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Consumer Behaviour

Total questions: 46

Worksheet time: 23mins

Name
Class
Date
1.

Any individual who purchases goods and services from the market for his/her end-use is called a..................

a)

Customer

b)

Purchaser

c)

Consumer

d)

All these

2.

------------ is nothing but willingness of consumers to purchase products and services as per their taste, need and of course pocket.

a)

Consumer behavior

b)

Consumer interest

c)

Consumer attitude

d)

Consumer perception

3.

------------- is a branch which deals with the various stages a consumer goes through before purchasing products or services for his end use.

a)

Consumer behavior

b)

Consumer interest

c)

Consumer attitude

d)

Consumer perception

4.

-------------- refers to how an individual perceives a particular message

a)

Consumer behavior

b)

Consumer interest

c)

Consumer attitude

d)

Consumer interpretation

5.

For which of the following products would the reference group influence be the strongest?

a)

A best-seller novel

b)

A pickup truck

c)

A loaf of bread

d)

A pair of jeans

6.

Primary reference groups include ________________.

a)

College students

b)

Office colleagues

c)

Family and close friends

d)

Sports groups

7.

Secondary reference groups include ________________.

a)

Family and close friends

b)

Sports groups

c)

Ethnic and religious groups

d)

Fraternal organizations and professional associations .

8.

The reason that higher prices may not affect consumer buying is _______________.

a)

Most consumers prefer brand names which have higher prices

b)

70% of the total population looks for quality services and is willing to pay higher prices

c)

Consumers believe that higher prices indicate higher quality or prestige

d)

Most consumers feel that the price is actually affordable

9.

__________ are factors that have been shown to affect consumer behavior.

a)

Brand name, quality, newness, and complexity

b)

Advertising, marketing, product, and price

c)

Outlets, strategies, concept, and brand name

d)

Quality, advertising, product positioning,

10.

For the marketing manager, social class offers some insights into consumer behavior and is potentially useful as a ___________________.

a)

Market research information

b)

Market segmentation variable

c)

Source of understanding competition’s strategy

d)

Source to predict future trends

11.

________________ is one of the most basic influences on an individual’s needs, wants, and behaviour.

a)

Brand

b)

Culture

c)

Product

d)

Price

12.

In terms of consumer behaviour; culture, social class, and reference group influences have been related to purchase and _______________.

a)

Economic situations

b)

Situational influences

c)

Consumption decisions

d)

Physiological influences

13.

Which of the following is the most valuable piece of information for determining the social class of your best friend's parents?

a)

The number of years schooling that they had

b)

Their ethnic backgrounds

c)

Their combined annual income

d)

Their occupations

14.

Different social classes tend to have different attitudinal configurations and _______ that influence the behaviour of individual members.

a)

Personalities

b)

Values

c)

Finances

d)

Decision makers

15.

In terms of consumption decisions, middle class consumers prefer to _________.

a)

Buy at a market that sells at a whole sale rates.

b)

Buy what is popular

c)

Buy only the brands which sell at affordable prices

d)

Analyze the market and select the best at the lowest prices

16.

_________________ refers to the buying behavior of final consumers.

a)

Consumer buyer behavior

b)

Target market buying

c)

Market segment buying

d)

Business buying behavior

17.

Understanding consumer buying behavior is not easy. The answers are often locked deep within the consumer’s head. The central question for marketers is:

a)

How much money is the consumer willing to spend?

b)

How much does the consumer need the product being offered for sale?

c)

How much does a discount or a coupon affect the purchase rate?

d)

How do consumers respond to various marketing efforts the company might use?

18.

______________ is the most basic cause of a person’s wants and behaviors.

a)

Culture

b)

Social class

c)

Personality

d)

Lifestyle

19.

 Even though buying roles in the family change constantly, the ___________ has traditionally been the main purchasing agent for the family. 

a)

Wife 

b)

husband 

c)

teenage children

d)

grandparent 

20.

A major reason for the changing traditional purchasing roles for families is that:

a)

The economic conditions are forcing more teens to work.

b)

More women than ever hold jobs outside the home

c)

Children are spending more time on the Web

d)

Men and women now shop together or “shop until you drop” for entertainment

21.

Any individual who purchases goods and services from the market for his/her end-use is called a..................

a)

Customer

b)

Purchaser

c)

Consumer

d)

All these

22.

------------ is nothing but willingness of consumers to purchase products and services as per their taste, need and of course pocket.

a)

Consumer behavior

b)

Consumer interest

c)

Consumer attitude

d)

Consumer perception

23.

