WorksheetsQuizizz #1
Total questions: 60
Worksheet time: 1hrs 16mins
Name
Class
Date
1.
As part of the launch of Salesforce for the organization, the VP of Corporate Communications of Orbitflux Solutions has given the administrator the company branding guide and files to incorporate into the user interface. What should the administrator do to accommodate this request?
Choose 1 answer.
a)
Themes and colors can not be changed in Lightning Experience
b)
An administrator can upload a new logo but the color can only be in Salesforce Lightning Blue
c)
A request must be sent to Salesforce to have custom logos and colors changed for the organization
d)
An administrator can go to Themes and Branding in the User Interface settings to create a new theme
2.
A report is a list of records that meet the criteria you define. It's displayed in Salesforce in rows and columns, and can be filtered, grouped, or displayed in a graphical chart.
a)
TRUE
b)
FALSE
3.
How many custom summary formula fields can a report include?
a)
3
b)
5
c)
10
d)
15
4.
Which of the following are correct regarding fiscal year settings?
Choose 3 answers.
a)
Once defined, a custom fiscal year cannot be modified
b)
Custom Fiscal Years impact forecast, reports and quotas
c)
Once enabled, custom fiscal years can no longer be disable
d)
When the fiscal year start month is changed, quota and adjustment information is purged
e)
If the year is set in accordance with the gregorian calendar, it is recomended that custom fiscal years be utilized
5.
CoolRay Inc. has a division that makes eye protection equipment for winter sports. Another division also exists that specializes in fashion eyewear, and the Role assigned to users in this division is different from the other. In addition, a Lightning app has been created for each division to manage the eyewear products which are publicly visible in the org. What customization options below can be performed to help users distinguish the different apps and allow them to easily access products that belong to their division?
Choose 2 answers.
a)
Set different brand images and colors for the two Lightning apps accordingly.
b)
Create sharing rules to prevent users from viewing products from another division.
c)
Customize the Lightning apps to be accessible based on the Role of the user.
d)
Use pinned list views for the two types of products managed by the different divisions.
6.
Which of the following settings can be configured from the 'Company Settings' section in Setup?
Choose 3 answers.
a)
A Company Login hours
b)
Allowed IP Ranges
c)
Fiscal Years Settings
d)
Business Hours
e)
Company Information
7.
The Salesforce Administrator of Cosmic Solutions has created a new Lightning app so that recently recruited sales reps can manage records such as accounts, opportunities, and orders. This custom app should appear first in their App Launcher by default. In addition, the existing Sales app should not be visible in the App Launcher. What should the Salesforce Administrator do to meet these two requirements?
Choose 1 answer.
a)
Click the 'App Launcher' icon to configure the default order of apps and hide the existing Sales app in the App Launcher.
b)
Navigate to the 'App Menu' page in Setup to change the default order of apps and hide the existing Sales app in the App Launcher.
c)
Navigate to the 'App Launcher' page in Setup to change the default order of apps and hide the existing Sales app in the App Launcher.
d)
Navigate to the 'App Manager' page in Setup to change the default order of apps and hide the existing Sales app in the App Launcher.
8.
A user has asked whether it is possible to manually edit multiple records on a single page and save the changes at the same time. Which features could a Salesforce Administrator use to enable this in Lightning Experience?
Choose 2 answers.
a)
Enable enhanced lists
b)
Enable quick edit
c)
Give the user the 'Mass Edits from Lists' permission
d)
Enable inline editing
9.
Users have asked for the Parent Account field to be displayed in the Account Lookup dialog. How can this be enabled?
Choose 1 answer.
a)
The fields in the Account Lookup dialog are fixed and cannot be changed
b)
Modify the Account Search Results layout to include Parent Accounts
c)
Modify the Account Lookup Dialog layout to include Parent Accounts
d)
Users can modify the fields themselves using the 'My Columns' link in the lookup dialog
10.
ABC Company is expecting to have a very large volume of contract records with attachments. What should an administrator advise regarding storage requirements?
