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WorksheetsAccount Treatment
Total questions: 10
Worksheet time: 5mins
A Service Status that tells you the account has no outgoing transactions but has incoming transactions and could be either due to Collection or THS
ACTIVE
REDIRECTED
SUSPENDED
DISCONNECTED
A Collection Status that tells you the account has an overdue balance but is not yet redirected
ACTIVE
WARND
FRDUE
Temporary Disconnection
A THS status that tells you that the account is redirected at 100% of the credit limit
ACTIVE
PECL2
RECL1
RECL2
A Collection Status that tells you that the account is barred from data and SMS but outgoing calls and incoming calls are working.
ACTIVE
WARND
TEMPORARY DISCONNECTION
PRDUE
If the account is FRDUE, subscriber WILL NOT be able to do the following:
Do Outgoing Calls, Data
Do outgoing calls
Access Data and send SMS
Do outgoing calls, access data, send SMS
If the Collection Status is PRDUE, this means that the account is redirected
True
False
If the THS Status is PECL1 OR PECL2, this means that the account is redirected
True
False
If the subscriber's Collection Status is temporary disconnection, subscriber may request for reconnection of the account
True
False
An Optima Dashboard screen where you can view the Collection Process
Customer 360 View
Collection
Account
Billing
Collection: FRDUE
THS: PECL1
Services: ?
Active
Redirected
Suspended
Disconnected
