The maximum limit to pay utility bills via JazzCash is

Ready cash is available for limited jazzcash customer

In case customer wanted to purchase Rs 100 load directly, guide the

customer to dial

For what time frame can we get account statements for withdrawals Via

JazCash APP

What is the annual fee for Mastercard Debit Card

What fee per transaction amount will be charged from the foodpanda

riders directly

We will not cater Minor Account MPIN complaint if customer has tried

only once

What is the minimum recharge amount on Jazz/Warid via JazzCash

How many free ATM cash withdrawal are available for freelancers

Minor account can use all Jazz cash services

Minor account will be blocked when the minor turns 20

If amount not received on CNIC(Agriculture subsidy) then guide customer

to

JazzCash virtual transaction limit is

We will not cater Minor Account MPIN complaint if customer has tried

only twice

In the new version of the JazzCash JazCash APP , the Payoneer Account

needs to be relinked with your JazzCash Account

We cant locate JazzCash Agents via JazCash APP

PAYONEER Account Registration functionality is available in JazzCash APP

and web as well

Ready Cash can be availed USSD as well

L3 verification with reference to Reserve Balance refers to

In case customer calls on helpline and confirms that bill has not been

paid, amount is in “Authorized” state in CPS,In such scenario complaint in efront and request customer to wait for 5 hours.

Incase customer compliants that he/she is unable to get 30 Rs Jazz load

via USSD & App,

In case of Jazz Cash Alacart DELIVERY DATE is not LAPSED what agent

needs to guide

How many minor accounts can be activated via Guardian

The maximum monthly limit to pay utility bill via jazzcash is aslo

applicable to employees

What are Standard Payoneer charges of per transaction will be JazCash

APPlicable while withdrawing money from Payoneer account.

How many free ATM cash withdrawal are available for Mastercard holder

in calendar month

What is Level of Verification for Utility Bill Payment information calls

What is the daily Debit limit for Minor account

In case customer calls at 4444 helpline to ask about AlaCart information

related service inquiry, agent will guide through system

While handling Minor account related complaints we will not consider

Voice Discrimination

PayPak Debit card on spot card delivery is available at all MMBL branches

1.5% (inl tax) fee per transaction amount will be charged from the

foodpanda riders directly

In case customer calls on helpline, and confirms that balance (OMO

LOAD) has not been posted, amount is in “Authorized” state in CPS, in

such scenario do not lock complaint in efront and request customer to

wait for 24 hours.

In case customer calls at 4444 helpline and request for address

change/address correction (Alacart )(Jazz Cash) will guide customer to

cancel the order

Can Minor change the MSISDN for minor account itself

Voice discriminatio! not nececcary for reserve balance related calls

Minor Biometric Verification is mandatory for minor account

Voice discrimination is not necessary for complaint generation; in case

customer wants to link Payoneer account with Jazz cash account, but customer is facing error on Payoneer webpage/JazzCash Application or

page loading issues.

In case customer wanted to send amount from Payoneer account to Jazz

cash, customer is having Payoneer account with balance available in it,

but not showing at the time of transfer, then agent will forward complaint

in Super Office

For Minors, How many account can be opened on 1 MSISDN

What is the TAT for compliant when customer is UNABLE TO CHANGE

MSISDN OF MINOR ACCOUNT

L1 verification with reference to Reserve Balance refers to

In case customer calls and ask about Agriculture Subsidy information,

amount posted on CNIC to the customer from Government received by

customer or not,

If customer has availed Rs 30 as advance, what is the minimum load

amount via JazzCash in this case

Customers will be charged a weekly fee on the availed ReadyCash amount

900

Customers will be charged a weekly fee on the availed ReadyCash amount

1500

PayPak Debit Card is accepted over _ Retailer Merchants

What is the level for verification for complaint generation; in case

customer wanted to send amount from Payoneer account to Jazz cash,

customer is having Payoneer account with balance available in it, but not

showing at the time of transfer

Minor account is dependent of the guardian's account

One customer can get only a single loan at a time of up to Rs 10,000

The maximum recharge amount via JazzCash is Rs 8000/day

We offer Free SMS alerts on every transaction of PayPak Debit card

We can pay Water Bills via JazCash APP as well

In case customer calls on helpline, and confirms that balance (OMO

LOAD) has not been posted, amount is in “Authorized” state in CPS, in

such scenario do not lock complaint in efront and request customer to

wait for 24 hours.

We can purchase Zong prepaid mobile bundles from JazzCash JazCash APP

as well

JazzCash Debit Cards cannot be used at International Merchants

The maximum yearlu limit to pay utility bill via jazzcash is Rs 50000

2.5% (inl tax) fee per transaction amount will be charged from the

foodpanda riders directly

Guardian's account will automatically be upgraded to an L1 account when

he performs biometric to register a minor account.

What is the daily Credit limit for Minor account

What is the annual fee for PayPak Debit Card

The issuance fee for Paypak Debit Card is Rs

What is the TAT for PRC generation via helpline

The issuance fee for Mastercard Debit Card is Rs

What is the maximum recharge amount via JazzCash

If customer asks Agriculture Subsidy helpline number, agent need to

guide the customer to di

What is the level for verification for complaint generation; in case

customer wanted to send amount from Payoneer account to Jazz cash,

customer is having Payoneer account with balance available in it, but not

showing at the time of transfer

In case customer callls at 4444 helpline and inquire about AlaCart JazCash

APP like How to track my order, we will guide

What is the Daily shopping limit for PayPak Debit Card

Customer can set desired transaction limits for JazzCash Mastercard debit

card by calling Helpline

Virtual card is only created from MMBL branches

Virtual card can only be used for payments within Pakistan

In case customer wanted to send amount from Payoneer account to Jazz

cash, customer is having Payoneer account with balance available in it,

but not showing at the time of transfer, then agent will forward complaint

in Efront

JazzCash Virtual Card can be used on ATM withdrawals and/or Point of

Sale (POS) purchases as well

Payoneer customers can upgrade to L2 account by visiting nearest

Mobilink Microfinance Bank

We can pay Water Bills via JazCash APP as well

We can pay only Gas Bills via JazCash APP

Guardian's account will automatically be upgraded to an L1 account when

he performs biometric to register a minor account.

We can purchase prepaid mobile bundles from JazzCash JazCash APP as

well

How many virtual cards can be created by a customer

PAYONEER Account Registration functionality is available in JazzCash

JazCash APP only

For Minors, How many account can be opened on 1 MSISDN

PRC stands for

Ready Cash can be availed via

For cases where customer call on helpline with a complaint that amount

is deducted twice while making utility bill payment via Jazzcash

What is the level for verification for complaint generation; in casecustomer wanted to send amount from Payoneer account to Jazz cash, customer is having Payoneer account with balance available in it, but not

showing at the time of transfer

Customers can avail ReadyCash service for a duration of

What is the TAT for compliant when customer is UNABLE TO CHANGE

MSISDN OF MINOR ACCOUNT

How many invitations can we send to people at the same time

JazzCash Virtual Card can be used on ATM withdrawals and/or Point of

Sale (POS) purchases as well

One customer can get only a single loan at a time of up to Rs: 100000

Jazzcash PayPak card does not support online transactions

We offer Free SMS alerts on every transaction of PayPak Debit Card

Payoneer customer can upgrade to L2 account by visiting Jazzcash APP

Customer cannot order the PayPak Debit Card from

What is the TAT for PRC generation via helpline