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BE Unit 4 Review

Total questions: 60

Worksheet time: 30mins

Name
Class
Date
1.

The operations function consists mainly of activities that are performed on a __________ basis.

a)

yearly

b)

monthly

c)

weekly

d)

daily

2.

Which of the following is an example of one of a business’s inputs:

a)

Employees

b)

Products

c)

Services

d)

Goods

3.

Operations managers have two main goals in mind—efficiency (keeping costs low) and

a)

productivity (keeping business running fast).

b)

effectiveness (keeping customers satisfied).

c)

reputation (keeping up the business’s good name).

d)

legality (keeping the business in good standing with the law).

4.

The foundation of the operations function is

a)

production planning.

b)

maintenance and repairs.

c)

purchasing.

d)

quality control.

5.

Which of the following is not a main factor in a business’s site selection decision:

a)

Labor

b)

Costs

c)

Media

d)

Community

6.

Which operations activity is also referred to as procurement?

a)

Quality control

b)

Inventory control

c)

Purchasing

d)

Logistics

7.

A clothing manufacturer checks one pair of pants out of every shipment to ensure the quality of its product. This process is known as quality

a)

assurance.

b)

guarantee.

c)

delivery.

d)

inspection.

8.

A clothing manufacturer builds quality into its operating system, placing responsibility on each employee. This process is known as quality

a)

inspection.

b)

assurance.

c)

guarantee.

d)

delivery.

9.

The money it takes to keep inventory in stock is called a __________ cost.

a)

holding

b)

stockout

c)

purchasing

d)

production

10.

Running out of inventory can result in

a)

higher productivity.

b)

higher taxes.

c)

lost sales.

d)

more satisfied customers.

11.

Deciding how to transport goods is part of which operations activity?

a)

Maintenance and repairs

b)

Safety and security

c)

Scheduling

d)

Logistics

12.

An operations manager must determine the sequence materials will take through the production process. This activity is known as

a)

routing.

b)

scheduling.

c)

site selection.

d)

expense control.

13.

Which of the following is a true statement about scheduling:

a)

Scheduling has the same timeline, regardless of the company.

b)

Both manufacturers and service businesses rely on scheduling.

c)

Many businesses do not need to use scheduling.

d)

Scheduling for business is the same thing as personal scheduling.

14.

Complying with environmental laws is part of which operations activity?

a)

Safety and security

b)

Logistics

c)

Purchasing

d)

Inventory control

15.

Maintenance and repairs is an operations activity that includes

a)

custodial work.

b)

production planning.

c)

site selection.

d)

financial analysis.

16.

Because operations managers control so much of a business’s money, they must focus on

a)

hiring the best employees.

b)

creating effective advertising campaigns.

c)

keeping costs low.

d)

generating publicity.

17.

Operations activities vary depending on a business’s

a)

address.

b)

tax return.

c)

product.

d)

name.

18.

The difference between service providers’ and manufacturers’ operations activities is that service providers produce __________ outputs.

a)

tangible

b)

expensive

c)

intangible

d)

useful

19.

Which form of technology creates tangible prototypes and products?

a)

Smartphones

b)

3D printing

c)

Social media

d)

Computer-aided design

20.

Operations managers must work closely with managers and employees in

a)

all other parts of the business.

b)

the marketing department only.

c)

competing businesses.

d)

foreign markets.

21.

The process of keeping the financial records of a business is known as

a)

accounting

b)

financing

c)

controlling

d)

bookkeeping

22.

The overall purpose of accounting is to

a)

maintain accurate reports

b)

compile the business’s expenses

c)

keep track of sales

d)

control the finances of the business.

23.

Why are accurate accounting records important to a business?

a)

They prevent any financial losses

b)

They show the business how it is doing

c)

They increase the return on investments

d)

They give the business an image of success

24.

Which of the following groups makes regular use of a business’s managerial accounting information:

a)

Managers

b)

Customers

c)

Creditors

d)

Investors

25.

A creditor is most likely to examine a business’s financial accounting records if the business is

a)

applying for a bank loan

b)

selecting a new market

c)

using cash accounting

d)

complying with regulations.

26.

Riley is an employee of the federal government who studies the financial reports of major businesses in a specific industry. The government’s purpose in assigning this task to Riley is to

a)

verify compliance with laws

b)

calculate the businesses’ income taxes

c)

analyze employment statistics

d)

identify trends in the industry

27.

For an accounting system to be useful to the business, the accounting information it contains must be

a)

accurate and up to date

b)

approved by the chief executive officer.

c)

posted by an accountant.

d)

recorded using the accrual method

28.

Which of the following is a requirement for a good accounting system:

a)

It should be updated annually

b)

It should provide needed information quickly

c)

t should eliminate the need for an accountant

d)

It should be replaced every two or three years

29.

Two employees used a business’s computerized accounting system to change some records. They were able to steal $50,000 from the business because the accounting system lacked which of the following:

a)

Protection from theft and fraud

b)

An affordable price

c)

A manual system as backup

d)

Printed financial statements

30.

Checks, receipts, invoices, and purchase orders are examples of

a)

financial statements

b)

department ledgers

c)

source documents.

d)

accounting standards

31.

