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Worksheets

Quarter 1 Exam Period 8

Total questions: 109

Worksheet time: 9hrs 5mins

Name
Class
Date
1.

What does the acronym RAM mean?

a)

Reduced Access Memory

b)

Redundant Access Module

c)

Random Access Memory

d)

Random Access Module

e)

Really Awesome Memory

2.

What would be the purpose of installing an eSATA expansion card in your system?

a)

To boost the performance of an internal hard drive

b)

To allow for universal connectivity to any type of display device

c)

To provide a connection for an external storage device

d)

To allow you to boost the RAM of the system without physically installing internal memory modules.

e)

To impress the neighbors and loved ones, obviously.

3.

My friend Joe wants to add another hard drive to his computer. What should he check to make sure his system will support it?

a)

CPU

b)

RAM

c)

Expansion slots

d)

PSU

4.

If your computer runs low on RAM, what will it use instead?

a)

Optical drive

b)

Virtual memory

c)

Cache

d)

SSD

5.

When you turn on your computer, it tells you that it does not have the time and date set and asks you to enter setup. What likely needs to be replaced?

a)

Time controller

b)

CPU

c)

CMOS battery

d)

BIOS chip

6.

A user named Monika wants to upgrade the memory in her laptop. What memory form factor will she need?

a)

SODIMM

b)

DIMM

c)

DDR3

d)

DDR2

7.

Which of the following is faster than RAM

a)

HHD

b)

CACHE

c)

BD-ROM

d)

SSD

8.

You just installed more memory in your computer, but it’s not recognized. Your friend suggests you upgrade your BIOS.what’s the best way to do this?

a)

Order a new BIOS chip from the motherboard manufacturer

b)

Flash the BIOS

c)

Order a new BIOS chip from the memory manufacturer

d)

You can’t upgrade a BIOS

9.

Which component inside a computer produces the most heat

a)

PSU

b)

GPU

c)

RAM

d)

CPU

10.

What can be accessed from the BIOS?

a)

POST

b)

Boot Order

c)

Services

d)

Command Prompt

11.

What is the smallest form factor listed?

a)

ATX

b)

ITX

c)

Micro ATX

d)

EATX

12.

Which connector supports both analog and digital signal?

a)

DVI-I

b)

DVI-D

c)

VGA

d)

DVI

13.

Which connector can provide high speed streaming, audio integration, and protects Digital Rights Management

a)

VGA

b)

HDMI

c)

DVI

d)

DisplayPort

14.

Which of the following would NOT be considered an expansion card?

a)

Video Card

b)

Network Card

c)

Audio Card

d)

SD Card

15.

What internal component acts as the backbone for the entire computer system, which connects all internal devices?

a)

The processor

b)

The computer case

c)

The motherboard

d)

The hard drive

16.

You need to install a video card. Where on the motherboard would this be installed?

a)

CPU socket

b)

Memory slot

c)

PCIe slot

d)

ATX power connector

17.

You are looking through the specifications of a motherboard and you notice that it features an integrated GPU. What does this mean?

a)

The motherboard has a PCI-E slot that you can use to boost the graphical performance.

b)

The motherboard has built-in support for video, and does not require a graphics card.

c)

The motherboard features a core CPU that is built right into the system board.

d)

The motherboard has dedicated high-speed memory for storing recently used instructions and Data.

18.

What is the reason for applying thermal paste to the surface of a CPU?

a)

To improve the transference of heat from the processor to the heat sink.

b)

To prevent dust particles from attaching to the processor.

c)

To improve the overall performance of the processor.

d)

To ensure that the processor is secured tightly to the motherboard and does not come loose.

e)

To brush your computers teeth with, of course

19.

What type of cooling feature is usually seen in higher-end machines for which heat is especially concerning?

a)

Multiple heat sinks

b)

Air vents in the computer case

c)

A dedicated CPU fan and case fan

d)

Liquid cooling

20.
The process of upgrading or refreshing the firmware stored on the ROM BIOS chip is called ________________.
a)
Flashing ROM
b)
Renewing The ROM
c)
Renewing The RAM
d)
Flashing RAM
21.
When one port fails, the entire motherboard must be replaced.
a)
True 
b)
False
22.

