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PKT Supply_Week-2_September'22

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

If the captain refers another auto captain for Ahmedabad city how much referral bonus he will get? (Auto)

a)

Rs.1,500/- RB

b)

Rs.1,000/- RB

c)

Rs.500/- RB

d)

Rs.900/- RB

2.

If Hyderabad Auto captain completes 10 Rides in 5 Days how much RB & JB both the captains will get?

a)

Old Captain will get Rs.900/- as an RB & The new captain will get Rs.500/- as a JB

b)

Old Captain will get Rs.500/- as an RB & The new captain will get Rs.500/- as a JB

c)

Old Captain will get Rs.1000/- as an RB & The new captain will get Rs.1,500/- as a JB

d)

Old Captain will get Rs.500/- as an RB & The new captain will get Rs.1,500/- as a JB

3.

If the captain joins surat city as an auto captain in referral how much joining bonus he will get?

a)

Rs.900/- JB

b)

Rs.1,500/- JB

c)

Rs.500/- JB

d)

Rs.100/- JB

4.

Which city office is going close for the next 10 days?

a)

Pune

b)

Chennai

c)

Bangalore

d)

Noida

5.

In which city helmets are not available and Do not guide any captain to the city office for Helmet

a)

Chennai

b)

Pune

c)

Mumbai

d)

Hyderabad

6.

If the captain is saying he has mistakenly installed the app while booking & you have tried to convince but he is still not interested. What should you inform me?

a)

Inform if you are interested in future he can install Rapido captain app from google play store & close the call.

b)

If you are interested in future he can install Rapido captain app from google play store or you can refer any of your friend who is in need, & you can also install Rapido bike taxi app, which is for customer

c)

Inform you can also install Rapido bike taxi app, which is for customer & close the call.

d)

Tag the call as not interested & close the call.

7.

 

What is the cancellation charges for Jamshedpur auto captains?

a)

Rs 10 upto 1.5 Kms, Time : 5 mins

b)

Rs 10 upto 1.5 Kms, Time : 3 mins

c)

Rs 12 upto 1.5 Kms, Time : 3 mins

d)

Rs 12 upto 1.3 Kms, Time : 5 mins

8.

The captain said he will upload the document later call me back and disconnected the call What will the Disposition and Sub-Disposition

a)

Call Back - Asked to call back later

b)

Call Back - Call disconnection

c)

Call Back - He will upload the documents later

9.

If captain is talking in another language you are not comfortable, what do you need to follow?

a)

1. Probe if he is comfortable with any other language example: English, if yes continue.

2. If not we will transfer the call in through the skill transfer option.

3. Dispose of the call in skill transfer & mention the language in remarks.

b)

1. Probe if he is comfortable with any other language example: English, if yes continue.

2. If No, inform them that he will get a callback & Dispose of the call in skill transfer & mention the language in remarks.

c)

1. If not we will transfer the call in through the skill transfer option.

2. Dispose of the call in skill transfer & mention the language in remarks.

10.

If captain's documents are already activated with link & he lost his number what are the mandate actions?

a)

Authenticate the captain's details Check his details in Profile Dashboard (Activity/order details) Fake Rides in a Pattern // Group Fraud -(do not activate)

b)

Authenticate the captain's details check his details in Profile Dashboard (Activity/order details)Fake Rides in a Pattern // Group Fraud -(do not activate)Negative wallet balance greater than 150 rs. -(do not activate)

c)

Authenticate the captain's details check his details in Profile Dashboard (Activity/order details)Fake Rides in a Pattern // Group Fraud -(do not activate)Negative wallet balance greater than 100 rs. -(do not activate)

d)

Check his details in Profile Dashboard (Activity/order details) Fake Rides in a Pattern // Group Fraud -(do not activate) Negative wallet balance greater than 100 rs. -(do not activate)