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Front Office Finals Exam

Total questions: 65

Worksheet time: 33mins

Name
Class
Date
1.

WRITE YOU ANSWER IN ALL CAPS

ITS A DEPARTMENT IN A HOTEL ESTABLISHMENT THAT ASSIST GUEST DURING CHECK IN/OUT, PROVIDING ESCORD AND ASSITANCE TO GUEST.

(a)  

2.

ANSWERS SHOULD BE ALL CAPS

HOW MANY SINGLE STANDARD ROOMS ARE GOOD FOR GUEST USE

(a)  

3.

ANSWERS SHOULD BE ALL CAPS

HOW MANY ROOMS ARE RESERVED FOR ARRIVING GUEST?

(a)  

4.

ANSWERS SHOULD BE ALL CAPS

HOW MANY ROOMS ARE OCCUPIED?

(a)  

5.

ANSWERS SHOULD BE ALL CAPS

ITS CODE IS HU, IT STANDS FOR A ROOM THAT IS OCCUPIED BY A HOTEL PERSONNEL

(a)  

6.

ANSWERS SHOULD BE ALL CAPS

ITS CODE IS BLO, IT STANDS FOR A ROOM THAT IS RESERVED

(a)  

7.

ANSWERS SHOULD BE ALL CAPS

ITS CODE IS OCC AND IT STANDS FOR A PAYING GUEST USING THE ROOM

(a)  

8.

ANSWERS SHOULD BE ALL CAPS

This is a summary report of guest information, bills/receipts.

(a)  

9.

This is part of the application for a credit application in which the companies need to give proof or ownership, size, purpose, history and other details of their organization

a)

References

b)

Company/Organization Profile

c)

Summary Report

d)

Signatories

10.

This is a form of payment that involves a credit company to pay in advance what the guest might need to settle

a)

Cash - local currency

b)

Credit Card

c)

Foreign Currency

d)

Cheques

11.

This is a form of payment that involved no risk or fraud.

a)

Cash - local currency

b)

Credit Card

c)

Foreign Currency

d)

Cheques

12.

In Bell Service, one of its specific duties and responsibilities is to help the front office and run errands

a)

True

b)

False

c)

Somewhat Right

d)

Possible Wrong

13.

This is a room status report that means the room is occupied but the guest slept outside the establishment

a)

BLO

b)

HU

c)

NS

d)

SO

14.

This is a room status report that means the room is reserved

a)

BLO

b)

HU

c)

NS

d)

SO

15.

This is a room status report that means the room is under renovation or not fit for occupancy since it requires repair or maintenance

a)

BLO

b)

HU

c)

VD

d)

OOO

16.

This is a room status report that means the room is a vacant room, but not yet ready for occupancy since it is still dirty

a)

OCC

b)

VR

c)

VD

d)

OOO

17.

This is a room status report that means the room is a vacant room, already made up and ready for occupancy

a)

OCC

b)

VR

c)

VD

d)

OOO

18.

This is a room status report that means the room is occupied by a paying guest

a)

OCC

b)

VR

c)

CD

d)

OOO

19.

This is a billing arrangement for groups that means, each member of the group is allowed to sign all their charges to the group and the coordinator of organizer will settle all bills

a)

Sign All Charges

b)

Charger Bill

c)

Charge Bill

d)

Coodinator Charge

20.

Based on the Image, Is it possible to sell room 102 today?

a)

Yes

b)

No

c)

Maybe

d)

Depends

21.

Interconnected Room is

a)

Two rooms adjacent to each other having an interconnecting door

b)

Two rooms adjacent to each other having an interconnecting wardrobe

c)

Two rooms adjacent to each other having an interconnecting window

d)

Two rooms adjacent to each other having an interconnecting floor

22.

What is the alternative word for accreditation

a)

Quality

b)

Medical school

c)

Students

d)

Education

23.

the person who parks the cars in a hotel is......

a)

the doorman

b)

the valet

c)

the concierge

d)

the front desk clerk

24.

