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WorksheetsRevision POM
Total questions: 25
Worksheet time: 6mins
Programmed decisions are based on______
rules and guidelines.
brainstorming and creativity.
intuition.
heuristics.
What allows managers to overcome bounded rationality and make the right decision?
feedback
process
satisficing
ambiguous information
_______ is a prescriptive approach to decision-making based on the assumption that the decision-maker can identify and evaluate all possible alternatives and their consequences and rationally choose the most appropriate course of action.
The Administrative Model
Bounded rationality
Optimum decision
Classical model of decision-making
What is the process by which managers establish the structure of working relationships among employees to allow them to achieve organizational goals efficiently and effectively?
internalizing
organizing
innovating
diversifying
________Increasing the number of different tasks in a given job by changing the division of labor.
Job enrichment
Job design
Job enlargement
Job simplification
When managers organize divisions according to the type of customer they focus on, they are using a _______ structure.
market
functional
product
business unit
Chen is an attorney for the ACLU, specializing in issues affecting children. He is proud of his work and believes that he is making a difference in people's lives. For Chen, this job has high______
autonomy.
task significance.
task identity.
task variety.
Which component of the human resource management system not only gives managers the information they need to make good decisions about how to train, motivate, and reward organization members, but also serves a developmental purpose for members of an organization?
recruitment and selection
employee relations
training and development
performance appraisal and feedback
_________ activities that managers engage in to forecast their current and future needs for human resources.
on-the-job training
Job analysis
Human resource planning
Employee selection
Training and development, a component of human resource management, is primarily used to
reward the skills of employees with pay and benefits.
develop and maintain good working relationships with labor unions.
give managers the information they need to make decisions about how to motivate and reward organization members.
ensure that organization members cultivate the skills and abilities that will enable them to perform their jobs effectively.
In the ________ stage of Kurt Lewin’s change model, managers try to instill in employees the motivation to change, encouraging them to let go of behaviors that are resistant to innovation.
freezing
unfreezing
freezing
All the above
__________is a set of techniques for implementing planned change to make people and organizations more effective.
A Systems Approach to Change
Reactive Change
Proactive Change
Organisational development
When a grocery store chain adopts a new practice of its competitors by staying open 24 hours a day, requiring employees to work flexible schedules, it is implementing a(n) ________ change.
adaptive
innovative
radically innovative
reactive
What is the last step of the perceptual process?
retrieval from memory
selective attention
interpretation and evaluation
storage in memory
When physically attractive people are also assumed to be smarter and nicer, which perception distortion has occurred?
recency effect
stereotyping
halo effect
self-serving bias
organisational commitment is relate to:
How connected are you to your work?
How much do you identify with your organization?
How much do you like or dislike your Job?
How long you stay with same company?
Expectancy theory posits that motivation is high when
workers are highly supervised.
workers are paid an hourly rate rather than a salary.
workers believe that high levels of effort lead to high performance, which leads to the attainment of desired outcomes.
workers are more motivated by intrinsic rewards than extrinsic rewards.
According to Herzberg's motivator-hygiene theory, extrinsic motivation is related to _______ needs.
hygiene
motivator
affiliation
achievement
Maria owns a small business. She hires new employees, monitors their work, and appraises their performance. What form of power is Maria using?
virtual
coercive
instrumental
legitimate
A manager who follows the transformational leadership model is likely to believe that managers should
use coercive powers to extract the best performance from employees.
not go out of their way to support and encourage employees.
make employees aware of their needs for personal growth and accomplishment.
withhold information so that employees do not have to worry about problems.
According to Fiedler's contingency model, task structure is the
extent to which leaders show their employees that they trust, respect, and care about them.
extent to which the work of employees is clear so that they know what to do and how to do it.
amount of reward and coercive power a leader has by his or her position in an organization.
extent to which employees trust and are loyal to their superior.
Anis watched the play, she followed the dialogue carefully to make sure she didn't miss anything. Anis was _______ the message.
Encodinf
Decoding
Transmit
Transcribe
_______ communication is lowest in information richness but is well suited for messages that need to reach many receivers.
non verbal
Informal verbal
Impersonal written
Formal written
The two core principles of TQM are
improvement of employee morale and enhancement of shareholder satisfaction.
uniform focus on delivering customer value and improvement of management–employee relationships.
uniform focus on delivering customer value and continuous improvement of work processes.
development of strong organizational culture and continuous improvement of work processes.
________ is the second step in the control process.
Measure the performance
Take corrective action if necessary
Establish standards
Compare performance to standards
