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WorksheetsFront Office Finals Exam
Total questions: 65
Worksheet time: 33mins
WRITE YOU ANSWER IN ALL CAPS
ITS A DEPARTMENT IN A HOTEL ESTABLISHMENT THAT ASSIST GUEST DURING CHECK IN/OUT, PROVIDING ESCORD AND ASSITANCE TO GUEST.
(a)
ANSWERS SHOULD BE ALL CAPS
HOW MANY SINGLE STANDARD ROOMS ARE GOOD FOR GUEST USE
(a)
ANSWERS SHOULD BE ALL CAPS
HOW MANY ROOMS ARE RESERVED FOR ARRIVING GUEST?
(a)
ANSWERS SHOULD BE ALL CAPS
HOW MANY ROOMS ARE OCCUPIED?
(a)
ANSWERS SHOULD BE ALL CAPS
ITS CODE IS HU, IT STANDS FOR A ROOM THAT IS OCCUPIED BY A HOTEL PERSONNEL
(a)
ANSWERS SHOULD BE ALL CAPS
ITS CODE IS BLO, IT STANDS FOR A ROOM THAT IS RESERVED
(a)
ANSWERS SHOULD BE ALL CAPS
ITS CODE IS OCC AND IT STANDS FOR A PAYING GUEST USING THE ROOM
(a)
ANSWERS SHOULD BE ALL CAPS
This is a summary report of guest information, bills/receipts.
(a)
This is part of the application for a credit application in which the companies need to give proof or ownership, size, purpose, history and other details of their organization
References
Company/Organization Profile
Summary Report
Signatories
This is a form of payment that involves a credit company to pay in advance what the guest might need to settle
Cash - local currency
Credit Card
Foreign Currency
Cheques
This is a form of payment that involved no risk or fraud.
Cash - local currency
Credit Card
Foreign Currency
Cheques
In Bell Service, one of its specific duties and responsibilities is to help the front office and run errands
True
False
Somewhat Right
Possible Wrong
This is a room status report that means the room is occupied but the guest slept outside the establishment
BLO
HU
NS
SO
This is a room status report that means the room is reserved
BLO
HU
NS
SO
This is a room status report that means the room is under renovation or not fit for occupancy since it requires repair or maintenance
BLO
HU
VD
OOO
This is a room status report that means the room is a vacant room, but not yet ready for occupancy since it is still dirty
OCC
VR
VD
OOO
This is a room status report that means the room is a vacant room, already made up and ready for occupancy
OCC
VR
VD
OOO
This is a room status report that means the room is occupied by a paying guest
OCC
VR
CD
OOO
This is a billing arrangement for groups that means, each member of the group is allowed to sign all their charges to the group and the coordinator of organizer will settle all bills
Sign All Charges
Charger Bill
Charge Bill
Coodinator Charge
Based on the Image, Is it possible to sell room 102 today?
Yes
No
Maybe
Depends
Interconnected Room is
Two rooms adjacent to each other having an interconnecting door
Two rooms adjacent to each other having an interconnecting wardrobe
Two rooms adjacent to each other having an interconnecting window
Two rooms adjacent to each other having an interconnecting floor
What is the alternative word for accreditation
Quality
Medical school
Students
Education
the person who parks the cars in a hotel is......
the doorman
the valet
the concierge
the front desk clerk
It's usually at 12 o'clock (when staying at a hotel)
check-in time
breakfast
check-out time
booking
We are ______ and have no vacancies for the upcoming weekend.
Fully booked
free
have a sale
Booking confirmation
action taken by the guest before arriving at the hotel.
room
tip
reservation
laundry
A _______________ assists guests with arranging in-hotel activities and/or making reservations, providing information, giving directions, and obtaining transportation for offsite attractions, facilities, or services.
Cashier
Comptroller
Concierge
Conductor
In a large, full-service resort property, the front office manager reports to the _____________.
Director of Sales & Marketing
Executive housekeeper
General Manager
Rooms Division Manager
Auditing in front office is done by-
KST Staff
Receptionist
Bar Tender
Front Office Cashier
Predicting the number of guests who will stay at the hotel.
forecasting
guessing
occupancy
sleeping rooms
15. the person who handles incoming and outgoing calls, locates registered
guests and management staff, deals with emergency communication, and assists the
desk clerk and cashier when necessary
surcharge rates
working supervisor
room revenues
telephone operator
This is a type of Hotel Clients that arrives unannounced, who are looking for rooms
Walk in guest
Corporate Account
Unannounced Guest
Association
This is a type of Hotel Clients that has special credit arrangement in the hotel. These clients are allowed to book their guest on charges with the provision of a letter of guarantee.
