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WorksheetsRoc and Roll CJ 2 Verification
Total questions: 14
Worksheet time: 17mins
Which devices have a Universal Sku? Select all that apply.
Google Pixel 6 5G
Google Pixel 4
Apple iPhone SE (3rd Generation)
Apple iPhone 12 Pro Max
An eSim must be active to download eSim profile.
True
False
Which device(s) are eSim capable? Select all that apply.
OnePlus Nord N200 5G
Apple iPhone 13 Pro Max
Revvl 6 Pro 5G
Samsung Galaxy S22 Plus
What all will you need to assist with a sim activation on an existing line? Select all that apply.
BRP/Auth User verified on call
OTP verification
Sell a new device
EID/Sim Number
In which systems are we able to update/activate sim cards or eSim?
Samson
Grand Central
Outlook
Atlas
What does eSim stand for?
Elon Sim
Embedded Sim
Electronic Sim
Electric Sim
Whoa! What is CPR (in T-Mobile acronyms for orders)?
Cellular Provider Regulations
Cardiopulmonary resuscitation
Cabling Provider Rules
Customer Protection Review
How much does a sim card cost?
(a)
Kevin Smith is getting unwanted text messages about extending his car warranty sent to his phone. What doc will help you give Kevin next steps to report these unwanted messages? Select all that apply.
Spam, phishing, spoofing & unwanted calls
Fraud call scenarios
Spam SMS blocking
How much does a number change cost?
(a)
Mobile number changes are completed within ...
15-20 minutes
2-24 hours
2-4 hours
24 hours
Kevin Smith has called in because his phone stopped working recently. Upon account review, there was a sim swap around the time frame Kevin says this started. Through probing, we find out that he got a text about a sim being updated. Whoa, which doc is going to help us move forward?
Order and change a SIM card
Fraud call scenarios
Spam, phishing, spoofing & unwanted calls
An example of phishing is:
An email trying to entice me to buy new electronics.
Notification of coupon or sale.
An unwanted solicitation.
A message with an unusual link that is trying to get personal or log on information.
Kevin Smith calls in. "I've been scammed! There was a number that kept calling me and hanging up. I thought it must be important so I called it back. Now I see I got a HUGE BILL when I called it back." Which doc will help us help Kevin?
Third Party & T-Mobile branded carrier billed purchases
Spam, phishing, spoofing & unwanted calls
Dropped, garbled, & dead air calls