------------- is a branch which deals with the various stages a consumer goes through before purchasing products or services for his end use.

a)

Consumer behavior

b)

Consumer interest

c)

Consumer attitude

d)

Consumer perception

24.

-------------- refers to how an individual perceives a particular message

a)

Consumer behavior

b)

Consumer interest

c)

Consumer attitude

d)

Consumer interpretation

25.

For which of the following products would the reference group influence be the strongest?

a)

A best-seller novel

b)

A pickup truck

c)

A loaf of bread

d)

A pair of jeans

26.

Primary reference groups include ________________.

a)

College students

b)

Office colleagues

c)

Family and close friends

d)

Sports groups

27.

Secondary reference groups include ________________.

a)

Family and close friends

b)

Sports groups

c)

Ethnic and religious groups

d)

Fraternal organizations and professional associations .

28.

The reason that higher prices may not affect consumer buying is _______________.

a)

Most consumers prefer brand names which have higher prices

b)

70% of the total population looks for quality services and is willing to pay higher prices

c)

Consumers believe that higher prices indicate higher quality or prestige

d)

Most consumers feel that the price is actually affordable

29.

__________ are factors that have been shown to affect consumer behavior.

a)

Brand name, quality, newness, and complexity

b)

Advertising, marketing, product, and price

c)

Outlets, strategies, concept, and brand name

d)

Quality, advertising, product positioning,

30.

For the marketing manager, social class offers some insights into consumer behavior and is potentially useful as a ___________________.

a)

Market research information

b)

Market segmentation variable

c)

Source of understanding competition’s strategy

d)

Source to predict future trends

31.

________________ is one of the most basic influences on an individual’s needs, wants, and behaviour.

a)

Brand

b)

Culture

c)

Product

d)

Price

32.

In terms of consumer behaviour; culture, social class, and reference group influences have been related to purchase and _______________.

a)

Economic situations

b)

Situational influences

c)

Consumption decisions

d)

Physiological influences

33.

Which of the following is the most valuable piece of information for determining the social class of your best friend's parents?

a)

The number of years schooling that they had

b)

Their ethnic backgrounds

c)

Their combined annual income

d)

Their occupations

34.

Different social classes tend to have different attitudinal configurations and _______ that influence the behaviour of individual members.

a)

Personalities

b)

Values

c)

Finances

d)

Decision makers

35.

In terms of consumption decisions, middle class consumers prefer to _________.

a)

Buy at a market that sells at a whole sale rates.

b)

Buy what is popular

c)

Buy only the brands which sell at affordable prices

d)

Analyze the market and select the best at the lowest prices

36.

_________________ refers to the buying behavior of final consumers.

a)

Consumer buyer behavior

b)

Target market buying

c)

Market segment buying

d)

Business buying behavior

37.

Understanding consumer buying behavior is not easy. The answers are often locked deep within the consumer’s head. The central question for marketers is:

a)

How much money is the consumer willing to spend?

b)

How much does the consumer need the product being offered for sale?

c)

How much does a discount or a coupon affect the purchase rate?

d)

How do consumers respond to various marketing efforts the company might use?

38.

______________ is the most basic cause of a person’s wants and behaviors.

a)

Culture

b)

Social class

c)

Personality

d)

Lifestyle

39.

 Even though buying roles in the family change constantly, the ___________ has traditionally been the main purchasing agent for the family. 

a)

Wife 

b)

husband 

c)

teenage children

d)

grandparent 

40.

A major reason for the changing traditional purchasing roles for families is that:

a)

The economic conditions are forcing more teens to work.

b)

More women than ever hold jobs outside the home

c)

Children are spending more time on the Web

d)

Men and women now shop together or “shop until you drop” for entertainment

41.

Consumer behaviour it is the study of the processes involved when individuals or groups select, purchase, use, or dispose of products, services, ideas, or experiences to satisfy needs and desires.

a)

TRUE

b)

FALSE

42.

There are three categories of consumer which is industrial consumer, individual consumer and group consumer.

a)

TRUE

b)

FALSE

43.

Individual consumer refer to consumers who are buying and disposing products for the purposes of business / running of their organization’s activities

a)

TRUE

b)

FALSE

44.

Industrial consumer refer to individual shoppers who search for, purchase and dispose of products and services for their own or entire households' consumption

a)

TRUE

b)

FALSE

45.

Product concept is consumers favor those products that provide them better quality, performance and innovative features

a)

TRUE

b)

FALSE

46.

Societal marketing concept is a concept stresses that the marketing strategy should deliver value to consumers in a way that enhances both the consumer’s and society’s well-being.

a)

TRUE

b)

FALSE