ok to do?

a)

Use swear words and vulgar references just now and then

b)

Leave your cell phone on because you are expecting and emergency call.

c)

Be on time

d)

Sit with poor posture

5.

The rules of good workplace manners

For example: Listening without interrupting the speaker.

a)

Manners

b)

Business Etiquette

c)

Ethics

d)

Code

6.

A professional email requires which of the following? (check all that apply)

a)

Signature

b)

A lengthy body paragraph

c)

Greeting

d)

A subject line

e)

ALL CAPS

7.

What is true about social media in regards to business etiquette?

a)

Employers can and will look up your social media profiles

b)

What you post on social media can effect whether you are hired for a position or let go from a position

c)

You should never post anything incriminating or inappropriate

d)

All of the above

8.

_____________ is the most common form of communication for most businesses today

a)

Letters

b)

Texting

c)

Email

d)

Twitter

9.

Which of the following is NOT a basic communication skill?

a)

Speaking

b)

Texting

c)

Listening

d)

Writing

10.

True or False: How we sit, stand, and use facial expressions all send nonverbal messages.

a)

True

b)

False

11.

It is important to know when it is okay to socialize. the following situations are examples of times when it is okay to socialize at work. One example does NOT belong in the list. Which one?

a)

During breaks

b)

Waiting for a meeting to start

c)

When you see a coworker working at his or her desk

d)

Passing someone in the hall

12.

Which of the following is NOT a quality of collaboration?

a)

Respect

b)

Openness

c)

Honesty

d)

Inconsistency

13.

A subject line should...(check all that apply)

a)

be blank

b)

briefly identify what is in the content of the email

c)

be descriptive and clear

d)

use 1 word

14.

Using all CAPS in your writing is the same as...

a)

shouting

b)

talking normally

c)

whispering

d)

none of the above

15.

What is BCC?

a)

Block Carbon Copy

b)

Blind Carbon Copy

c)

Black Carbon Copy

d)

Binding Carbon Copy

16.

When someone is on a BCC, this prevents...

a)

others from knowing they are on the email chain.

b)

the person from receiving Reply All responses

c)

others from accessing their email address.

d)

All of the above

17.

True or False: It's okay to leave the subject line of an email blank.

a)

True

b)

False

18.

What is Business Etiquette?

4 lines
19.
It' ok to hold private conversations in the office bathrooms, elevators and other public spaces
a)
True
b)
False
20.
What is the most common method of communication for many businesses?
a)
Facetime
b)
Email
c)
Instant messge
d)
All of these
21.
Listening without interrupting the speaker are examples of........
a)
Netiquette
b)
Business Etiquette
c)
Ethics
d)
Laws
22.
which of the following is a business etiquette
a)
Arriving on time for a meeting
b)
Smilling at all of your co-workers
c)
Giving very sturdy handshakes
d)
Telling Co workers how hard working you are
23.
How soon should you reply an email?
a)
Within 24 hrs
b)
Emails are generally not urgent, if the person really wants a reply, they will phone
c)
As long as it is done within a week
d)
There is no set time
24.
Cursing, using racial slurs, and making generalizations about any group of people are all forms of ______________.
a)
sterotyping
b)
bigotry
c)
offensive language
d)
opinions
25.
It is okay to ask your co-workers how much money they make.
a)
True
b)
False
26.
THE FOLLOWING IS A PROPER INTRODUCTION: Miss Boss, I would like you to meet our client Mr. Smith
a)
True
b)
False
27.
You are emailing Taylor Andrews but don't know their gender. What would be an appropriate salutation?
a)
Hello You,
b)
To whom it may concern,
c)
Dear Mr. Taylor Andrews, 
d)
Dear Miss. Taylor Andrews,
28.
Which of the following should you not do during a presentation?
a)
Speak with hand gestures
b)
Talk to the audience, not reading off the screen
c)
Ask the audience a question
d)
Speak softly with little projection to the audience
29.
It is always important to have a subject line in an email.
a)
True
b)
False
30.
The tone of your message is established in your email communications:
a)
In the subject line.
b)
In the first two sentences of your email.
c)
In the closing.
d)
In the subject line and the first two sentences of your email.
31.
Having multiple topics in one email is acceptable business practice.
a)
True
b)
False
32.
Chunking refers to:
a)
Dividing email into multiple topics.
b)
Dividing email into beginning, middle, and ending.
c)
Sending email to multiple different user groups.
d)
None of these explains chunking.
33.
Select which tip regarding email tone is most appropriate.
a)
Avoid using absolute words like all, none, never or always.
b)
The frequent use of all caps in emails is acceptable to get your point across.
c)
Eliminating a proper opening and closing is acceptable as you are very familiar with the recipient.
d)
Using the word "you" in an email is a great way to personalize the message.
34.
Select the subject that is NOT appropriate to communicate through email.
a)
Requiring a response in writing.
b)
Praising an individual or group of people for a job well done.
c)
Communicating information needed by many people.
d)
Requesting a password.
35.
Emails create a permanent record.
a)
True
b)
False
36.
Proofreading is not important in emails as it is considered casual communication.
a)
True
b)
False
37.
You are upset about the content of an email you receive. What is your next course of action?
a)
Reply back immediately highlighting why you are upset.
b)
Take some time to reflect on whether you are going to reply or handle the situation in a different manner.
c)
Immediately go to your supervisor.
d)
Go home. You have had enough for today.
38.
Knowing your audience is important in email communication.
a)
True
b)
False
39.

