WorksheetsMO: Post Onboarding Quiz
Total questions: 10
Worksheet time: 5mins
True or false: an individual merchant can withdraw their funds to any family member’s bank account?
False
True
What does a merchant need to sign when they are approved for Cards Activation?
Perjanjian Kerja Sama
Chargeback Liability Letter
Terms and Condition Agreement
Payment Flow
Can Perseroan Perorangan use the director’s bank account for withdrawal?
Yes, Perseroan Perorangan can use director's bank account for withdrawal
No, Perseroan Perorangan needs to use company's bank account for withdrawal
Merchant’s Account Activation is rejected. When CS checked the MO notes, it says that the website is missing contact information. Can we tell the merchant that they need to add contact information?
No, we need to give a general response to avoid giving information to fraudster
Yes, we can tell them to add contact information to lessen the back and forth process between Merchant - CS - MO
Which Xendit's stakeholder is allowed to approve or deny merchant’s Business Type change from Entity to Individual?
Merchant Risk
Merchant Ops
Compliance
Government Relations
Can an individual use someone else’s bank account for withdrawal?
Yes, they can use all family member's bank account
Yes, but their spouse's bank account only
Yes, as long as they have stated it on the Perjanjian Kerja Sama
All answers are wrong
True or False: Merchant is asked for resubmission. The MO note states that the merchant's website is inaccessible. We can relay that information to the merchant.
False
True
Merchant is an entity that provides online courses and uses instagram as their main marketing tool. The instagram shows all details that are aligned with application, products, and complete pricing. Can they request for cards activation?
Yes, they can enable cards because the business social media is having complete requirements
No, merchants with business social media as their website can’t have their cards enabled
Can individual merchant request for cards activation? What's the requirement?
Request needs to come from AM/Sales Rep
Website needs to pass Cards Activation Checklist
Approval from MRisk
All answers are needed to enable cards for individual merchants
Which entity can use their director’s bank account for withdrawal?
PT
Yayasan
Perseroan Perorangan
CV
All entity needs to use company's bank account for withdrawal
