WorksheetsBUS2234/CBA2132 TOPIC 6 TRAINING AND DEVELOPING
Total questions: 27
Worksheet time: 54mins
What is meant when it is said that an organization needs reinvention?
They need new managers and a reorganization.
They need to go back to what worked well in the past
They need to cut some activities and keep the traditional ones
They need to let go of the past and change their future.
Demonstration type of training method is used to train?
Workers
Supervision
Managers
All of the above
The following is (are) the benefit(s) of training?
Increased productivity
Reduced accidents
Reduced supervision
All of the above
Demonstration type of training method is used to train?
Workers
Supervision
Managers
Teachers
When structuring training objectives, the trainer should:
Give trainees a clear understanding of what to expect
Isolate all learning objectives in a single learning domain
Encourage trainees to evaluate whether they can omit certain course objectives
Pre-job training is otherwise known as.
orientation training.
safety training.
job training.
promotional training.
---------------------- training is defined to revive and refresh the knowledge and update the skills of the existing employees.
remedial training.
refresher training.
promotional training.
orientation training.
----------------- training provides to minimize accidents and damage to machinery.
job training.
safety training..
promotional training.
none of these.
_____ is learning activities designed to help individual employee to grow but which are not confined to a particular job
Training
Education
Development
Skills
The first step in organizing a training program is
Set learning objectives
Identify training needs
Design the program
Evaluate the program
The aim of the person analysis is to _____
describe the desired outcome of the training
determine the exact content of the training
identify the employee who needs training
set objectives for the employees who is being trained
The following are benefits of training EXCEPT
Increases employee's productivity
Keep employees knowledge and skills up-to-date
Help attract and retain talented employees
Decreases employees' job satisfaction
The following statements are TRUE about training EXCEPT
Training are needed when hiring new employees
Training is needed for newly promoted employees
Training is needed when the law requires it
Training can be used as a disciplinary action tool
On-the-job training is suitable when ____
the nature of work is dangerous
work environment is noisy and distracting
cross-training employees within the department
expensive technology needs sensitive handling
The following are disadvantages of On-Job-Training EXCEPT
Managers and peers may not use the same process to complete a job
Products produced may vary in quality
Employees can carry out their jobs in a short span of time
Trainers may pass on bad habits
Training programs must be evaluate to ____
ensure employees will not quit from the company
ensure trainers are happy
justify the financial investment in the training
enhance the training facilities of the company
Smile sheets and reaction sheets are used to measure _____
learning
behavior
reaction
results
Cost and benefits analysis is used to measure _____
reaction to training
training impact on organization
how much employees have changed due to training
the knowledge gained by trainees
It is the service product of Sheraton that employees should know.
Service
Brand
Guest
Loyalty
Lea has new employee and she assigned Jane to guide as well as to give feedback to the new hired. What kind of training is being referred?
Coaching
Mentoring
On the Job training
Classroom Training
The University has decided to sent faculty to ASTORIA for industry immersion. What kind of training they will have?
Simulation
Audio Visual
On the Job training
Apprenticeship
Jeff, Era and Tin where sent by the company to have their food and beverage training. They were introduced in a space that mimics real life use and provide virtual environment. What type of training is this?
Simulation
Audio Visual
Cross-functional training
Computer Assisted training
During the pandemic, almost of the graduating students that supposedly will undergo practicum were not able to grab the opportunity to conduct it on the hospitality and tourism industry. What was the alternative training provided by the universities?
Audio Visual and Simulation
Apprenticeship
Classroom training and virtual training
Training at home and computer assisted training
The easiest, cheapest, and most commonly used measure of assessing training effectiveness isto simply ask the participants what they think about it.
Training
Coaching
Cross-functional training
Participant Feedback
Harold was in-charge in the front office department, every month their company are shuffling employees to the different departments. What do you call this process?
Training
Coaching
Cross-functional training
Participant Feedback
Teach employee not only job-related skills but also interpersonal skills and creativeproblem-solving techniques.
True
False
To be customer-centered, you should not involve employees in planning and evaluating what you do at all stages.
True
False
