WorksheetsFragrance Consultation
Total questions: 10
Worksheet time: 7mins
What are the 3 essential questions to ask when providing a fragrance consultation? (Multiple Answers)
Who are you buying for?
What type of fragrance do you usually use?
Have you used any of our fragrance before?
What occasion will you be using this fragrance for?
Is doing a fragrance consultation a must for all customers looking for fragrance products?
Yes
No
What are 2 important things you need to share with customer when doing a fragrance consultation? (Multiple Answers)
CFT Stories
Key ingredients
Fragrance Layering
Fragrance Mixing
How do you demonstrate fragrance mixing to customer?
Spray 2 or more fragrance on one scent strip for customer to smell
Spray 1 fragrance on each scent strip, stake the scent strips together and ask customer to smell
Spray 1 fragrance on each scent strip and ask customer to smell one after another
Spray 1 fragrance on each scent strip, ask customer to hold the strips like a fan and gently wave near their nose
When introducing fragrance mixing, we only introduce our fragrance toppers.
True
False
1. Why is it important to offer at least 2 products to customers when making product recommendations?
To give customer a choice
To introduce fragrance layering
To build the basket
To have more things to say to customer
What product format are needed when demonstrating fragrance layering to customer? (Multiple Answers)
Shower Gel
Lotion
Fragrance
Scrub
Why do we need to provide fragrance consultation? (Multiple Answers)
Find topic to talk to customer
Show that we are professional
Understand customer's preference
Help customer find their signature scent
What other questions can we ask to better understand customer?
How would you like the fragrance to make you feel?
What type of format would you like?
How long lasting would you like your fragrance to be?
All of the above
If customer request to spray the fragrance directly on her arm, can I do it?
Yes
No