Choose 1 answer.
a)
Only file storage will be used when storing contracts with attachments
b)
Only data storage will be used when storing contracts with attachments
c)
Both data and file storage will be used when storing contract records with attachments
d)
Salesforce does not place limits on either file or data storage
11.
A Salesforce user of Cosmic Service Solutions has complained to the Salesforce Administrator of the company that she can no longer view some of the tabs she used to have in the navigation bar. If the user uses Lightning Experience only, which of the following could cause this issue?
Choose 2 answers.
a)
The user has used the App Launcher to switch to a different app.
b)
The user has customized the navigation bar of the app.
c)
The 'auto-hide' feature is turned on for rarely used tabs.
d)
The administrator has removed access to the tab at the user level.
12.
A sales user has created a list view to display accounts of premium customers in Lightning Experience. He would like to share this list with a public group of co-workers. What should a Salesforce Administrator recommend to allow the co-workers to see the accounts as quickly as possible?
Choose 1 answer.
a)
Share the list view with the public group of co-workers from List View Controls.
b)
Use the sharing button to share the list view with the co-workers.
c)
Create a report that shows the accounts and share it with the co-workers.
d)
Export the list view to a .csv file and share it with the co-workers.
13.
Acme Corporation is making the switch to Lightning Experience. The administrator is tasked with creating different pages to fulfill business requirements. What pages are available to create with the Lightning App Builder?
Choose 3 answers.
a)
App Page
b)
Home Page
c)
List Page
d)
Record Page
14.
Reports & Dashboards are stored in a folder. Folders can be public, hidden, or shared, and can be set to read-only or read/write. You control who has access to the contents of the folder based on roles, permissions, public groups, and license types. In Dashboards you also need access to underlying reports.
a)
TRUE
b)
FALSE
15.
Each navigation bar of various apps inside a Salesforce org contains items in a particular order to ensure productivity. How can the Salesforce Administrator ensure that the users cannot change this?
Choose 2 answers.
a)
Profile Settings
b)
App Settings
c)
User Interface Settings
d)
Permission Set
16.
If an organization is using multi-currency and does not want the converted amount to change on closed opportunities when exchange rates are updated, which feature can be used?
Choose 1 answer.
a)
Lock Exchange Rates
b)
Opportunity Locking
c)
Advance Currency Management
d)
Exchange Rate Management
e)
Custom Fiscal Year
17.
Global Container's Sales Team has noticed that when exchange rates are updated, opportunity amounts recorded in additional currencies change. How can a Salesforce Administrator avoid having opportunity amounts on closed opportunities change when exchange rates are updated?
Choose 1 answer.
a)
Enable 'Advanced Currency Management' and set dated exchange rates
b)
Lock the amount on the opportunity record
c)
Opportunity amounts will always display with the latest exchange rate
d)
Update the exchange rate on a monthly basis
18.
At United Technologies, the inbound and outbound sales teams use the same Sales app. The inbound sales team uses certain tabs that the outbound sales team don't need. What configuration can be done to ensure that each team can see only the tabs they need on the navigation bar?
Choose 1 answer.
a)
Assign different home page layouts to each profile
b)
Create two custom apps with different tabs and apply one each to the two different profiles
c)
A custom app has to be developed for a personalized navigation bar
d)
Create two custom apps with different tabs and assign one or the other to each user
19.
Cosmic Marketing Solutions is a marketing firm that uses a custom object called 'Digital Marketing Contract' to store customers' contracts related to services like search engine optimization, newsletter campaigns, online promotion, etc. A custom profile called 'Marketing Team' has been created in Salesforce for users in the marketing team. The custom profile allows these users to view, edit, and create digital marketing contracts in Salesforce. However, only two senior marketing users should be able to delete the contracts. What should the company's Salesforce Administrator do to meet this requirement efficiently?
Choose 1 answer.
a)
Create a new custom profile by cloning a standard profile, and assign it to the two senior users.
b)
Create a new custom profile by cloning the 'Marketing Team' profile, and assign it to the two senior users.
c)
Assign one of the standard profiles to the two senior users.
d)
Assign the 'Marketing Team' profile to the two senior users, and create a permission set to grant the 'Delete' permission.
