Worksheetsquiz 1102 270
Total questions: 69
Worksheet time: 1hrs 9mins
Name
Class
Date
1.
A help desk technician runs the following script: Inventory.py. The technician receives the following error message:
How do you want to open this file?
Which of the following is the MOST likely reason this script is unable to run?
a)
A. Scripts are not permitted to run.
b)
B. The script was not built for Windows.
c)
C. The script requires administrator privileges.
d)
D. The runtime environment is not installed.
2.
A user is unable to use any internet-related functions on a smartphone when it is not connected to Wi-Fi. When the smartphone is connected to Wi-Fi, the user can browse the internet and send and receive email. The user is also able to send and receive text messages and phone calls when the smartphone is not connected to Wi- Fi. Which of the following is the MOST likely reason the user is unable to use the internet on the smartphone when it is not connected to Wi-Fi?
a)
A. The smartphone's line was not provisioned with a data plan
b)
B. The smartphone's SIM card has failed.
c)
C. The smartphone's Bluetooth radio is disabled
d)
D. The smartphone has too many applications open
3.
A technician connects an additional monitor to a PC using a USB port. The original HDMI monitor is mounted to the left of the new monitor. When moving the mouse to the right from the original monitor to the new monitor, the mouse stops at the end of the screen on the original monitor. Which of the following will allow the mouse to correctly move to the new monitor?
a)
A. Rearranging the monitor's position in display settings
b)
B. Swapping the cables for the monitors
c)
C. Using the Ctrl+Alt+=> to correct the display orientation
d)
D. Updating the display drivers for the video card
4.
A user received the following error upon visiting a banking website:
The security certificate presented by this website was issued for a different website's address.
A technician should instruct the user to:
a)
A. clear the browser cache and contact the bank.
b)
B. close out of the site and contact the bank.
c)
C. continue to the site and contact the bank
d)
D. update the browser and contact the bank.
5.
A technician is tasked with configuring a computer for a visually impaired user. Which of the following utilities should the technician use?
a)
A. Device Manager
b)
B. System
c)
C. Ease of Access Center
d)
D. Programs and Features
6.
A macOS user reports seeing a spinning round cursor on a program that appears to be frozen. Which of the following methods does the technician use to force the program to close in macOS?
a)
A. The technician presses the Ctrl+Alt+Del keys to open the Force Quit menu, selects the frozen application in the list, and clicks Force Quit
b)
B. The technician clicks on the frozen application and presses and holds the Esc key on the keyboard for 10 seconds which causes the application to force quit.
c)
C. The technician opens Finder, navigates to the Applications folder, locates the application that is frozen in the list, right-clicks on the application, and selects the Force Quit option.
d)
D. The technician opens the Apple icon menu, selects Force Quit, selects the frozen application in the list, and clicks Force Quit.
7.
Which of the following is a consequence of end-of life operating systems?
a)
A. Operating systems void the hardware warranty.
b)
B. Operating systems cease to function.
c)
C. Operating systems no longer receive updates.
d)
D. Operating systems are unable to migrate data to the new operating system.
8.
An administrator has submitted a change request for an upcoming server deployment. Which of the following must be completed before the change can be approved?
a)
A. Risk analysis
b)
B. Sandbox testing
c)
C. End user acceptance
d)
D. Lessons learned
9.
A user is attempting to browse the internet using Internet Explorer. When trying to load a familiar web page, the user is unexpectedly redirected to an unfamiliar website. Which of the following would MOST likely solve the issue?
a)
A. Updating the operating system
b)
B. Changing proxy settings
c)
C. Reinstalling the browser
d)
D. Enabling port forwarding
10.
A technician received a call stating that all files in a user's documents folder appear to be changed, and each of the files now has a .lock file extension. Which of the following actions is the FIRST step the technician should take?
a)
A. Run a live disk clone.
b)
B. Run a full antivirus scan.
c)
C. Use a batch file to rename the files.
d)
D. Disconnect the machine from the network.
11.
