WorksheetsJL Department Guides
Total questions: 20
Worksheet time: 7mins
The cabinet handle is missing.
Furniture Aftercare team
Nursery Travel Aftercare
Customer Support Team
Carriers and Bookings team
Customer needs to be manually billed, this can happen when a customer receives too much of a refund and needs to have funds taken to equalise
Payment and Refunds team
Payments and Refunds team
Payments and Refund team
Payments & Refunds team
Third party delivery queries
Carriers and Bookings team
Carrier and Bookings team
Carriers and Booking team
Carriers & Bookings team
John Lewis Partner Fleet delivery queries
Customer Delivery Resolution team
Customer Orders Team
Omni Supplier Orders team
Carriers and Bookings team
Product failure for supplier direct items
Customer Support Team
Omni Supplier Orders team
Customer Orders Team
Customer Relations Department
my John Lewis membership card replacement
My John Lewis team
My JL team
my John Lewis team
my JL team
Product information/description and how to use the item before purchasing
Pre Sales team
John Lewis Technical Support team
After Sales team
Omni Supplier Orders team
They handle fraudulent activity for any purchases made outside of CSS, this includes Order Manager and OCCO
Business Protecting team
Business Protection team
Profit Protecting team
Profit Protection team
Also known as the Head of Customer Services
Customer Delivery Resolution Team
Customer Support Team
Customer Relations Department
After Sales team
Stroller wheels are faulty.
Nursery Travel Aftercare team
Furniture Aftercare team
After Sales
Omni Supplier Direct team
Multiple failed swatch deliveries
Customer Support Team
Carriers and Bookings team
Omni Supplier Direct team
Distribution Service Desk
They can assist customers enquiring about how to use the electrical products they purchased.
After Sales team
Customer Support Team
John Lewis Technical Support team
Omni Supplier Orders team
They receive their stock from the warehouse and carry out delivery duties.
Customer Delivery Hub
Distribution Centre
Carriers and Bookings team
Customer Delivery Resolution team
Investigate returns and refund related queries from customers.
Returns and Refunds team
Payment and Refunds team
Return and Refunds team
Payments and Refunds team
My Account password reset issues.
Customer Support Team
After Sales team
Website Discrepancy team
Pre Sales team
They are carrying out duties such as workroom services and direct deliveries. Also known as the JL's main warehouse.
Customer Delivery Hub
Distribution Centre
Customer Service Distribution
Distribution Service Desk
This team handles fraudulent activities for items purchased from the store.
Profit Protection team
Profit Protecting team
Business Protection team
Business Protecting
They can help to resolve the customer’s product failure that cannot negotiate a mutual resolution.
Customer Support Team
After Sales team
Pre Sales team
Omni Supplier Direct team
Administration of floor coverings, home furnishing, and fitted kitchen and bathrooms.
Core Home Services team
Customer Support Team
Furniture Aftercare team
Nursery Travel Aftercare team
This team deal with concerns related to additional warranty.
Added Plus
Protect Care
Protect Plus
Added Care