Which of the following laptop features allows users to overcome keyboard size restrictions?

a)

Touchpad

b)

Fn key

c)

Digitizer

d)

Numeric Key

23.

Which of the following is a type of internal hard drive used in laptop computers? (Select all that apply)

a)

Flash drives

b)

USB drives

c)

Magnetic disks

d)

SSDs

e)

SSHDs

24.

Which of the following can be used to describe the features of Solid-State Drives (SSDs)? (Select 3 answers)

a)

Low performance

b)

Relatively high device cost

c)

Lower capacity in comparison to magnetic drives

d)

High performance

e)

Relatively low device cost

25.

Which type of internal laptop hard drive combines high performance and capacity at a relatively low device cost?

a)

SSD

b)

Flash drive

c)

Magnetic drive

d)

USB drive

e)

SSHD

26.

Which of the following are characteristic features of traditional magnetic drives? (Select 3 answers)

a)

High capacity

b)

Low device cost

c)

High performance

d)

Low capacity

e)

Low performance

27.

Which of the following sizes is the most common magnetic hard disk drive form factor used in laptops?

a)

3.5 inch

b)

5.25 inch

c)

1.8 inch

d)

2.5 inch

28.

Which of the following are SSD form factors used in laptop computers? (Select 2 answers)

a)

1.5 inch

b)

5.25 inch

c)

1.8 inch

d)

2.5 inch

e)

1.3 inch

29.

Which of the following memory module form factors are used in laptop computers? (Select 2 answers)

a)

SODIMM

b)

ECC RAM

c)

DIMM

d)

MicroDIMM

e)

C-RIMM

30.

Due to size restrictions and the compact nature of laptop devices, this type of storage media has become less commonly found on new laptops?

a)

Flash drives

b)

Optical drives

c)

Magnetic drives

d)

Solid-state drives

31.

Due to the compact nature of laptop devices, all laptop GPUs come in the form of CPU-integrated graphics.

a)

True

b)

False

32.

What type of power jack can be found on a laptop case?

a)

AC

b)

PFC

c)

DC

d)

A/V

33.

Which of the following describes the function of a digitizer? (Select 3 answers)

a)

A device that translates analog data into a format suitable for computer processing

b)

A type of output device

c)

A component of a mobile device's screen that allows users to control the device with a fingertip

d)

An example of a media converter

e)

A type of input device

34.

A technician is setting up a computer that was shipped. After everything is plugged in, the computer will not turn on. Which of the following should the technician do FIRST to identify

the issue?

a)

Check for physical damage on the computer.

b)

Search for a solution on the Internet.

c)

Reference the manufacturer’s documentation.

d)

Ensure the power supply is set at the correct voltage.

35.

A home computer that has been in operation for more than five years is now suffering from random shutdowns during the day. The PC is set up in an enclosed cubby built into the

home office desk. Which of the following is MOST likely plaguing the PC?

a)

The PC was switched over to 240v operation mode

b)

Dust accumulation

c)

The PC’s BIOS is severely out-of-date, causing PSU issues

d)

EMI

36.

A technician has been asked to recommend antivirus software for a home PC, but the user does not want to pay for a license. Which of the following license type should the technician recommend?

a)

Personal license

b)

Open license

c)

Enterprise license

d)

Corporate license

37.

A user’s phone contains customer’s PII. The user cannot have the phone automatically wiped because the data is very valuable. Which of the following is the BEST method of securing the phone?

a)

Fingerprint lock

b)

Passcode lock

c)

Swipe lock

d)

PIN lock

38.

An administrator is setting up a Windows terminal server. Which of the following settings should the administrator modify to increase server security? (Select two.)

a)

Change the default access port

b)

Enforce password complexity

c)

Put the terminal server into the router's DMZ

d)

Use the local client certificate for server authentication

e)

Block all unused ports on the LAN smart switch

39.

A technician is setting up a SOHO wireless network for a healthcare office that does not have a server. The user requires the highest level of wireless security and various levels of desktop authentication to access cloud resources. Which of the following protocols and authentication methods should the technician implement? (Select two.)

a)

SSO

b)

WPA2

c)

WEP

d)

RADIUS

e)

TACACS

40.