A technician receives a call from a user who is on vacation. The user provides the necessary credentials and asks the technician to log in to the user's account and read a critical email that the user has been expecting. The technician refuses because this is a violation of the:
a)
A. acceptable use policy.
b)
B. regulatory compliance requirements.
c)
C. non-disclosure agreement.
d)
D. incident response procedures.
12.
A technician is setting up a backup method on a workstation that only requires two sets of tapes to restore. Which of the following would BEST accomplish this task?
a)
A. Differential backup
b)
B. Off-site backup
c)
C. Incremental backup
d)
D. Full backup
13.
A field technician applied a Group Policy setting to all the workstations in the network. This setting forced the workstations to use a specific SNTP server. Users are unable to log in now. Which of the following is the MOST likely cause of this issue?
a)
A. The SNTP server is offline.
b)
B. A user changed the time zone on a local machine.
c)
C. The Group Policy setting has disrupted domain authentication on the system.
d)
D. The workstations and the authentication server have a system clock difference.
14.
A suite of security applications was installed a few days ago on a user's home computer. The user reports that the computer has been running slowly since the installation. The user notices the hard drive activity light is constantly solid. Which of the following should be checked FIRST?
a)
A. Services in Control Panel to check for overutilization
b)
B. Performance Monitor to check for resource utilization
c)
C. System File Checker to check for modified Windows files
d)
D. Event Viewer to identify errors
15.
Which of the following file extensions are commonly used to install applications on a macOS machine? (Choose three.)
a)
A. .mac
b)
B. .pkg
c)
C. .deb
d)
D. .dmg
e)
E. .app
16.
After returning from vacation, a user is unable to connect to the network at the corporate office. Windows allows the user to log in; however, no internal or external websites are accessible when running a browser. The user's expected network shares are unreachable, and all websites attempted return the message, Hmm, we can't reach this page. Which of the following is the MOST likely cause of this issue?
a)
A. The user's password expired while on vacation.
b)
B. The user clicked on a malicious email.
c)
C. The user connected to a captive portal while traveling.
d)
D. The user enabled airplane mode.
17.
A technician has been asked to set up a new wireless router with the best possible security. Which of the following should the technician implement?
a)
A. WPS
b)
B. TKIP
c)
C. WPA3
d)
D. WEP
18.
The findings from a security audit indicate the risk of data loss from lost or stolen laptops is high. The company wants to reduce this risk with minimal impact to users who want to use their laptops when not on the network. Which of the following would BEST reduce this risk for Windows laptop users?
a)
A. Requiring strong passwords
b)
B. Disabling cached credentials
c)
C. Requiring MFA to sign on
d)
D. Enabling BitLocker on all hard drives
19.
A desktop support technician is tasked with migrating several PCs from Windows 7 Pro to Windows 10 Pro. The technician must ensure files and user preferences are retained, must perform the operation locally, and should migrate one station at a time. Which of the following methods would be MOST efficient?
a)
A. Golden image
b)
B. Remote network install
c)
C. In-place upgrade
d)
D. Clean install
20.
A user has been unable to access a website and has submitted a help desk ticket. The website has been verified to be online. Which of the following troubleshooting steps will MOST likely resolve the issue?
a)
A. Deleting the browser history
b)
B. Clearing the cache
c)
C. Enabling private mode browsing
d)
D. Enabling ad blocking
21.
A user who is unable to connect to the network submits a help desk ticket. The assigned help desk technician inquires about whether any recent changes have been made. The user reports there is construction activity in the surrounding offices. The help desk technician proceeds to ping the user's desktop, which does not respond. Which of the following is the MOST likely cause of this issue?
a)
A. A duplicate IP address has been issued to the user's desktop.
b)
B. The HDD of the OS is failing.
c)
C. The network cable has become disconnected.
d)
D. Malware has infected the system.
22.
