WorksheetsDay 18 Quizizz review (Withdrawal Issues, Risk Declines)
Total questions: 10
Worksheet time: 16mins
How much is the withdrawal limit for a card withdrawal on a daily basis?
$5,000.00 USD
$15,000.00 USD
$1,500.00 USD
$2,500.00 USD
"I tried to transfer the funds that I received to my card, however, it gave me an error message saying my transfer will be delayed for 24 hours. You guys charged me with a fee for this transfer. I want those fees back!"
"I see how important this withdrawal must have been. Since your transfer will be delayed, rest assured that there will be no fees assesed for your Instant Withdrawal."
"I see how important this withdrawal must have been. As part of our PayPal User Agreement I'm afraid that the fees will remain"
"I see how important this withdrawal must have been. I don't want you to have these kinds of problems, thus, rest assured that I will escalate this to my manager."
"I see how important this withdrawal must have been. Let me go ahead and cancel this withdrawal for you."
A Check withdrawal should arrive to the customer's confirmed address within (a) ?
Did PayPal's Risk Model block this withdrawal?
Yes
No
Maybe
What SOL you should use if the customer claims that they never received the check withdrawal?
(a)
A customer called in asking how long can their withdrawal becomes completed/transferred to their Chase Bank. On which part(s) of Spark/Compass would you check to answer this question accurately?
The maximum fee for Instant Transfer/Withdrawal is $ (a) .00 USD
The minimum fee for Standard Transfer/Withdrawal is $ (a) .00.
Is this an Instant or a Standard Transfer/Withdrawal?
Instant
Standard
Assuming today is August 13th. This customer called in saying that they still have not received their withdrawal to their debit card. What would you do?
Advise customer that this should typically post within 3-5 business days
Have the customer contact their card issuer/bank
File a pet ticket for withdrawal trace.
Advise customer that the funds should reflect to their bank/card within 30 minutes up to 24 hours.
