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WorksheetsBusiness Memos and Communication TEST
Total questions: 20
Worksheet time: 10mins
A form of workplace communication can
be
the use of emails.
the use of text messages
verbal.
All of them.
Good communication in the workplace:
decreases workers’ morale and leads
to lower job satisfaction.
increases workers’ morale and leads to
higher job satisfaction.
causes conflicts and
misunderstandings.
All of the above.
When communicating at work,
clarification by the listener can be
accomplished by
demanding information in writing.
summarizing what the speaker said
and/or by asking questions.
repeating everything the speaker has
said.
None of them
In order to make sure your message at
work is to the point and clear, you should first
think about what you want to say.
blurt out what comes to your mind.
write everything down and study it.
All of them.
A key component to effective
communication in the workplace is:
being loud.
talking a lot.
being an active listener.
All of the them.
In the workplace, you will most likely need to be able to
effectively communicate with your co-workers, vendors, and customers.
True
False
Good communication leads to conflicts, low morale,
frustration, misunderstandings, and productivity problems.
True
False
Communication is not a learned skill.
True
False
A common mistake people make when someone else is
talking they tend to only be thinking about what they want to say when it’s
their turn to talk again and are not listening.
True
False
The 4 standard standard headings of a Memo, in order, are
To, From, Date, and Time
To, From, Subject, and Time
To, From, Date, and Signature
To, From, Date and Subject
Which of the following is NOT included in the heading of a standard memorandum?
To
Date
Address
Subject
A memo is normally used for communicating policies, procedures, or related official business ____________________.
within an organization
outside an organization
between companies
between organizations
There should be ___ between headings on a memo
SS
DS
TS
QS
There should be ___ after the word memorandum on a standard memo
SS
DS
TS
QS
When using headings, name of the writer, receiver, date and subject should be ___
bold
indented
smaller
In a standard memo, all headings and the subject of the memo should be ___
bold
all caps
smaller
The side margins for a memo should be ____
1"
1.5"
2"
2.5"
The top margin for a memo should be ____
1"
1.5"
2"
2.5"
If an interaction or issue has upset you
at work, it is best to
respond immediately.
wait until you are in control of your
emotions before responding.
respond two weeks later by email only.
None of them.
One of the most common
communication barriers in the workplace:
is physical.
are the different languages that are
spoken.
are emotions.
None of the them.