A technician is troubleshooting a lack of outgoing audio on a third-party Windows 10 VoIP application. The PC uses a USB microphone connected to a powered hub. The technician verifies the microphone works on the PC using Voice Recorder. Which of the following should the technician do to solve the issue?
a)
A. Remove the microphone from the USB hub and plug it directly into a USB port on the PC.
b)
B. Enable the microphone under Windows Privacy settings to allow desktop applications to access it.
c)
C. Delete the microphone from Device Manager and scan for new hardware.
d)
D. Replace the USB microphone with one that uses a traditional 3.5mm plug.
23.
A technician is setting up a new laptop for an employee who travels. Which of the following is the BEST security practice for this scenario?
a)
A. PIN-based login
b)
B. Quarterly password changes
c)
C. Hard drive encryption
d)
D. A physical laptop lock
24.
A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email. The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections. Which of the following should the technician do NEXT?
a)
A. Advise the user to run a complete system scan using the OS anti-malware application.
b)
B. Guide the user to reboot the machine into safe mode and verify whether the anomalous activities are still present.
c)
C. Have the user check for recently installed applications and outline those installed since the link in the email was clicked.
d)
D. Instruct the user to disconnect the Ethernet connection to the corporate network.
25.
A technician is installing a new business application on a user's desktop computer. The machine is running Windows 10 Enterprise 32-bit operating system. Which of the following files should the technician execute in order to complete the installation?
a)
A. Installer_x64.exe
b)
B. Installer_Files.zip
c)
C. Installer_32.msi
d)
D. Installer_x86.exe
e)
E. Installer_Win10Enterprise.dmg
26.
A Windows user reported that a pop-up indicated a security issue. During inspection, an antivirus system identified malware from a recent download, but it was unable to remove the malware. Which of the following actions would be BEST to remove the malware while also preserving the user's files?
a)
A. Run the virus scanner in an administrative mode.
b)
B. Reinstall the operating system.
c)
C. Reboot the system in safe mode and rescan.
d)
D. Manually delete the infected files.
27.
Which of the following is the MOST basic version of Windows that includes BitLocker?
a)
A. Home
b)
B. Pro
c)
C. Enterprise
d)
D. Pro for Workstations
28.
A user is having issues with document-processing software on a Windows workstation. Other users that log in to the same device do not have the same issue. Which of the following should a technician do to remediate the issue?
a)
A. Roll back the updates.
b)
B. Increase the page file.
c)
C. Update the drivers.
d)
D. Rebuild the profile.
29.
A user turns on a new laptop and attempts to log in to specialized software, but receives a message stating that the address is already in use. The user logs on to the old desktop and receives the same message. A technician checks the account and sees a comment that the user requires a specifically allocated address before connecting to the software. Which of the following should the technician do to MOST likely resolve the issue?
a)
A. Bridge the LAN connection between the laptop and the desktop.
b)
B. Set the laptop configuration to DHCP to prevent conflicts.
c)
C. Remove the static IP configuration from the desktop.
d)
D. Replace the network card in the laptop, as it may be defective.
30.
Which of the following is an example of MFA?
a)
A. Fingerprint scan and retina scan
b)
B. Password and PIN
c)
C. Username and password
d)
D. Smart card and password
31.
An analyst needs GUI access to server software running on a macOS server. Which of the following options provides the BEST way for the analyst to access the macOS server from the Windows workstation?
a)
A. RDP through RD Gateway
b)
B. Apple Remote Desktop
c)
C. SSH access with SSH keys
d)
D. VNC with username and password
32.
A systems administrator is tasked with configuring desktop systems to use a new proxy server that the organization has added to provide content filtering. Which of the following Windows utilities is the BEST choice for accessing the necessary configuration to complete this goal?
a)
A. Security and Maintenance
b)
B. Network and Sharing Center
c)
C. Windows Defender Firewall
d)
D. Internet Options
33.
A technician is troubleshooting a computer with a suspected short in the power supply. Which of the following is the FIRST step the technician should take?
a)
A. Put on an ESD strap.
b)
B. Disconnect the power before servicing the PC.
c)
C. Place the PC on a grounded work bench.
d)
D. Place components on an ESD mat.
34.
