Font size
WorksheetsFinal Assessment
Total questions: 20
Worksheet time: 13mins
Which are the information characteristics that must be protected?
Publicity, Integrity, Availability
Confidentiality, Sensitivity, Availability
Availability, Integrity, Confidentiality
Publicity, honesty, and accessibility
Who is the Chief Executive Officer of Lazada Singapore?
James Chang
Chun Li
Loh Wee Lee
Loh Wee Liew
What is Lazada Singapore’s website?
Once an order is place what notification will customer receive?
Order confirmation via mailbox
Order confirmation via courier
Order confirmation via SMS notification
Order confirmation via email notification
What is the Vision for RedMart?
To be the world’s most trusted and customer-centric supermarket
To be the world’s most trusted and customer-centric market
To be the world’s most trusted and customer-centric digital goods market
To be the world’s most trusted and top holder in digital goods market
What does freshness mean in PDP?
No of days items is stored in the warehouse
No of days item has expired
No of days item has good condition
Freshness promised for Fresh and Shelf life of food items
What can customers do themselves?
Change Special instructions to ATL after checkout
Change delivery address once the order is created
Cancel the order partially
Change address and recipient
What is the correct Order cycle?
Order created > Picking & Packing > Delivery > Invoiced
Order created > Invoiced > Picking & Packing > Delivery
Invoiced > Delivery > Picking & Packing > Order created
None
What should we advise the customer if they are not able to view their voucher in desktop?
Advise customer to wait for 20 mins before they can view the voucher in desktop
Advise customer to use the Lazada App
Advise customer that voucher is only available after 3 working days
Advise customer that voucher no longer valid
Customer was offered a $5.99 voucher to offset the delivery fee, customer mention that she was still charge the delivery fee of $5.99 after applying the voucher (Order value less than $60). What should we advise the customer?
Advise customer we will reissue another $5.99 to offset the delivery fee reflected in the order
Advise customer that it is due to a bug that the delivery fee is still reflected
Advise customer that voucher will offset the item price and delivery fee will still be reflected if order value is less than $60.
none of the above
What is the SLA for SST to reply on the child case?
24 business hours
12 business hours
48 business hours
72 business hours
What is Shortship?
Item picked/fulfilled by FC but missing in transit
Item delivered to the customer
Item not picked from the warehouse
Item was damaged
What is Lazada Wallet?
Promotional Voucher
Credit card
Digital Wallet of Lazada
Discount promo
What is the Mission for RedMart?
To save people time and space for important things in life
To save people money and space for important things in life
To save people time and money for important things in life
To save people money and time
How can you assist customer with their WIMO inquiry?
How can you assist customer if they claim for wrong item received / damaged items?
When are you going to escalate to Transport Team and Quality Team?
If there is a complaint about quality of the item
If the customer is complaining about the DR
If customer insisted to get an update from the relevant team
if you cannot resolve the issue
Where are we going to log all delivery requests of our customers?
DCC Team
CXComms
TL/SME
Transport Manager
What is the time frame that you can provide to our customer about their delivery request?
15minutes
24-48 hours
30mins to 1hr
2-3 minutes
When are we going to escalate to DCC?
if there is no response from cxcomms after 15mins
if DR is not responding
if SME approved it
upon request of the customer
