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CRM

Total questions: 13

Worksheet time: 20mins

Name
Class
Date
1.

This is a proprietary Relationship Mapping Algorithm that identifies actionable connections for new business opportunities. The researched information curated within this system can be used to verify, maintain, and illustrate the connections between companies.

(a)  

2.

This is used to view, create, edit and track records of new and exisiting connections.

(a)  

3.

This is needed when there are sub-contracted services and/or interfirm agreements between clients. It allows SYNC to bill the client entity that received the services instead of the company being invoiced.



(a)  

4.

When added, it enrolls a KPMG contact to receive specific communications?

(a)  

5.

When entered in CRM, it is used to identify the primary business of the establishment. What am I?

(a)  

6.

This is a relationship intelligence enabler that creates, builds, fosters, tracks & manages the firm’s professional relationships, leads & opportunities.

(a)  

7.

It offers employee information and it creates economic opportunity for every member of the global workforce.

(a)  

8.

What information is needed to adding a new entity in CRM?

a)

Entity Name

b)

Entity Address

c)

Industry

d)

Contact Details

e)

All of the Above

9.

How many research tools are available for use?

a)

3

b)

6

c)

7

d)

5

10.

is used to access all things CRM.

4 lines
11.

Choose whats needed when updating a contact in CRM

a)

Address

Valid From

Job Title

Mobile

Emails

b)

Address

Mobile

Job Title

c)

Job Title

Valid From

Fax

Mobile

Email Address

d)

Mobile

Job Title

Board

Address

12.

How many line of business options are available in CRM?

a)

9

b)

7

c)

6

d)

2

13.

This platform allows companies to improve their business-to-business enterprises with a 360-degree view into their customer intelligence.

It makes it easier to identify connection which allows for more selling opportunities, win more new business, and grow existing customer accounts.

(a)