Walk in guest
Corporate Account
Travel Agency
Association
This is a method of room rate calculation where we base our prices quoted by other hotels of the same location, size, or classification.
Market Tolerance Method
Cost Rate Formula
Hubbart Formula
Hotel Ace Formula
This is a special rate designation offered to business accounts where they receive 10%-20% discounts
Rack Rate
Corporate Rate
Volume Account Rate
Government Rate
This is the highest rate designation offered to hotel guest.
Rack Rate
Corporate Rate
Volume Account Rate
Government Rate
This is a type of reservation where it is verified. The hotel and guest have agreed on the date, rates and billing arrangements. Verification can be done via letter or call
Regular Reservation
Confirmed Reservation
Guaranteed Reservation
Hold room Reservation
Reservation may be received thru Letters, Email, Fax, Telephone, in person or Computer Terminal.
Treu
True
Four
False
Mr Clarkson is staying in the hotel from March 9-14. He is booked in a deluxe room with a $140 a night. How much will he be paying?
$700
$650
$886
he can excape
Which one of the following is most important in a receptionist, to ensure good personal presentation?
Clothes that are colorful
Clothes that are neat and clean
Fashionable jewelries
Shoes that are fashionable
Hotels can be divided into the following, EXCEPT?
Commercial
Resort
Tourist
Villager
Conducting staff orientation and trainings are the responsibilities of
Food & Beverage Department
Security Department
Human Resource Department
Sales and Marketing Department
2. Example of interaction and communication between Front Office and Sales & Marketing are:
Relay guest requests for amenities and supplies to housekeeping.
Process requests for reservations for sleeping rooms from marketing and sales and meet information requests of guests for meetings, seminars and banquets.
Reporting predicted house counts to food and beverage.
Prepare daily announcement board and marquee for banquet department.
What are the examples of interaction/ communication between Front Office and Housekeeping department?
Relay messages to marketing and sales and meet information requests of guests for meetings, seminars, and banquets.
Receive housekeeping room status from each other, report potential house count to each other and relay guest requests for amenities and supplies to housekeeping.
Reporting predicted house counts to food and beverage and processing requests for paid-outs from food and beverage personnel.
Alert for people who don’t belong in the lobby and impel front office staff to report inconsistencies with the security department.
15. the person who handles incoming and outgoing calls, locates registered
guests and management staff, deals with emergency communication, and assists the
desk clerk and cashier when necessary
surcharge rates
working supervisor
room revenues
telephone operator
11. guests who request a room rental without having made a reservation
stayovers:
sales associate
sales associate
walk-in guests
3. Personal toiletry items such as shampoo, toothpaste, mouthwash, and electrical
equipment
amenities
brownouts
chain
credit
1. A person who provides an endless array of information on entertainment,
sports, amusements, transportation, tours, church services, and baby-sitting in a particular
city or town
Reception
concierge
cashier
bell captain
2. The supervisor of the bell staff
Reception
concierge
cashier
bell captain
What are the important guest detail that need to be jot down in the registration form?
Guest's favorite food.
Guest correct name, contact number, method of payment, room rate, departure date, room type.
Guest's siblings name and their contact number.
Guest hobby and interest during free time.
How can you as FOA, project a feeling of hospitality during guest check-in processes?
Making eye contact, give a warm smile, offer assistance with the luggage, inquire about guest travel experiences or weather.
No eye contact and warm smile.
Looking angry at the guest.
Fasten the check-in processes so that you can continue playing computer games.
Predicting the number of guests who will stay at the hotel.
forecasting
guessing
occupancy
sleeping rooms
Auditing in front office is done by-
KST Staff
Receptionist
Bar Tender
Front Office Cashier
What does this sign mean ('vacancies')?
no rooms available
rooms available
rooms for free
reservation required
Toy boy
Back boy
Bell boy
Red boy
The front office operation is headed up by the:
Front Desk Manager
Front Office Manager
Front Office Supervisor
Front Office Supervisor
The main responsibilities of the front desk agents are ____.
account settlement and telecommunications
guest check-in and checkout
guest security and wake-up calls
reservations and guest security
Which of the following section does not operate under Front Office?
Reception
Cashiering
Laundry
Concierge
In a large, full-service resort property, the front office manager reports to the _____________.
Director of Sales & Marketing
Executive housekeeper
General Manager
Rooms Division Manager
stationary, postcard, pen and laundry beg
The above statement refers to ________________________.
book shop
items on loan
room features
guestroom amenities
__________________ is a section of Front of the house.
Cleaner
Reception
Reservation
Telephone Operator
