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WorksheetsBE Unit 4 Review
Total questions: 60
Worksheet time: 30mins
The operations function consists mainly of activities that are performed on a __________ basis.
yearly
monthly
weekly
daily
Which of the following is an example of one of a business’s inputs:
Employees
Products
Services
Goods
Operations managers have two main goals in mind—efficiency (keeping costs low) and
productivity (keeping business running fast).
effectiveness (keeping customers satisfied).
reputation (keeping up the business’s good name).
legality (keeping the business in good standing with the law).
The foundation of the operations function is
production planning.
maintenance and repairs.
purchasing.
quality control.
Which of the following is not a main factor in a business’s site selection decision:
Labor
Costs
Media
Community
Which operations activity is also referred to as procurement?
Quality control
Inventory control
Purchasing
Logistics
A clothing manufacturer checks one pair of pants out of every shipment to ensure the quality of its product. This process is known as quality
assurance.
guarantee.
delivery.
inspection.
A clothing manufacturer builds quality into its operating system, placing responsibility on each employee. This process is known as quality
inspection.
assurance.
guarantee.
delivery.
The money it takes to keep inventory in stock is called a __________ cost.
holding
stockout
purchasing
production
Running out of inventory can result in
higher productivity.
higher taxes.
lost sales.
more satisfied customers.
Deciding how to transport goods is part of which operations activity?
Maintenance and repairs
Safety and security
Scheduling
Logistics
An operations manager must determine the sequence materials will take through the production process. This activity is known as
routing.
scheduling.
site selection.
expense control.
Which of the following is a true statement about scheduling:
Scheduling has the same timeline, regardless of the company.
Both manufacturers and service businesses rely on scheduling.
Many businesses do not need to use scheduling.
Scheduling for business is the same thing as personal scheduling.
Complying with environmental laws is part of which operations activity?
Safety and security
Logistics
Purchasing
Inventory control
Maintenance and repairs is an operations activity that includes
custodial work.
production planning.
site selection.
financial analysis.
Because operations managers control so much of a business’s money, they must focus on
hiring the best employees.
creating effective advertising campaigns.
keeping costs low.
generating publicity.
Operations activities vary depending on a business’s
address.
tax return.
product.
name.
The difference between service providers’ and manufacturers’ operations activities is that service providers produce __________ outputs.
tangible
expensive
intangible
useful
Which form of technology creates tangible prototypes and products?
Smartphones
3D printing
Social media
Computer-aided design
Operations managers must work closely with managers and employees in
all other parts of the business.
the marketing department only.
competing businesses.
foreign markets.
The process of keeping the financial records of a business is known as
accounting
financing
controlling
bookkeeping
The overall purpose of accounting is to
maintain accurate reports
compile the business’s expenses
keep track of sales
control the finances of the business.
Why are accurate accounting records important to a business?
They prevent any financial losses
They show the business how it is doing
They increase the return on investments
They give the business an image of success
Which of the following groups makes regular use of a business’s managerial accounting information:
Managers
Customers
Creditors
Investors
A creditor is most likely to examine a business’s financial accounting records if the business is
applying for a bank loan
selecting a new market
using cash accounting
complying with regulations.
Riley is an employee of the federal government who studies the financial reports of major businesses in a specific industry. The government’s purpose in assigning this task to Riley is to
verify compliance with laws
calculate the businesses’ income taxes
analyze employment statistics
identify trends in the industry
For an accounting system to be useful to the business, the accounting information it contains must be
accurate and up to date
approved by the chief executive officer.
posted by an accountant.
recorded using the accrual method
Which of the following is a requirement for a good accounting system:
It should be updated annually
It should provide needed information quickly
t should eliminate the need for an accountant
It should be replaced every two or three years
Two employees used a business’s computerized accounting system to change some records. They were able to steal $50,000 from the business because the accounting system lacked which of the following:
Protection from theft and fraud
An affordable price
A manual system as backup
Printed financial statements
Checks, receipts, invoices, and purchase orders are examples of
financial statements
department ledgers
source documents.
accounting standards
What type of accounting method would most likely be used by a small business owner who does not offer credit?