Which of the following command-line tools will delete a directory?
a)
A. md
b)
B. del
c)
C. dir
d)
D. rd
e)
E. cd
35.
A technician downloaded software from the Internet that required the technician to scroll through a text box and at the end of the text box, click a button labeled Accept. Which of the following agreements is MOST likely in use?
a)
A. DRM
b)
B. NDA
c)
C. EULA
d)
D. MOU
36.
A systems administrator needs to reset a user's password because the user forgot it. The systems administrator creates the new password and wants to further protect the user's account. Which of the following should the systems administrator do?
a)
A. Require the user to change the password at the next log-in
b)
B. Disallow the user from changing the password.
c)
C. Disable the account.
d)
D. Choose a password that never expires.
37.
A technician is setting up a conference room computer with a script that boots the application on log-in. Which of the following would the technician use to accomplish this task? (Choose two.)
a)
A. File Explorer
b)
B. Startup Folder
c)
C. System Information
d)
D. Programs and Features
e)
E. Task Scheduler
38.
A company is deploying mobile phones on a one-to-one basis, but the IT manager is concerned that users will root/jailbreak their phones. Which of the following technologies can be implemented to prevent this issue?
a)
A. Signed system images
b)
B. Antivirus
c)
C. SSO
d)
D. MDM
39.
Which of the following data is MOST likely to be regulated?
a)
A. Name in a phone book
b)
B. Name on a medical diagnosis
c)
C. Name on a job application
d)
D. Name on an employer's website
40.
While browsing a website, a staff member received a message that the website could not be trusted. Shortly afterward, several other colleagues reported the same issue across numerous other websites. Remote users who were not connected to corporate resources did not have any issues. Which of the following is MOST likely the cause of this issue?
a)
A. A bad antivirus signature update was installed.
b)
B. A router was misconfigured and was blocking traffic.
c)
C. An upstream internet service provider was flapping.
d)
D. The time or date was not in sync with the website.
41.
A homeowner recently moved and requires a new router for the new ISP to function correctly. The internet service has been installed and has been confirmed as functional. Which of the following is the FIRST step the homeowner should take after installation of all relevant cabling and hardware?
a)
A. Convert the PC from a DHCP assignment to a static IP address.
b)
B. Run a speed test to ensure the advertised speeds are met
c)
C. Test all network sharing and printing functionality the customer uses.
d)
D. Change the default passwords on new network devices.
42.
A police officer often leaves a workstation for several minutes at a time. Which of the following is the BEST way the officer can secure the workstation quickly when walking away?
a)
A. Use a key combination to lock the computer when leaving.
b)
B. Ensure no unauthorized personnel are in the area.
c)
C. Configure a screensaver to lock the computer automatically after approximately 30 minutes of inactivity.
d)
D. Turn off the monitor to prevent unauthorized visibility of information.
43.
An organization's Chief Financial Officer (CFO) is concerned about losing access to very sensitive, legacy, unmaintained PII on a workstation if a ransomware outbreak occurs. The CFO has a regulatory requirement to retain this data for many years. Which of the following backup methods would BEST meet the requirements?
a)
A. A daily, incremental backup that is saved to the corporate file server
b)
B. An additional, secondary hard drive in a mirrored RAID configuration
c)
C. A full backup of the data that is stored off site in cold storage
d)
D. Weekly, differential backups that are stored in a cloud-hosting provider
44.
A call center handles inquiries into billing issues for multiple medical facilities. A security analyst notices that call center agents often walk away from their workstations, leaving patient data visible for anyone to see. Which of the following should a network administrator do to BEST prevent data theft within the call center?
a)
A. Encrypt the workstation hard drives.
b)
B. Lock the workstations after five minutes of inactivity.
c)
C. Install privacy screens.
d)
D. Log off the users when their workstations are not in use.
45.