A user’s computer is displaying a black screen. The technician restarts the computer, but the OS still does not load. The technician discovers the OS was patched the previous evening.

Which of the following should the technician attempt NEXT?

a)

Reboot into safe mode and roll back the updates

b)

Repair the Windows Registry

c)

Configure boot options in the BIOS

d)

Disable Windows services and applications

41.

A technician is installing Windows 7 64-bit OS on a VM but keeps getting errors. The specifications for the malware are:

– Two 1GHz CPUs

– 2GB of memory

– 15GB hard drive

– 800×600 screen resolution

Which of the following should the technician do to resolve the problem?

a)

Increase the number of CPUs

b)

Increase the amount of memory

c)

Increase the amount of hard drive space

d)

Increase the screen resolution

42.

A company has hired a new IT firm to manage its network switches and routers. The firm is geographically separated from the company and will need to able to securely access the devices. Which of the following will provide the ability to access these devices?

a)

Telnet

b)

SSH

c)

RDP

d)

VNC

43.

Which of the following features has undergone the most significant changes from Windows 7 to Windows 10 and greatly simplified the operating system installation process?

a)

PXE installation

b)

Account control

c)

Metro interface

d)

Driver detection

44.

Which of the following is considered government-regulated data?

a)

End-user license agreement

b)

Digital Millennium Copyright Act

c)

PII

d)

DRM

45.

Joe, a user, returns his computer to the technician who performed a virus removal on it the week before. Joe states that several symptoms have returned. Which of the following should the technician have covered previously as part of the original repair?

a)

End-user education

b)

Pre-installation environment cleaning

c)

Disabling of System Restore

d)

Infected system quarantine

46.

After a virus has been spread unknowingly via USB removable hard drives, a technician is tasked with limiting removable hard drive access to certain network users. USB ports are used for many devices, including scanners, printers, and signature pads, so a policy is created to deny access to removable hard drives only. When testing the policy, a removable drive is plugged in but can still be accessed. Which of the following command-line tools should the technician use to apply the new policy?

a)

diskpart

b)

grupdate

c)

gpresult

d)

net use

47.

A MAC user’s operating system became corrupted, and files were deleted after malware was downloaded. The user needs to access the data that was previously stored on the MAC. Which of the following built-in utilities should be used?

a)

Snapshot

b)

Time Machine

c)

System Restore

d)

Boot Camp

48.

An administrator is setting up a Windows terminal server. Which of the following settings should the administrator modify to increase server security? (Select two.)

a)

Change the default access port

b)

Enforce password complexity

c)

Put the terminal server into the router's DMZ

d)

Use the local client certificate for server authentication

e)

Block all unused ports on the LAN smart switch

49.

An end user’s PC is taking a long time to boot. Which of the following operations would be the BEST to resolve this issue with minimal expense? (Select two.)

a)

Remove applications from startup

b)

Defragment the hard drive

c)

Install additional RAM

d)

Run the Disk Cleanup utility

e)

End the processes in Task Manager

50.

A technician is setting up a SOHO wireless network for a healthcare office that does not have a server. The user requires the highest level of wireless security and various levels of desktop authentication to access cloud resources. Which of the following protocols and authentication methods should the technician implement? (Select two.)

a)

SSO

b)

WPA2

c)

WEP

d)

RADIUS

e)

TACACS

51.

A network administrator notifies a technician that the company is experiencing a DDoS attack. Several internal Windows PCs are the source of the traffic. The network administrator gives the technician the Windows computer names and states they be scanned and cleaned immediately. With which of the following types of infections are the PCs MOST likely infected? (Select two.)

a)

Spyware

b)

Zombies

c)

Ransomware

d)

Virus

e)

Worm

52.

A SOHO technician recently moved some data from one server to another to increase storage capacity. Several users are now reporting they cannot access certain shares on the network. When the users attempt to access the shares, they get the following error: Access Denied. The technician confirms the users are all in the proper security groups and have the proper access, but they are still unable to access the shares. Which of the following are the MOST likely reasons for these issues? (Select two.)

a)

Administrative share permissions

b)

Mapped drives

c)

Group Policy hours restriction

d)

Denied write/delete permissions

e)

Disabled proxy settings

53.