It's usually at 12 o'clock (when staying at a hotel)

a)

check-in time

b)

breakfast

c)

check-out time

d)

booking

25.

We are ______ and have no vacancies for the upcoming weekend.

a)

Fully booked

b)

free

c)

have a sale

d)

Booking confirmation

26.

action taken by the guest before arriving at the hotel.

a)

room

b)

tip

c)

reservation

d)

laundry

27.

A _______________ assists guests with arranging in-hotel activities and/or making reservations, providing information, giving directions, and obtaining transportation for offsite attractions, facilities, or services.

a)

Cashier

b)

Comptroller

c)

Concierge

d)

Conductor

28.
Revenue of the hotel mainly came from
a)
Sleeping rooms
b)
Meeting rooms
c)
Outlets
d)
All of above
29.

In a large, full-service resort property, the front office manager reports to the _____________.

a)

Director of Sales & Marketing

b)

Executive housekeeper

c)

General Manager

d)

Rooms Division Manager

30.

Auditing in front office is done by-

a)

KST Staff

b)

Receptionist

c)

Bar Tender

d)

Front Office Cashier

31.

Predicting the number of guests who will stay at the hotel.

a)

forecasting

b)

guessing

c)

occupancy

d)

sleeping rooms

32.

15. the person who handles incoming and outgoing calls, locates registered

guests and management staff, deals with emergency communication, and assists the

desk clerk and cashier when necessary

a)

surcharge rates

b)

working supervisor

c)

room revenues

d)

telephone operator

33.

This is a type of Hotel Clients that arrives unannounced, who are looking for rooms

a)

Walk in guest

b)

Corporate Account

c)

Unannounced Guest

d)

Association

34.

This is a type of Hotel Clients that has special credit arrangement in the hotel. These clients are allowed to book their guest on charges with the provision of a letter of guarantee.

a)

Walk in guest

b)

Corporate Account

c)

Travel Agency

d)

Association

35.

This is a method of room rate calculation where we base our prices quoted by other hotels of the same location, size, or classification.

a)

Market Tolerance Method

b)

Cost Rate Formula

c)

Hubbart Formula

d)

Hotel Ace Formula

36.

This is a special rate designation offered to business accounts where they receive 10%-20% discounts

a)

Rack Rate

b)

Corporate Rate

c)

Volume Account Rate

d)

Government Rate

37.

This is the highest rate designation offered to hotel guest.

a)

Rack Rate

b)

Corporate Rate

c)

Volume Account Rate

d)

Government Rate

38.

This is a type of reservation where it is verified. The hotel and guest have agreed on the date, rates and billing arrangements. Verification can be done via letter or call

a)

Regular Reservation

b)

Confirmed Reservation

c)

Guaranteed Reservation

d)

Hold room Reservation

39.

Reservation may be received thru Letters, Email, Fax, Telephone, in person or Computer Terminal.

a)

Treu

b)

True

c)

Four

d)

False

40.

Mr Clarkson is staying in the hotel from March 9-14. He is booked in a deluxe room with a $140 a night. How much will he be paying?

a)

$700

b)

$650

c)

$886

d)

he can excape

41.

Which one of the following is most important in a receptionist, to ensure good personal presentation?

a)

Clothes that are colorful

b)

Clothes that are neat and clean

c)

Fashionable jewelries

d)

Shoes that are fashionable

42.

Hotels can be divided into the following, EXCEPT?

a)

Commercial

b)

Resort

c)

Tourist

d)

Villager

43.

Conducting staff orientation and trainings are the responsibilities of

a)

Food & Beverage Department

b)

Security Department

c)

Human Resource Department

d)

Sales and Marketing Department

44.

2. Example of interaction and communication between Front Office and Sales & Marketing are:

a)

Relay guest requests for amenities and supplies to housekeeping.

b)

Process requests for reservations for sleeping rooms from marketing and sales and meet information requests of guests for meetings, seminars and banquets.

c)

Reporting predicted house counts to food and beverage.

d)

Prepare daily announcement board and marquee for banquet department.