A technician just completed a Windows 10 installation on a PC that has a total of 16GB of RAM. The technician notices the Windows OS has only 4GB of RAM available for use. Which of the following explains why the OS can only access 4GB of RAM?
a)
A. The UEFI settings need to be changed.
b)
B. The RAM has compatibility issues with Windows 10.
c)
C. Some of the RAM is defective.
d)
D. The newly installed OS is x86.
46.
An Android user contacts the help desk because a company smartphone failed to complete a tethered OS update. A technician determines there are no error messages on the device. Which of the following should the technician do NEXT?
a)
A. Verify all third-party applications are disabled.
b)
B. Determine if the device has adequate storage available.
c)
C. Check if the battery is sufficiently charged.
d)
D. Confirm a strong internet connection is available using Wi-Fi or cellular data.
47.
A Microsoft Windows PC needs to be set up for a user at a large corporation. The user will need access to the corporate domain to access email and shared drives. Which of the following versions of Windows would a technician MOST likely deploy for the user?
a)
A. Windows Enterprise Edition
b)
B. Windows Professional Edition
c)
C. Windows Server Standard Edition
d)
D. Windows Home Edition
48.
A user rotates a cell phone horizontally to read emails, but the display remains vertical, even though the settings indicate autorotate is on. Which of the following will MOST likely resolve the issue?
a)
A. Recalibrating the magnetometer
b)
B. Recalibrating the compass
c)
C. Recalibrating the digitizer
d)
D. Recalibrating the accelerometer
49.
A wireless network is set up, but it is experiencing some interference from other nearby SSIDs. Which of the following can BEST resolve the interference?
a)
A. Changing channels
b)
B. Modifying the wireless security
c)
C. Disabling the SSID broadcast
d)
D. Changing the access point name
50.
An Android user reports that when attempting to open the company's proprietary mobile application, it immediately closes. The user states that the issue persists, even after rebooting the phone. The application contains critical information that cannot be lost. Which of the following steps should a systems administrator attempt FIRST?
a)
A. Uninstall and reinstall the application.
b)
B. Reset the phone to factory settings.
c)
C. Install an alternative application with similar functionality.
d)
D. Clear the application cache.
51.
Which of the following is the proper way for a technician to dispose of used printer consumables?
a)
A. Proceed with the custom manufacturer's procedure.
b)
B. Proceed with the disposal of consumables in standard trash receptacles.
c)
C. Empty any residual Ink or toner from consumables before disposing of them in a standard recycling bin.
d)
D. Proceed with the disposal of consumables in standard recycling bins.
52.
After a company installed a new SOHO router, customers were unable to access the company-hosted public website. Which of the following will MOST likely allow customers to access the website?
a)
A. Port forwarding
b)
B. Firmware updates
c)
C. IP filtering
d)
D. Content filtering
53.
A bank would like to enhance building security in order to prevent vehicles from driving into the building while also maintaining easy access for customers. Which of the following BEST addresses this need?
a)
A. Guards
b)
B. Bollards
c)
C. Motion sensors
d)
D. Access control vestibule
54.
A technician receives a call from a user who is unable to open Outlook. The user states that Outlook worked fine yesterday, but the computer may have restarted sometime overnight. Which of the following is the MOST likely reason Outlook has stopped functioning?
a)
A. Spam filter installation
b)
B. Invalid registry settings
c)
C. Malware infection
d)
D. Operating system update
55.
During a recent flight, an executive unexpectedly received several dog and cat pictures while trying to watch a movie via in-flight Wi-Fi on an iPhone. The executive has no records of any contacts sending pictures like these and has not seen these pictures before. To BEST resolve this issue, the executive should:
a)
A. set AirDrop so that transfers are only accepted from known contacts.
b)
B. completely disable all wireless systems during the flight.
c)
C. discontinue using iMessage and only use secure communication applications.
d)
D. only allow messages and calls from saved contacts.
56.
