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CP Orientation Quiz

Total questions: 24

Worksheet time: 13mins

Name
Class
Date
1.

How far back does IHG's story go?

a)

1977

b)

1877

c)

1777

2.

The first hotel in IHG opened in which year?

a)

1947

b)

1948

c)

1946

3.

Which year was IHG created as a company?

a)

2003

b)

2006

c)

2013

4.

Select which brands are under Lifestyle & Luxury

a)

Regent

b)

Hualuxe

c)

Kimpton

d)

InterContinental

5.

Select which brands are under Premium Collection

a)

Avid

b)

Holiday Inn

c)

Voco

d)

Crowne Plaza

6.

Select which brands are under Essential Collections

a)

Holiday Inn Club Vacations

b)

Holiday Inn Express

c)

Holiday Inn

d)

Avid

7.

Select which brands are under Suites Collection

a)

Candlewood Suites

b)

Atwell Suites

c)

Even Hotels

d)

Holiday Inn Club Vacations

8.

In IHG we have a total of 19 Hotel brands

a)

True

b)

False

9.

Iberostar is the 18th hotel brand to join the IHG family in 2022

a)

True

b)

False

10.

Who is the CEO of IHG?

a)

Bill Kimpton

b)

Juan Trippe

c)

Keith Barr

11.

What is the name of IHG's loyalty programme?

a)

Holiday Inn Priority Club

b)

IHG® Rewards Club

c)

IHG One Rewards

12.

What is IHG's core purpose?

a)

True Hospitality for Me

b)

True Hospitality for You

c)

True Hospitality for Good

13.

Who is the Area GM of Bahrain & Oman?

a)

ANDREAS PFISTER

b)

PHILIPP ECONOMOU

c)

HAITHAM MATTAR

14.

What is the Crowne Plaza® brand promise?

a)

Making Business Travel Work

b)

Serving Business Travelers

c)

Making Travel Work

15.

What are the type of guests we have in Crowne Plaza®?

a)

Modern Busy Travelers 

b)

Modern Business Travelers 

c)

Modern Travelers 

16.

What is our service style in Crowne Plaza®?

a)

Dare to Control

b)

Dare to Contact

c)

Dare to Connect

17.

Complete this service behaviour: Dare to Make the _____ Move

a)

First

b)

Guest

c)

Last

18.

"Reading our guest's moods and needs whilst adapting our pace, tone and the actions we take".. falls under which service behaviour?

a)

ADAPT to the moment

b)

ENABLE quality downtime

c)

RELATE to business needs

19.

What is our service Signature at Crowne Plaza®?

a)

In Your Name

b)

In My Name

c)

In Our Name

20.

In which year was Holiday Inn Bahrain re-branded as Crowne Plaza?

a)

2002

b)

2003

c)

2004

21.

"Being caring, wanting to make a positive difference and building genuine connections with guests" falls under which True Hospitality Skill?

a)

True Responsiveness

b)

True Attitude

c)

True Confidence

22.

"Having the knowledge and skills to perform your role" falls under which True Hospitality Skill?

a)

True Confidence

b)

True Listening

c)

True Attitude

23.

"Focusing on what your guest is saying and picking up body language" Falls under which True Hospitality Skill?

a)

True Responsiveness

b)

True Attitude

c)

True Listening

24.

"Providing guests with what they need in a timely and caring manner" falls under which True Hospitality Skill?

a)

True Attitude

b)

True Responsiveness

c)

True Listening