20.
Worldwide Containers uses Lightning Experience. The company has a Sales & Marketing email template folder, which only contains the Sales subfolder and Marketing subfolder. Each of these subfolders stores email templates that were created by the Marketing Manager. If the Marketing department hires a new intern that needs to modify all the email templates in both subfolders, what's the most efficient action that the Salesforce Administrator can take to share these templates with the intern?
Choose 1 answer.
a)
Grant Edit access to each email template in the Sales and Marketing subfolders
b)
Grant Edit access to the Sales and Marketing email template subfolders
c)
Grant Manage access to the Sales & Marketing email template folder
d)
Grant Edit access to the Sales & Marketing email template folder
21.
The Salesforce Administrator has been asked by the CTO to list the types of record-level sharing available in Salesforce. Which of the following is related to record-level sharing?
Choose 3 answers.
a)
Organization-Wide Defaults
b)
Sharing Rules
c)
Profiles
d)
Roles
e)
Permission Sets
22.
Sia is helping Jobelle with the opportunity records of a particular account. Sia needs to view and update the details of the account record, the opportunity records it's related to, and the account contacts. The sharing setting on accounts and opportunities is set to private. How should the Salesforce Administrator meet this requirement?
Choose 1 answer.
a)
Ask Jobelle to add Sia to the opportunity team
b)
Create a sharing rule to give access to Sia
c)
Add Sia to the role hierarchy above Jobelle to give her visibility
d)
Ask Jobelle to add Sia to the account team
23.
The Salesforce Administrator needs to set up organization-wide default settings for all the standard and custom objects. Which of the following is true regarding organization-wide default settings?
Choose 1 answer.
a)
Controlled by Parent' setting is only available for custom objects
b)
Public Read/Write/Transfer' setting is only available for Cases and Leads
c)
Private' setting is only available for custom objects
d)
Public Read Only' is only available for standard objects
24.
The Salesforce Administrator of Cosmic Service Solutions has set the organization-wide default sharing setting of the Account object to 'Private'. The company uses Enterprise Territory Management and has an active territory model with the following territories: Canada, Northeast, Southwest, and California. Account records owned by users who are assigned to the California territory need to be shared with all the users in the Northeast territory. They should have 'Read' access to the account records. What solution should be used to accomplish this?
Choose 1 answer.
a)
A permission set should be created to grant record access to users in the Northeast territory.
b)
The default access level of account records should be set in the 'California' territory.
c)
A sharing rule based on criteria should be created to share the account records.
d)
A sharing rule based on record ownership should be created to share the account records.
25.
The 'Description' field on the Account object should be read-only for users that are assigned to specific profiles. How can this be achieved?
Choose 2 answers.
a)
Create and assign a permission set to the users' profiles
b)
Modify the page layout assigned to the profiles of the users
c)
Set field-level security for the users' profiles
d)
Assign the users to the minimum access profile
26.
The ABC Corporation's Sales Director wants to ensure that before an opportunity record is closed, the opportunity close reason field must be populated. How can this be accomplished?
Choose 1 answer.
a)
Make opportunity close reason a required field
b)
Create a dependent field based on the opportunity stage
c)
Create a validation rule that references the opportunity stage and close reason
d)
Make opportunity close reason required on the page layout
27.
In an org with a large number of custom objects and custom fields, the Salesforce Administrator notices that there are many duplicate picklists. Which feature can help to eliminate duplicating sets of picklist values across fields and objects?
Choose 1 answer.
a)
Common Picklists
b)
Global Value Sets
c)
Reusable Picklists
d)
Master Picklists
28.
Global Insurance has recently switched to Lightning Experience. The sales manager would like the sales representatives to be trained on how the Sales Path functionality works before they start using it. What can be done to ensure that it does not display on the opportunity record page until sales representatives have been trained to utilize it?