Which of the following devices provides the portability of a mobile phone and functionality of a laptop/desktop?

a)

Tablet

b)

GPS unit

c)

E-reader

d)

Fitness monitor

54.

Why do hackers create viruses and spyware?

a)

They want to steal money

b)

They want to steal your private info

c)

They want to harm your computer

d)

All of these answers are correct

55.

Why is it important to have antivirus software installed on your computer?

a)

To track your finances

b)

To stop others from plagiarizing your work

c)

to prevent others from stealing your device

d)

To stop hackers from harming your computer

56.

Which of the following are malware?

a)

spyware

b)

Trojan Horse

c)

viruses

d)

All these answers are correct

57.

Your computer won't turn on. What should you do first?

a)

Don't Panic

b)

Check Power cords

c)

Check cable connections

58.

Why is it important to know how to troubleshoot your computer?

a)

You can help others

b)

All these answers are correct

c)

To save money

d)

There may not always be someone to help you.

59.

Computer viruses are

a)

Programs that hackers use to harm your computers or steal info.

b)

A sickness that humans catch from computers

c)

can only be acquired through the internet

d)

can only be acquired through email

60.

What keyboard command closes a pop-up window?

a)

Alt F4

b)

Ctrl C

c)

Alt C

d)

Ctrl F4

61.

Why is it better to use a keyboard command to close a pop-up window?

a)

It works faster

b)

Computers only understand keyboard commands

c)

The X or close button may actually be programmed to install

d)

There is no benefit

62.

Which of the following is considered malware?

a)

spyware

b)

anti-virus software

c)

open source software

d)

Apps

63.

You computer is running slow and you are having trouble connecting to websites. What should you do?

a)

Check power source and internet cables

b)

Check internet cables and network connections, and do a virus scan

c)

Check power cords, internet connections, and do a virus scan

d)

Check power cords, all cables going in and out of the computer, check internet connections, check network connections, do a virus scan and restart.

64.
Choose one solution for the following problem: an application is running SLOWLY.
a)
Restart the computer
b)
Try to access the application from the internet instead
c)
Close and re-open the application
d)
Just forget it and work in another application
65.
Choose one solution for the following problem: the computer is FROZEN.
a)
Press and hold the Power button for 5-10 seconds to force the computer to shut down.
b)
Close all applications and restart
c)
Unplug all plugs on the computer and plug them back in
d)
Hold down the monitor power button until the computer shuts down.
66.
Choose one solution for the following problem: the sound isn't working.
a)
Check the volume level
b)
Use different headphones
c)
Buy speakers
d)
restart you computer
67.
Choose one solution for the following problem: the mouse or keyboard has stopped working.
a)
Press the Ctrl+Alt+Delete (the Control, Alt, and Delete keys) on your keyboard and click the mouse twice to reset the hardware
b)
If you're using a wired mouse or keyboard, make sure it's correctly plugged into the computer
c)
Move to a different computer, they are probably broken
d)
Hold down on the right click and/or the backspace key to reset the hardware
68.
Troubleshooting is always a process of...
a)
random act to get the solution you want 
b)
trial and error
c)
trying different things
d)
not knowing what you are doing
69.
Choose one solution for the following problem: The screen is blank.
a)
Make sure the monitor and computer are plugged in and turned on
b)
Hit the power button on the screen only
c)
Check mouse to see if the light is turned on
d)
Restart your computer
70.
Choose one solution for the following problem: ALL programs on the computer run slowly
a)
Shut down the computer two times in a row
b)
Unplug your mouse and plug it back in
c)
Your computer may be running out of hard drive space. Try deleting any files or programs you don't need.
d)
Reorganize the files on your computer. This is making the computer think too hard.
71.
Choose one solution for the following problem: Power button will not start computer.
a)
Check the central processing unit (CPU) to see if it is working properly
b)
Check the power cord to confirm that it is plugged securely into the back of the computer case and the power outlet
c)
Check your internet access to see if you are connected to the internet
d)
Check to see if you have an Ethernet cable connection 
72.

this picture means?

a)

the computer does not give out a sound

b)

the sound is to loud

c)

do talking in the classroom

73.

