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WorksheetsQA Unit 1 review
Total questions: 10
Worksheet time: 10mins
What does QMS stand for?
Quality Measurement status
Quality Measurement System
Quality Management System
Quality
Management Service
What does E2A stand for?
Empathy to Action
Empathy, Action, Assessment
Empathy, Advocacy, and Action
Empathy, Attentive, and action
What is NOT a section of the QMS process that QA owns?
root causes analysis
daily audits
data collection
standards and processes
What DoorDash Value do we want our Tx to be focused on?
Customer obsessed
one percent better everyday
one team one fight
Operate at the lowest level of detail
How does QA support our Customer Commitment to Empathy, Action, and Advocacy?
Feedback
Data Collection
Audits
team syncs
How many questions, do QA auditors use to measure the quality of the Customer experience?
6
12
16
8
In order for DoorDash’s empathy-driven Quality Management System (QMS) to be successful, continuous improvement requires a collaborative effort between whom?
Quality Assurance, Frontline Leadership (both internal & external), and our Internal Stakeholders/Process Owners
Quality Assurance, Frontline Leadership (both internal & external), and support Supervisors/leadership
Business process owner Leadership (both internal & external), and our Internal Stakeholders/Process Owners
Leadership (both internal & external), and our Stakeholders
what evaluates what a Teammates can control?
Root Cause Analysis
Audits
evaluation
Feedback
What determines what Teammates can’t control?
Root Cause Analysis
Audits
Feedback
Evaluation
What does An effective QMS require?
Audits
Collaboration
Data
Quality Measurements