Choose 3 answers.
a)
Record pages cannot be modified in Lightning Experience
b)
Modify the existing Opportunity record page and remove the Sales Path component
c)
Set the visibility setting of the component to hidden until the filter criteria are met
d)
Create a new Opportunity record page with the component but do not activate it yet
e)
Remove the component from the Opportunity page layout temporarily
29.
After consulting with the HR manager, the administrator needs to add several custom fields to the Employee object. What are the basic steps when adding a new custom field?
Choose 1 answer.
a)
Choose field type, enter field details, set field level security, select page layouts
b)
Choose field label, select field type, select field level security, select record types
c)
Choose field type, enter field details, set sharing rules, select field level security
d)
Choose field label, select field type, set sharing rules, select page layouts
30.
After switching to Lightning Experience, the sales manager wants the Salesforce administrator to customize the Opportunity page. What actions can be performed to customize a record page in the Lightning App Builder?
Choose 3 answers.
a)
Components can be reordered
b)
Any component can be resized
c)
Components can be added
d)
Components can be removed
e)
Components can be created
31.
An administrator has been given a list of requirements that will involve the creation of several custom fields. What is true regarding custom fields?
Choose 2 answers.
a)
Field-level security does not apply to custom fields
b)
The field type of a custom field can be changed after it has been created
c)
Custom fields cannot be deleted once created
d)
Custom fields can be created on standard or custom objects
32.
A Salesforce Administrator is tasked with ensuring better data quality in the org and is considering implementing universally required fields. What is true regarding universally required fields?
Choose 3 answers.
a)
Existing records are required to be updated and have a value in the universally required field
b)
Field-level security overrides required fields
c)
Required fields can be applied to text, number, and picklist fields
d)
The field cannot be hidden
e)
The field is automatically added to all page layouts
33.
Users have complained that the columns in the 'Recently Viewed' list view of a new custom object called 'Item' do not match the columns in the 'All Items' list view that was created by the Salesforce Administrator. What can the Salesforce Administrator do so that the columns in the 'Recently Viewed' list view matches those found in the 'All Items' list view?
Choose 1 answer.
a)
Modify the search layout of the object
b)
Modify the recent view layout of the org
c)
Modify the page layout of the object
d)
Modify the list view layout of the object
34.
A manager wants to view the total expected revenue for all open opportunities related to an account on the account page layout. Which of the following can be used to display this information?
Choose 1 answer.
a)
Roll-Up Summary Field
b)
Fomula Field
c)
Lookup Field
d)
Custom Filed with Trigger
35.
Which of the following can be added to a custom page layout?
Choose 1 answer.
a)
Custom Fields
b)
List Views
c)
Validation Rule
d)
Workflow Rules
36.
John Foster is a Salesforce Administrator at Global Support Inc. The support team reported to him an issue that every time they open a case from an account, they need to fill all the account-related field information such as Account Owner, Owner Email, and Account Address manually. What should John do to automate this process?
Choose 1 answer.
a)
Create a validation rule to copy the required Account fields
b)
Create a workflow rule to copy the required Account fields
c)
Create formula fields to retrieve the required Account information
d)
Create a Case assignment rule to copy the required Account fields
37.
Cosmic Solutions would like to make different information visible to employees in different divisions. How can record types be used for this requirement?
Choose 3 answers.
a)
Different records can be displayed using custom criteria for different record types
b)
Different page layouts can be displayed for different record types
c)
Different picklist values can be displayed for different record types
d)
Different apps can be displayed for different record types
e)
Different Lightning record pages can be displayed for different record types
38.
A Salesforce Administrator thought it would be a good idea to set up a business process for a new custom object called 'Purchase Order'. Which of the following are valid considerations regarding business processes provided by Salesforce in Salesforce Classic and Lightning Experience?
Choose 1 answer.
a)
Business processes are available for the Lead object only
b)
Business processes are available only for standard objects such as Lead, Solution, Opportunity, and Case
c)
Business processes are available for all standard and custom objects
d)
Business processes can be assigned to custom objects by making a request to Salesforce support
39.