What type of accounting method would most likely be used by a small business owner who does not offer credit?

a)

Check method

b)

Accrual method

c)

COD method

d)

Cash method

32.

What type of accounting method would most likely be used by a large business that has a large number of outstanding loans and customer charge accounts?

a)

Check method

b)

Cash method

c)

COD method

d)

Accrual method

33.

Accounting records for a business show that the week’s total sales revenues were $125,000. Cash sales accounted for $50,000 and credit sales, $75,000. This is an example of

a)

classifying financial information

b)

the cash accounting method.

c)

an income statement.

d)

the accrual method of accounting.

34.

Which of the following is a true statement:

a)

Bookkeeping is the same as accounting

b)

Bookkeeping does not use computers

c)

Bookkeeping is limited to information on sales

d)

Bookkeeping records business transactions

35.

Which of the following presents the first three steps in the accounting cycle in the correct order:

a)

Post, analyze, and journalize

b)

Analyze, post, and journalize

c)

Analyze, journalize, and post

d)

Post, journalize, and analyze

36.

Which of the following makes comparisons of the financial conditions at multiple organizations possible:

a)

Bookkeeping

b)

Source documents

c)

Accounting standards

d)

Trial balance

37.

Which of the following categories of information are found on a balance sheet:

a)

Income, expenditures, profit

b)

Assets, liabilities, owner’s equity

c)

Assets, liabilities, margin

d)

Revenues, expenses, profit

38.

A bank denies a business owner’s application for credit saying, “We feel that you would be unable to make the monthly payments because of your other debts.” What financial report did the bank review?

a)

Budget

b)

Balance sheet

c)

Income statement

d)

Operating budget


39.

What accounting record would summarize a business’s profit or loss for a previous year?

a)

Bank statement

b)

Inventory record

c)

Income statement

d)

Balance sheet

40.

Which of the following financial reports provides estimates of when, where, and how much money will come into and out of a business next year:

a)

Balance sheet

b)

Cash flow statement

c)

Income statement

d)

Bank statement

41.

Marketing links producers to

a)

distributors

b)

retailers

c)

marketers

d)

customers

42.

Marketing is described as creating

a)

exchanges

b)

needs

c)

advertisements

d)

gaps

43.

Which of the following is a marketing activity:

a)

Balancing customer needs with wants

b)

Leading a project team

c)

Communicating with customers

d)

Committing to lower operational expenses

44.

What provides the basis for all marketing goals and actions?

a)

Pricing

b)

Planning

c)

Budgeting

d)

Retailing

45.

For both the customer and the seller, striking the right pricing balance makes the exchange

a)

beneficial

b)

painful

c)

disappointing

d)

manageable

46.

How do marketers get their messages to customers?

a)

By communicating with them

b)

By leaving them alone

c)

By trusting them

d)

By ignoring them

47.

Which of the following is a method used to communicate with customers:

a)

Manufacturing

b)

Personal selling

c)

Customer orientation

d)

Marketing concept

48.

The purpose of communicating with customers is to

a)

survey customers

b)

befriend customers

c)

store customers’ goods

d)

attract customers’ interest

49.

In an overall sense, where does marketing occur?

a)

Wherever advertisements are

b)

Wherever stores are

c)

Wherever trucks are

d)

Wherever customers are

50.

Of the following, which is a durable good:

a)

Coffee mug

b)

Insect repellent

c)

Hamburger

d)

Lip balm

51.

Which of the following activities is an aspect of marketing a service:

a)

Finding out customers’ favorite coffee flavors

b)

Determining how much to charge for a haircut

c)

Developing a new, improved cell phone

d)

Advertising the state of Michigan on television

52.

Which of the following items cannot be marketed:

a)

Holiday

b)

Health

c)

Hopefulness

d)

Hawaii

53.

In the marketing concept, whose point of view matters most?

a)

Seller’s

b)

Buyer’s

c)

Marketer’s

d)

Planner’s

54.

According to the marketing concept, which option demonstrates customer orientation?

a)

Convincing a buyer to buy

b)

Researching a firm’s competitors

c)

Finding out what a buyer wants

d)

Advertising the features of a product

55.

According to the marketing concept, which option shows company commitment?

a)

Leaving marketing to the marketing department

b)

Teaching marketing to college marketing students

c)

Setting aside funds to research what customers want

d)

Pricing a product to maximize profitability per item

56.

According to the marketing concept, keeping company goals in mind means to

a)

complain about product prices

b)

contain marketing costs

c)

remain involved in marketing

d)

maintain the firm’s purpose

57.

Overall, what does marketing allow us to do?

a)

Stop buying online

b)

Live our daily lives

c)

Feel better about shopping

d)

Limit our spending

58.

Which of the following is the most common reason for businesses to search for ways to make their products better and cheaper:

a)

Competition

b)

E-commerce

c)

Publicity

d)

Service marketing

59.

Marketing encourages people from different countries to __________ frequently.

a)

travel

b)

train

c)

think

d)

trade

60.

Without marketing, producers and customers would be

a)

in close communication with each other

b)

highly dependent on advertising agencies

c)

disconnected from each other

d)

exposed to many new and improved products