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Communication: Chapter 6 (Non-verbal) & 7 (Conflict).

Total questions: 20

Worksheet time: 3600secs

Name
Class
Date
1.

Effective nonverbal communication enhances attraction, popularity, and well-being.

a)

a. true

b)

b. false

2.

Facial feedback hypothesis states that most of our feedback to other people is through facial expression.

a)

a. true

b)

b. false

3.

The four space zones are intimate, personal, social, and public.

a)

a. true

b)

b. false

4.

Pushing your hair out of your eyes while talking functions as an alter-adaptor.

a)

a. true

b)

b. false

5.

Self-disclosing, maintaining appropriate eye contact, and talking about commonalities are ways to communicate immediacy.

a)

a. true

b)

b. false

6.

________ is the study of spatial communication.

a)

a. Kinesics

b)

b. Haptics

c)

c. Proxemics

d)

d. Chronemics

7.

Paralanguage is _______.

a)

a. the nonvocal and nonverbal dimension of speech

b)

b. the same as metacommunication

c)

c. the dialect of a particular culture

d)

d. the vocal but nonverbal dimension of speech

8.

Territories that are yours and yours alone are called ________ territories.

a)

a. personal

b)

b. social

c)

c. intimate

d)

d. primary

9.

The silent treatment is an example of how silence can be used to _______.

a)

a. hurt others

b)

b. convey specific thoughts

c)

c. convey emotions

d)

a

d. give you time to think

10.

Which of the following is an example of an object-adaptor?

a)

a. clicking a ball point pen

b)

b. crossing your arms over your chest

c)

c. scratching an itch

d)

d. responding with nonverbal feedback

11.

Conflict is a sign of a deeply troubled relationship.

a)

a. true

b)

b. false

12.

An advantage of conflict is that it forces you to examine a problem and work toward a potential solution.

a)

a. true

b)

b. false

13.

Argumentativeness is the same as aggressiveness.

a)

a. true

b)

b. false

14.

When you say something to someone that you know will really hurt them, you are engaging in beltlining.

a)

a. true

b)

b. false

15.

Crying is an example of a silencer.

a)

a. true

b)

b. false

16.

_______ techniques help the other person maintain a positive image.

a)

a. Face-detracting

b)

b. Face-enhancing

c)

c. Avoidance

d)

d. Gunnysacking

17.

_______ is an unproductive conflict strategy in which one person tries to win an argument by inflicting psychological pain.

a)

a. Face-detracting

b)

b. Verbal argumentativeness

c)

c. Verbal aggressiveness

d)

d. Force

18.

Physical flight, falling asleep, or just mentally withdrawing are all examples of _______.

a)

a. avoidance

b)

b. redefinition

c)

c. empathy

d)

d. gunnysacking

19.

Marie and Stephen were trying to decide which movie to go to—the new James Bond film or the new horror flick. They decide to go to the Bond film tonight and see the horror film next week. This is an example of _______.

a)

a. competing

b)

b. avoiding

c)

c. accommodating

d)

d. compromising

20.

Devauris did not want to take on another Saturday shift, but he did not want to cause trouble with his supervisor, so he said yes. This is an example of the _______ conflict style.

a)

a. accommodating

b)

b. avoiding

c)

c. collaborating

d)

d. compromising