There is a requirement to link an Opportunity record type to a process. Which process should the Salesforce Administrator attach this to in order to meet this requirement?
Choose 1 answer.
a)
Support Process
b)
Sales Process
c)
Solution Process
d)
Lead Process
40.
The Service Manager gives a requirement to the administrator to track the user and date/time when the status of a case record is changed. How can the administrator accomplish this?
Choose 1 answer.
a)
Enable Field History Tracking on the case status field and add the History related list to the case page layout
b)
Enable Field Value Recording on the case object
c)
Enable Field Value Tracking on the case status field and enable user tracking
d)
Create a workflow field update that is triggered when the case status field is updated
41.
Which of the following are features of the Opportunity workspace?
Choose 3 answers.
a)
View the Sales Path for the Opportunity
b)
Update the Opportunity Amount and Close Date
c)
Create a unique set of sales stages for each opportunity
d)
Use the 'Activity History' related list in the Activity Timeline view
e)
Send an email related to the Opportunity
42.
Which Sales Cloud feature allows Sales Reps to view a visual summary of their opportunities by Sales Stage?
Choose 1 answer.
a)
Sales path
b)
Opportunity Workspace
c)
Opportunity Manager
d)
Opportunity Kanban
43.
Jim is an administrator for Carly Automotive, a distributor of automotive spare parts. They have just launched a new line of truck parts. The sales process for these parts will be different from the process used for existing products. Managers also need to be able to view information related to the new opportunities on reports. What should Jim do to configure the opportunity object for this new product line?
Choose 1 answer.
a)
Create a new sales process and record type for truck parts
b)
Create a new picklist field for truck statuses
c)
Create a new record type on the opportunity object for truck parts
d)
Add the new truck part statuses to the existing sales process
44.
What is true regarding the News feature?
Choose 2 answers.
a)
News provides news articles about customers, partners, competitors, and industries.
b)
News articles are displayed in the Insights component.
c)
News cannot be disabled once it is enabled.
d)
News can be displayed on accounts, contacts, leads, opportunities, and the Home page.
45.
Which are true regarding how Salesforce supports the sales process?
Choose 3 answers.
a)
Salesforce features include leads, campaigns, products, price books, opportunities, and quotes
b)
Salesforce supports selling different products or services with different processes
c)
Team Selling can be used to attribute a percentage of success to influential campaigns
d)
Only contacts from the account related to the opportunity can be linked using contact roles
e)
Opportunity Teams can be used to allow a group of people working on a deal to be associated with an opportunity
46.
Which of the following are steps related to setting up Web-to-Lead?
Choose 3 answers.
a)
Create a Web-to-Lead RecordType
b)
Create an auto-response Rule
c)
Create a new Custom object
d)
Map Lead Fields
e)
Create an assignment Rule
47.
You would like all leads created via Web-to-Lead to be handled by the Contact Center Team. What can you set up to accomplish this?
Choose 1 answer.
a)
Lead Assignment Rule
b)
Workflow Rule
c)
Auto Response Rule
d)
Business Process Rule
48.
What is the purpose of Web-to-Lead auto-response rules?
Choose 1 answer.
a)
Allow the lead to determine if they want an email confirmation of their product interest
b)
Allow different auto-response emails to be sent based on lead attributes
c)
Ensure that an email is sent to every lead captured from a campaign
d)
Ensure that an email is sent to every lead created
49.
Which of the following cannot be created when a Lead is converted?
Choose 1 answer.
a)
Case
b)
Opportunity
c)
Account
d)
Contact
50.
Which of the following are true about configuring Web-to-Case?
a)
Only Standard case object fields can be captured on the webform
b)
A maximum number of cases that can be created daily must be set
c)
A default case owner must be selected
d)
A default response template may be selected
e)
HTML code must be generated and can be added to multiple websites
51.
Which of the following can a case queue be used for?
Choose 1 answer.
a)
Manage distribution of custom object records
b)
Manage distribution of leads
c)
Manage distribution of service contracts
d)
Manage your support workload
52.