A technician is setting up a new laptop. The company's security policy states that users cannot install virtual machines. Which of the following should the technician implement to prevent users from enabling virtual technology on their laptops?
a)
A. UEFI password
b)
B. Secure boot
c)
C. Account lockout
d)
D. Restricted user permissions
57.
A change advisory board did not approve a requested change due to the lack of alternative actions if implementation failed. Which of the following should be updated before requesting approval again?
a)
A. Scope of change
b)
B. Risk level
c)
C. Rollback plan
d)
D. End user acceptance
58.
A user is experiencing frequent malware symptoms on a Windows workstation. The user has tried several times to roll back the state, but the malware persists. Which of the following would MOST likely resolve the issue?
a)
A. Quarantining system files
b)
B. Reimaging the workstation
c)
C. Encrypting the hard drive
d)
D. Disabling TLS 1.0 support
59.
A user reports that a PC seems to be running more slowly than usual. A technician checks system resources, but disk, CPU, and memory usage seem to be fine. The technician sees that GPU temperature is extremely high. Which of the following types of malware is MOST likely to blame?
a)
A. Spyware
b)
B. Cryptominer
c)
C. Ransomware
d)
D. Boot sector virus
60.
A desktop specialist needs to prepare a laptop running Windows 10 for a newly hired employee. Which of the following methods should the technician use to refresh the laptop?
a)
A. Internet-based upgrade
b)
B. Repair installation
c)
C. Clean install
d)
D. USB repair
e)
E. In-place upgrade
61.
A technician is asked to resize a partition on the internal storage drive of a computer running macOS. Which of the followings tools should the technician use to accomplish this task?
a)
A. Console
b)
B. Disk Utility
c)
C. Time Machine
d)
D. FileVault
62.
Which of the following is a proprietary Cisco AAA protocol?
a)
A. TKIP
b)
B. AES
c)
C. RADIUS.
d)
D. TACACS+
63.
A technician is setting up a desktop computer in a small office. The user will need to access files on a drive shared from another desktop on the network. Which of the following configurations should the technician employ to achieve this goal?
a)
A. Configure the network as private.
b)
B. Enable a proxy server.
c)
C. Grant the network administrator role to the user.
d)
D. Create a shortcut to public documents.
64.
A user reports that a workstation is operating sluggishly. Several other users operate on the same workstation and have reported that the workstation is operating normally. The systems administrator has validated that the workstation functions normally. Which of the following steps should the systems administrator most likely attempt NEXT?
a)
A. Increase the paging file size.
b)
B. Run the chkdsk command.
c)
C. Rebuild the users profile.
d)
D. Add more system memory.
e)
E. Defragment the hard drive.
65.
A user is unable to log in to the domain with a desktop PC, but a laptop PC is working properly on the same network. A technician logs in to the desktop PC with a local account but is unable to browse to the secure intranet site to get troubleshooting tools. Which of the following is the MOST likely cause of the issue?
a)
A. Time drift
b)
B. Dual in-line memory module failure
c)
C. Application crash
d)
D. Filesystem errors
66.
A department has the following technical requirements for a new application:
Quad Core processor 250GB of hard drive space 6GB of RAM
Touch screens
The company plans to upgrade from a 32-bit Windows OS to a 64-bit OS. Which of the following will the company be able to fully take advantage of after the upgrade?
a)
A. CPU
b)
B. Hard drive
c)
C. RAM
d)
D. Touch screen
67.
Which of the following Wi-Fi protocols is the MOST secure?
a)
A. WPA3
b)
B. WPA-AES
c)
C. WEP
d)
D. WPA-TKIP
68.
Which of the following provide the BEST way to secure physical access to a data center server room? (Choose two.)
a)
A. Biometric lock
b)
B. Badge reader
c)
C. USB token
d)
D. Video surveillance
e)
E. Locking rack
69.
An organization is centralizing support functions and requires the ability to support a remote user's desktop. Which of the following technologies will allow a technician to see the issue along with the user?
a)
A. RDP
b)
B. VNC
c)
C. SSH
d)
D. VPN
100 %
