WorksheetsChat Wave 1 Quiz #1
Total questions: 10
Worksheet time: 3hrs 30mins
This customer usually responds with a score of 9 or 10 and are typically loyal and enthusiastic customers.
Promoter
Detractor
Neutral
This customer responds with a score of 7 or 8. They are satisfied with your service but not happy enough to be an advocate of the brand.
Promoter
Detractor
Neutral
This customer responds with a score of 0 to 6. These are unhappy customers who are unlikely to buy from you again, and may even discourage others from buying from you.
Promoter
Detractor
Neutral
What metric is used to gauge the overall customer experience?
QA (Quality Assurance) Score
Net Promoter Score
CSAT Score
What is the target NPS score?
60%
70%
65%
Select the available payment methods in Lazada Singapore. Select all that apply.
PayNow
PayLah
Lazada Wallet
Singapore-Issued Credit or debit cards
Cash on Delivery
The below banks are eligible for Installment Payment Plan. Select all that apply.
CitiBank
DBS
OCBC
HCBC
UOB
How much is the maximum amount that a Lazada wallet can hold?
$5999
$1999
$999
How can customers top-up their Lazada wallet? Select all that apply.
PayNow
Debit Card
Credit Card
Over-The-Counter Cash
All of the statements below about Lazada Wallet is true except for -
Minimum Deposit / Top Up value of S$20
Deposit / Top Up value will expire after 30 days
Deposit / Top Up value is non-transferrable
Deposit / Top Up value can only be used for Lazada online purchases and cannot be withdrawn