What is true regarding queues?
Choose 3 answers.
a)
Records can be placed in a queue manually or via an assignment rule
b)
Custom objects can be assigned to a queue
c)
Records are removed from queues if not assigned within 30 days
d)
Any user can accept records from the queue
e)
A list view is automatically created when a queue is created for Cases, Leads, or custom objects
53.
SystemSilo Inc. wants to make sure that cases which require installation are assigned to level 3 support reps. Additionally, they also requested that a notification be sent to the manager every time a platinum priority case is unresolved 3 hours after being opened. What can a Salesforce Administrator do to fulfill these requirements?
Choose 2 answers.
a)
Set up a workflow rule that changes the ownership of unresolved platinum priority cases to managers if the case is unresolved 3 hours after being created
b)
Include an action to an escalation rule that changes the case priority field to platinum if an installation case is unresolved 3 hours after being created
c)
Set up a case assignment rule that includes automatically assigning installation cases to a level 3 support rep
d)
Add an action to an escalation rule that sends a notification to the manager about unresolved platinum priority cases 3 hours after case creation
54.
The management at Cosmic Fix would like to make the case routing process more efficient in Service Cloud. Specifically, they are concerned that some support agents are receiving too many cases while others are not working on more than a few cases per week. Which feature would you recommend to make case routing more efficient?
Choose 1 answer.
a)
Service Console
b)
Case Assignment Rules
c)
Omni-Channel
d)
Case Queues
55.
A support manager at Cosmic Freight Tools would like to be informed when a support agent working under her fails to resolve a low priority case within 48 hours. She would also like to automatically assign the case to a different support agent who reports to her. Which Service Cloud solution can be utilized for this requirement?
Choose 1 answer.
a)
Create a case assignment rule that assigns the case to another support agent and sends an email to the manager automatically
b)
Create a workflow rule to assign the case to another support agent and automatically send an email to the manager
c)
Create an auto-response rule that automatically sends an email to the manager, and create a workflow rule to assign the case to another support agent
d)
Create an escalation rule that assigns the case to another user and automatically sends an email notification to the manager
56.
Ethan Hunt is a Salesforce Administrator. During a meeting with the support team, he received a request to delete a number of cases. What would he have communicated regarding the impact of deleting cases?
Choose 1 answer.
a)
Cases can never be deleted
b)
All related events, tasks, case comments, attachments, associated solutions, contacts, and accounts are deleted.
c)
All related events, tasks, case comments, and attachments are deleted.
d)
All related events, tasks, case comments, attachments, and associated solutions are deleted
57.
United Technologies is rolling out a large new initiative and management needs to know how many users can be added to a group task in Lightning Experience. How many users should the administrator state?
Choose 1 answer.
a)
100
b)
25
c)
10
d)
200
58.
What is true regarding creating tasks in bulk in Lightning Experience?
Choose 2 answers.
a)
When a task is created it can be assigned to multiple users but not groups
b)
When a task is created it can be assigned to multiple users and groups
c)
If a task is assigned to multiple users, a copy of the task is created for each user
d)
If a task is assigned to multiple users, only one task is created
59.
The Sales Director of Cosmic Solutions would like to increase the productivity of sales representatives by synchronizing items between Salesforce and Outlook. Which data can be synchronized using Lightning Sync with Salesforce Outlook Integration?
Choose 2 answers.
a)
Contacts
b)
Opportunities
c)
Accounts
d)
Events
60.
Cosmic Innovation has recently migrated to Lightning Experience, and the Salesforce Administrator has enabled 'Einstein Activity Capture'. A sales user of Cosmic Innovation has created a task related to a contact record in Salesforce. Where can this task be viewed in Lightning Experience?
Choose 3 answers.
a)
In the 'My Tasks' list of the user assigned to the task
b)
In the 'Open Activities' related list of the account record related to the contact
c)
In the 'Activity Timeline' of the contact record
d)
In the 'Activity Timeline' of the account record related to the contact
e)
In the 'Open Activities' related list of the contact record
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