Check method
Accrual method
COD method
Cash method
What type of accounting method would most likely be used by a large business that has a large number of outstanding loans and customer charge accounts?
Check method
Cash method
COD method
Accrual method
Accounting records for a business show that the week’s total sales revenues were $125,000. Cash sales accounted for $50,000 and credit sales, $75,000. This is an example of
classifying financial information
the cash accounting method.
an income statement.
the accrual method of accounting.
Which of the following is a true statement:
Bookkeeping is the same as accounting
Bookkeeping does not use computers
Bookkeeping is limited to information on sales
Bookkeeping records business transactions
Which of the following presents the first three steps in the accounting cycle in the correct order:
Post, analyze, and journalize
Analyze, post, and journalize
Analyze, journalize, and post
Post, journalize, and analyze
Which of the following makes comparisons of the financial conditions at multiple organizations possible:
Bookkeeping
Source documents
Accounting standards
Trial balance
Which of the following categories of information are found on a balance sheet:
Income, expenditures, profit
Assets, liabilities, owner’s equity
Assets, liabilities, margin
Revenues, expenses, profit
A bank denies a business owner’s application for credit saying, “We feel that you would be unable to make the monthly payments because of your other debts.” What financial report did the bank review?
Budget
Balance sheet
Income statement
Operating budget
What accounting record would summarize a business’s profit or loss for a previous year?
Bank statement
Inventory record
Income statement
Balance sheet
Which of the following financial reports provides estimates of when, where, and how much money will come into and out of a business next year:
Balance sheet
Cash flow statement
Income statement
Bank statement
Marketing links producers to
distributors
retailers
marketers
customers
Marketing is described as creating
exchanges
needs
advertisements
gaps
Which of the following is a marketing activity:
Balancing customer needs with wants
Leading a project team
Communicating with customers
Committing to lower operational expenses
What provides the basis for all marketing goals and actions?
Pricing
Planning
Budgeting
Retailing
For both the customer and the seller, striking the right pricing balance makes the exchange
beneficial
painful
disappointing
manageable
How do marketers get their messages to customers?
By communicating with them
By leaving them alone
By trusting them
By ignoring them
Which of the following is a method used to communicate with customers:
Manufacturing
Personal selling
Customer orientation
Marketing concept
The purpose of communicating with customers is to
survey customers
befriend customers
store customers’ goods
attract customers’ interest
In an overall sense, where does marketing occur?
Wherever advertisements are
Wherever stores are
Wherever trucks are
Wherever customers are
Of the following, which is a durable good:
Coffee mug
Insect repellent
Hamburger
Lip balm
Which of the following activities is an aspect of marketing a service:
Finding out customers’ favorite coffee flavors
Determining how much to charge for a haircut
Developing a new, improved cell phone
Advertising the state of Michigan on television
Which of the following items cannot be marketed:
Holiday
Health
Hopefulness
Hawaii
In the marketing concept, whose point of view matters most?
Seller’s
Buyer’s
Marketer’s
Planner’s
According to the marketing concept, which option demonstrates customer orientation?
Convincing a buyer to buy
Researching a firm’s competitors
Finding out what a buyer wants
Advertising the features of a product
According to the marketing concept, which option shows company commitment?
Leaving marketing to the marketing department
Teaching marketing to college marketing students
Setting aside funds to research what customers want
Pricing a product to maximize profitability per item
According to the marketing concept, keeping company goals in mind means to
complain about product prices
contain marketing costs
remain involved in marketing
maintain the firm’s purpose
Overall, what does marketing allow us to do?
Stop buying online
Live our daily lives
Feel better about shopping
Limit our spending
Which of the following is the most common reason for businesses to search for ways to make their products better and cheaper:
Competition
E-commerce
Publicity
Service marketing
Marketing encourages people from different countries to __________ frequently.
travel
train
think
trade
Without marketing, producers and customers would be
in close communication with each other
highly dependent on advertising agencies
disconnected from each other
exposed to many new and improved products