You are free to say whatever you want as long as you are comfortable, regardless of how your partner feels.

a)

TRUE

b)

FALSE

40.

Throughout the lesson, use the spoon or some other utensil from outside to inside.

a)

TRUE

b)

FALSE

41.

When you have arrived, place all of your personal belongings on the table.

a)

TRUE

b)

FALSE

42.

If you order and eat soup, you are free to slurp as much as you like.

a)

TRUE

b)

FALSE

43.

Knowing the rules and being respectful, is one of the most effective ways to win your partner's heart in business.

a)

TRUE

b)

FALSE

44.

To make it easier to eat and engage in conversation with your partner, avoid cutting your food too large.

a)

TRUE

b)

FALSE

45.

When you have finished dining, just leave your chair without returning it to its original location.

a)

TRUE

b)

FALSE

46.

It is fine to order food that you have not eaten before and that is tough to consume, even though it is messy.

a)

TRUE

b)

FALSE

47.

It is important to first learn about the backgrounds of most of the table's guests.

a)

TRUE

b)

FALSE

48.

If you do not like the meal, it is fine not to complain to the host or server.

a)

TRUE

b)

FALSE

49.

When preparing for a college/job interview, the interviewer is not the only one who should ask questions. How many questions should you, the interviewee, have prepared?

a)

5-10 questions

b)

exactly 5 questions

c)

3-5 questions

d)

1-2 questions

50.

This part of your résumé explains how your skills & experience would benefit you in the job/college that you are applying for:

a)

objective

b)

experience

c)

skills

d)

heading

51.

It is important to show the employer/interviewer that you are:

a)

more than qualified

b)

engaged in the interview process (body language)

c)

not overly eager for the position

d)

wearing cologne or perfume

52.

During an interview, make sure you do this with each person in the room:

a)

make eye contact

b)

ask each person a different question

c)

tell a joke

d)

give a soft handshake

53.

Which avenue is most frequently used to research a college or a company?

a)

phone call

b)

visit to the college or company

c)

the website

d)

the phone book

54.

If you need to leave a message when returning a call to an employer, then what should you do & say in the voice message?

a)

speak clearly and leave your phone number

b)

do not leave a message; just keep calling back until you reach someone

c)

reiterate why you are a perfect fit for the job

d)

speak clearly and leave your email address

55.

Thank-you letters should be sent out within _____of the interview.

a)

one week

b)

one month

c)

one day

d)

a few days

56.

All of the following are important to do after an interview except:

a)

write a thank-you email

b)

alert references

c)

request a second interview

d)

jot down important notes

57.

Which of the following is a useful tip for college interviews?

a)

Talk about every one of your extracurricular activities

b)

Mention the other colleges you've applied to

c)

Keep the interview focused on your test scores & grades

d)

Highlight extracurricular activities that have made a significant impact on you or your community

58.

Always ask for ______from each person who interviews you.

a)

a business card

b)

personal feedback

c)

professional feedback

d)

a reference

59.

If you offer your cell phone number to a potential employer, then make sure your voicemail has a ______ greeting.

a)

catchy

b)

musical

c)

standard

d)

funny

60.

You should always arrive at least _____minutes early for an interview.

a)

5

b)

10

c)

15

d)

30

61.

A more formal or conservative work environment usually requires which type of clothing?

a)

uniforms

b)

street wear

c)

business casual attire

d)

business attire

62.

If you're unsure of what to wear for an interview, it might be a good idea to call the:

a)

interviewer

b)

company's human resources department

c)

company's help desk

d)

owner of the company

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