WorksheetsSuper Friday Week 1 (FY 22-23)
Total questions: 15
Worksheet time: 9mins
Which of below is not a part of PAPSDR ?
Planning
Approach
Problem
Decision
During Preapproach we meet customer to understand profile and details
True
False
Which of the following we don't do during Pre Call preparation ?
Uploading customer details through CSG /Mpro/Mpower
understanding social status details
Previous policy details
Check the fund value/ bonus
during telecalling producer must
Be aggressive to close call
Have positive attitude
Answer all queires
Disagree to objection and say sorry
Telecalling Do's
Use your own script
Avoid objections
Mutter your message
Follow the script
While adding a referral lead in CSG, it has to be verified with an OTP and post that only it will reflect as ‘referral lead’ in CSG.
True
False
An RM can generate various service requests through
mPower
mQuote
mPro
IFTIS
(a) is a lead management tool.
One can get ‘'Policy Related Documents” under which section in mPower?
Customer List
Agent briefcase
Policy Briefcase
Forms
A lead which was closed in CSG can be re-opened again
Can be Opened at any time
can be opened only after 90 days from Closure
can be opened only after 30 days from Closure
Can't open at all
One can use Policy number, Customer ID, mobile number and date of birth of the customer to search for his / her policy details in mPower Search option.
True
False
Which is correct as per F-F-F ?
I understand how my clients felt
Most of my client bought policy
I understand how you feel
I also feel like you do
Purpose :- (a) people to increase the value of their life
Choose our Value form following options
Winning & Achieving
Protecting Customer
Customer satisfaction
Customer obsession
Handling objection and answering questions are different.
True
False
