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WorksheetsHT 2.03
Total questions: 20
Worksheet time: 21mins
Why does a cruise ship need to calculate how long it takes to clean a cabin each day if all cabins must be cleaned by a certain time?
To keep track of attendance
To schedule staff vacations
To purchase sheets and towels
To maintain cleaning procedures
Which is a factor that the housekeeping department should consider when developing a work schedule for the next week?
Room rates
Yield statistics
Operating ratios
Occupancy forecasts
A restaurant manager is assigning employees to work at certain times throughout the week. What work activity is the restaurant manager performing?
Directing
Evaluating
Scheduling
Forecasting
If 250 hotel rooms need to be cleaned, and it takes 30 minutes to clean each room, how many labor hours should the hotel include in the housekeeping budget?
140
135
130
125
A tour company schedules Janna and Michael to work four-hour shifts on Friday, Saturday, and Sunday to help cover the busiest time on those days. Which type of schedule are Janna and Michael working?
Exempt
Cyclical
Part–time
Frictional
Thursday night, the Macon Hotel has 132 rooms occupied. What does the number of occupied rooms represent?
The room ratio
The house count
The total number of hotel rooms
The percentage of unavailable rooms
When is a beach resort more likely to increase its budget for labor hours?
After the holidays
During off season
During peak season
Before the night shift
If an airline requires one flight attendant per 40 passengers, and the airline sold 200 seats for a flight to Charleston, how many flight attendants will the airline need to schedule to cover the flight?
7
6
5
4
If a resort reservationist typically processes 10 bookings per hour, and the resort processes 160 reservations during the 8–hour afternoon shift, how many full-time employees will the resort need on hand to book reservations during the shift?
5
4
3
2
Wyndhams Restaurant has established a ratio of one server per 15 guests. If Wyndhams has 165 seats, how many servers should the restaurant schedule if it is fully booked for dinner?
13
11
10
8
Which is a primary reason why many hospitality businesses rotate their employees’ work schedules?
So the managers can delegate work activities
So the employees can get to know each other
So the business can lower its payroll expenses
So the business does not need to hire more managers
Which is an important factor to consider when establishing staffing and service ratios for a hotel?
Management style
Customer demand
Accounting methods
Facility building codes
If a housekeeping employee can clean 12 rooms in an eight–hour shift, and the hotel expects 108 departures, how many full-time employees will the hotel need to schedule for the day?
11
9
7
6
Jack works at a motel’s front desk from 7:00 a.m. to 3:00 p.m. five days a week. Which shift is Jack working?
Day
Swing
Night
Afternoon
If the average hourly rate of a maintenance employee is $15.75, and a resort estimates 220 labor hours daily to maintain the facility, what is the estimated labor expense for the maintenance staff for the day?
$3,685
$3,465
$3,325
$3,275
Which type of computer system do hotels use to determine their staffing needs?
Data mining system
Project mediation system
Property management system
Marketing information system
Why do many hospitality businesses establish schedules so that employees’ work shifts overlap by 15 minutes?
To maintain a positive attitude among employees
To provide employees with in-depth training
To ensure a smooth shift transition
To increase the payroll expenses
Why might a lodging facility be able to schedule fewer front-desk agents during its peak check out hours?
It has an automated check-out system.
It relies on unskilled labor to handle billing.
It has more rooms than nearby competitors.
It uses a split-shift schedule to cover its needs.
Which lodging facility is most likely to need higher staffing requirements?
A 50-unit economy motel
A large, full-service convention hotel
An upscale, 15-room bed and breakfast inn
A lakeside campground with several campsites
If one server can effectively serve 20 customers at one time, how many servers should a hotel restaurant schedule if it has 60 tables that each seat four people?
8
10
12
14