45.

What are the examples of interaction/ communication between Front Office and Housekeeping department?

a)

Relay messages to marketing and sales and meet information requests of guests for meetings, seminars, and banquets.

b)

Receive housekeeping room status from each other, report potential house count to each other and relay guest requests for amenities and supplies to housekeeping.

c)

Reporting predicted house counts to food and beverage and processing requests for paid-outs from food and beverage personnel.

d)

Alert for people who don’t belong in the lobby and impel front office staff to report inconsistencies with the security department.

46.

15. the person who handles incoming and outgoing calls, locates registered

guests and management staff, deals with emergency communication, and assists the

desk clerk and cashier when necessary

a)

surcharge rates

b)

working supervisor

c)

room revenues

d)

telephone operator

47.

11. guests who request a room rental without having made a reservation

a)

stayovers:

b)

sales associate

c)

sales associate

d)

walk-in guests

48.

3. Personal toiletry items such as shampoo, toothpaste, mouthwash, and electrical

equipment

a)

amenities

b)

brownouts

c)

chain

d)

credit

49.

1. A person who provides an endless array of information on entertainment,

sports, amusements, transportation, tours, church services, and baby-sitting in a particular

city or town

a)

Reception

b)

concierge

c)

cashier

d)

bell captain

50.

2. The supervisor of the bell staff

a)

Reception

b)

concierge

c)

cashier

d)

bell captain

51.

What are the important guest detail that need to be jot down in the registration form?

a)

Guest's favorite food.

b)

Guest correct name, contact number, method of payment, room rate, departure date, room type.

c)

Guest's siblings name and their contact number.

d)

Guest hobby and interest during free time.

52.

How can you as FOA, project a feeling of hospitality during guest check-in processes?

a)

Making eye contact, give a warm smile, offer assistance with the luggage, inquire about guest travel experiences or weather.

b)

No eye contact and warm smile.

c)

Looking angry at the guest.

d)

Fasten the check-in processes so that you can continue playing computer games.

53.

Predicting the number of guests who will stay at the hotel.

a)

forecasting

b)

guessing

c)

occupancy

d)

sleeping rooms

54.

Auditing in front office is done by-

a)

KST Staff

b)

Receptionist

c)

Bar Tender

d)

Front Office Cashier

55.

What does this sign mean ('vacancies')?

a)

no rooms available

b)

rooms available

c)

rooms for free

d)

reservation required

56.

a)

Toy boy

b)

Back boy

c)

Bell boy

d)

Red boy

57.

The front office operation is headed up by the:

a)

Front Desk Manager

b)

Front Office Manager

c)

Front Office Supervisor

d)

Front Office Supervisor

58.

The main responsibilities of the front desk agents are ____.

a)

account settlement and telecommunications

b)

guest check-in and checkout

c)

guest security and wake-up calls

d)

reservations and guest security

59.

Which of the following section does not operate under Front Office?

a)

Reception

b)

Cashiering

c)

Laundry

d)

Concierge

60.

In a large, full-service resort property, the front office manager reports to the _____________.

a)

Director of Sales & Marketing

b)

Executive housekeeper

c)

General Manager

d)

Rooms Division Manager

61.

stationary, postcard, pen and laundry beg


The above statement refers to ________________________.

a)

book shop

b)

items on loan

c)

room features

d)

guestroom amenities

62.

__________________ is a section of Front of the house.

a)

Cleaner

b)

Reception

c)

Reservation

d)

Telephone Operator

63.
The main responsibilities of this department is to handle hotel cleanliness. This departmenet is known as
a)
Cleaning department
b)
Front Office department
c)
Housekeeping department
d)
Maintenance department
64.
This type of hotels is known as
a)
Airport hotel
b)
Downtown Hotel
c)
Resort
d)
Suburban Hotel
65.
Hotels that located near airport is known as
a)
Airport hotel
b)
Downtown Hotel
c)
Resort
d)
Budget Hotel