WorksheetsLU1_SSO_TRACKING&REVIEW
Total questions: 25
Worksheet time: 13mins
The meaning of 'conversion' in terms of Sales is
converting strangers to leads
converting perspective customers into purchasers
converting sellers into purchasers
converting purchasers into sellers
Foreseeing the Sales of coming months is known as
Post-Sales expected
Foreseeing sales
Pre-Sales expected
Sales Forecasting
A type of sales where there is a established customer relationship is
Direct Sales
Multiple Sales
Cross Selling
Relationship Sales
What will be the result of a under promising and over-delivering sales strategy
Happy Customer
Customer Dissatisfaction
Full line Sales
Consumer Delivery
_____ is a sales technique where a seller invites a customer to purchase more expensive products, upgrades or add-ons to increase revenue.
Down Selling
Cross Selling
Upselling
Suggestive Selling
A sales _____ is an organized, visual way of tracking potential buyers as they progress through different stages in the purchasing process and buyer’s journey
Pipeline
Exception
Criteria
Lead
What should be a seller's approach if customer does not agree to buy a product in initial meeting?
Ensure the deal gets in the first meeting itself
Remove Expectations and move on
Follow Up
Restart the discussion after few months
What does cold call mean?
Contacting customer in cold weather
Contacting customer over phone
Calling customers randomly
Contacting strangers non-customers for new business
____ is monitoring and analyzing all the different parts of sales process to make them better.
Sales Negotiation
Sales Salutation
Sales Tracking
Sales Pitch
A _____ ensures that you understand your customers' expectations and sets the foundation that you need to accomplish.
Sales View
Sales Call Plan
Functioning Strategy
Sales Forecast
A customer has been approached for a Life Insurance product. He can be referred as ____
Lead
View
Prospect
Perspective
Customer has shown interest in purchasing a Life Insurance product. He can be referred as ____
View
Perspective
Lead
Prospect
If a customer is going abroad then he/she can be a lead for which of the following products?
DEMAT A/c
Fixed Deposit
Travel Insurance
Vehicle Loan
______ is the final stage of a Lead in the Sales Cycle
Lead Classification
Lead Generation
Lead establishment
Lead Closure
Which of the following is a benefit of achieving good sales numbers?
Customer Dissatisfaction
Easy Transactions
Rewards & Recognition
Job Dissatisfaction
Which of the following are the characteristics of a Good Sales Person
Good Listener, Confident, Rude, Waits for customer
Ask Questions, Confident, Follows up, Relentless
Talks over the customer, assumes everything, Timid, Friendly
Ask Questions, Friendly, Timid, Gives up easily
By Sales we mean _______
to provide a suitable solution by way of a product or service to the customer based on his/her requirement
to provide a suitable solution by way of a product or service to the customer based on our requirement
to provide a product to the customer based on target we have received
to convince the customer to buy a product irrespective of his/her requirement
You have been assigned a target to generate Personal Loan Leads. Below mentioned entities are there in your Branch Catchment. Which one will you focus on?
One of India's largest Fish Markets
A cricket training institute
Indian Rail Coach Factory
Sugar Mill
After a deal is closed, which step should be continued as per the sales cycle?
Connect
Qualify
Nurture
Create
Which of these characteristics helps a salesperson in active listening?
Ask direct questions and ask customers to answer in Yes or No
Ask Open-Ended Questions
Don't say anything in the whole meeting, just listen
Ask random questions
Preparing a layout for customer interaction before going for a call is known as
Pre-Sales Call Plan
Post-Sales Call Plan
Call Structure
Meeting Plan
A Prospect is also referred as
Qualifying Lead
Unstructured Lead
Structured Lead
Qualified Lead
Which is the first step in Sales Planning?
Evaluate the current situation
Defining the Objective
List Barriers to Success
Assess Strengths and assets
You are working towards achieving your Life Insurance target for the month. Head office has started a contest "Har Ghar IDBI" for new Savings A/c acquisition. What is this contest referred as?
Privilege Contest
Super Contest
Central Initiative
Topmost Initative
Whenever a Lead is Generated, it should be entered in _____ for generating Lead No. and further tracking.
Finacle
CRM
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