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Communications Review

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

The best definition of Communication is:

a)

An exchange of information

b)

Talking to another person

c)

Showins a video to someone

d)

using technology to teach people

2.

Barriers to communication include:

a)

making eye contact

b)

Labeling others

c)

active listening

d)

showing interest

3.

Which can be a barrier to communication?

a)

sensory impairment

b)

showing interest

c)

a verbal message

d)

sending a clear message

4.

Prejudice can be controlled by:

a)

going along with what your friends say

b)

believing only what your parents taught you about other races

c)

evaluating all information before making a judgement

d)

believing our first impression and not allowing others to influence your thoughts

5.

Good listening skills include:

a)

verbal message, written communication and a receiver

b)

a message, a sender, and a receiver

c)

labeling, cultural sensitivity and talking slowly

d)

showing interest, hearing the message, and not interrupting

6.

gestures, touch, and eye contact are:

a)

nonverbal communication

b)

barriers to communication

c)

verbal communication

d)

not considered to be communication

7.

Objective observations are:

a)

felt and heard but not seen

b)

what the patient tells you

c)

not seen, such as ideas, thoughts and opinions

d)

things that we observe using our senses

8.

Subjective information is:

a)

Things that the patient tells you

b)

seen, felt and heard

c)

felt and heart, not seen

d)

ideas and thoughts that are felt and heard

9.

Corrections in the medical record are done by:

a)

using black marker or white out so others can't see it

b)

erasing the error and writing the correct information

c)

writing "error" with your initials, and drawing a single line through the error

d)

keeping the record neat and error free by rewriting the information on a clean page

10.

Documentation on a medical record is:

a)

a record of what the family wants done for the patient

b)

always written in pencil

c)

able to be changed by using "white out"

d)

a legal document, admissible in a court of law

11.

The two main types of communication are:

a)

written and spoken

b)

verbal and non-verbal

c)

subjective and objective

d)

electronic and non-electronic

12.

Military time is used in hospitals because they have to function 24 hours a day

a)

True

b)

False

13.

When you are courteous, it means that you are rude and impatient toward others

a)

True

b)

False

14.

Facial expressions are a form of verbal communication

a)

True

b)

False

15.

Hand gestures are a form of non-verbal communication

a)

True

b)

False

16.

9:00 PM in military time is:

a)

0900

b)

2100

c)

09:00

d)

21:00

17.

1430 in standard time is:

a)

14:30

b)

0230AM

c)

2:30PM

d)

12:30PM

18.

0310 in standard time is:

a)

3:10PM

b)

0310AM

c)

3:10AM

d)

7:10AM

19.

2400 in standard time is:

a)

24:00PM

b)

24:00

c)

12:00 midnight

d)

12:00 noon

20.

What is 7:10 PM in military time?

a)

0710

b)

710

c)

0071

d)

1910