WorksheetsUNIT 5 - POM
Total questions: 25
Worksheet time: 13mins
Total Quality Management Focuses on
Employee
Customer
Both (a) & (b)
None of the Above
While setting Quality objective, ________ to be considered.
Customer need
Organizational need
Supplier need
Worker need
What is ISO?
Indian organization for standard
Internal organization for standard
International organization for standard
None of the above
Current quality concept is
(i)Increase in production
(ii)Continual improvement
(iii)Prevention of defect
The Correct Answer is
i & ii
i & iii
ii & iii
None of the above
Employee should be involved in
(i)Decision making
(ii)Participation
(iii)Union
The Correct Answer is
i & ii
i & iii
i, ii & iii
None of the above
A business checks products after they are made. What is this an example of?
Quality Control
Quality Circles
Quality Assurance
When products are checked throughout the production process this is called
Quality Circles
Quality Assurance
Quality Control
When products are checked at the end of the production process this is called
Quality Assurance
Quality Circles
Quality Control
Total Quality Management involves
Management
management, workforce, suppliers, and even customers, in order to meet or exceed customer expectations.
management and customers, in order to meet or exceed customer expectations.
Quality Circles are...
are medium groups of workers, usually between 10 and 15, who
are paid to meet in order to discuss methods of improving productivity
are small groups of workers, usually between 5 and 10, who are paid to meet in order to discuss methods of improving productivity
are small groups of workers, usually between 5 and 10, who
meet voluntarily in order to discuss methods of improving productivity
Developed by Walter Shewhart, one of the pioneers of total quality management, is a circular model known as ________ as his version of continuous improvement.
Six Sigma
Employee Empowerment
Plan-Do-Check-Act
Benchmarking
It involves selecting a demonstrated standard of products, services, costs, or practices that represent the very best performance for processes or activities very similar to your own.
Six Sigma
PDCA
Employee Empowerment
Benchmarking
Which car manufacturer pioneered JIT and Kaizen?
Toyota
Ford
VW
Nissan
JIT means
Just in time
Just in case
Joined instruction time
Join in case
The Japanese Engineer ,Who developed lean /kaizen procedures was
Taiichi Ohno
Elton Mayo
Henry Fayol
Henry Gantt
JIT/Lean is a management philosophy that seeks to
eliminate...?
all forms of waste
inefficiency
As a production system, JIT/Lean produces only...?
what is
needed, when it is needed, in the quantity needed.
if there is a quotation of customer.
JIT/Lean began as a means of reducing
wastes. Among wastes are?
Over producing
Waiting time
Having unnecessary stock
All of them
Kanban is translated as billboard or signboard, it aims to help you
visualize your work, maximize efficiency, and improve
continuously.
FALSE
TRUE
How does Kaizen work? (more than one answer is possible)
Ideas come from employees
encourages employees to take ownership for their work
a culture where all employees should continually look for ways to improve their performance
non of them
The upper control limit defines:
The highest standard deviation of the process
The highest variance of the process
The highest level that the process should operate within
The highest specification limit that the customer wants
_________________ is a materials planning tool that relies on data from the past and present and analysis of trends to attempt to determine future events.
Inventory
Forecasting
Production Plans
Total quality management is a commitment to excellence that emphasises continuous improvement in all aspects of a business’s operation by sharing responsibility among all the members of the business. True or False?
False
True