You can't get on your school's network(not internet). What should you check first?

a)

Your cable company

b)

cables going into and out of your computer

c)

your internet connection

d)

cable connected to your monitor

74.
If you determine an application error your users are receiving can be fixed by applying an application update from the manufacturer, you should go ahead and do that.
a)
true
b)
false
75.
In which troubleshooting step are manufacturer Web sites and technical support forums helpful? Choose the best response.
a)
Identifying the problem.
b)
Establishing a theory of probable cause.
c)
Testing the theory to determine cause.
d)
Establishing a plan of action to resolve the problem and implement the solution.
e)
Verifying full system functionality.
76.
The user who first reported a problem is often the best person to verify that it's fixed.
a)
true
b)
false
77.
Which safety device is used to protect sensitive components from electrostatic discharge during transport and storage?
a)
Antistatic bags
b)
ESD straps
c)
ESD mats
d)
Self-grounding
78.
Which class of fire extinguishers is used on electrical fires?
a)
Class A
b)
Class B
c)
Class C
d)
Class D
79.
Which items can cause soil and water contamination if they are sent to a landfill?
a)
Batteries
b)
CRTs
c)
Magnetic tapes
d)
Toner cartridges
80.
Which of the following are appropriate addresses for a customer?
a)
Buddy
b)
Dr. Smith
c)
Jimmy
d)
Ms. Jenkins
81.
An end user has reported a system problem and you're trying to figure out its cause. Which of the following pieces of advice would be a mistake?
a)
Allow the customer to explain the problem fully at first, only asking questions for clarification.
b)
Always use detailed technical language when asking for clarifying information.
c)
Speak clearly, with an even tone, and loud enough to be heard.
d)
While listening to the customer's description, take notes and nod without interrupting.
82.
Personally identifiable information includes which of the following?
a)
Address
b)
Name
c)
Names of co-workers
d)
Phone number
e)
All of the above
83.
Which of the following components directly installed on the motherboard is replaceable?
a)
A RAM slot
b)
A 24-pin ATX power supply connection
c)
A CMOS battery
d)
A fan connector
84.
Which of the following motherboard components is used to take data from input/output devices and pass it on to the CPU?
a)
Northbridge chip
b)
SATA connector
c)
Data bus
d)
Southbridge chip
85.
Which of the following ports installed on the motherboard can be used to connect a display device to the computer?
a)
PS/2
b)
USB
c)
HDMI
d)
VGI
e)
DVI
86.
Which expansion standard will you only find on very old computers?
a)
ISA
b)
M.2
c)
PCI
d)
PCIe
87.
Which is the most popular motherboard form factor for desktop computers?
a)
ATX
b)
Flex-ATX
c)
ITX
d)
XL-ATX
88.
Which CPU feature simulates two logical processors on one physical processor by using registers to overlap two instruction streams?
a)
Multicore
b)
Hyperthreading
c)
64-bit architecture
d)
Virtualization
89.
You have a Ryzen CPU and want to find a motherboard for it. What kind of socket should you look for?
a)
AM3
b)
AM4
c)
LGA 1151
d)
LGA 1155
90.
A computer you're evaluating has a 64-bit quad-core CPU with hyperthreading. What can you be sure of from that fact alone?
a)
It can process up to four threads simultaneously
b)
It can process up to eight threads simultaneously
c)
It can run both 32-bit and 64-bit software
d)
It can support only 4 GB of RAM
e)
It has an integrated GPU
91.
If your CPU is overheating, it will fail to boot.
a)
true
b)
false
92.
What passive cooling device is more efficient than a simple heat sink?
a)
Cooling fan
b)
Heat pipe
c)
Heat pump
d)
Liquid cooler
93.
Which power connector type is used to provide power to modern hard disk drives?
a)
4-pin 12V ATX connector
b)
4-pin peripheral Molex connector
c)
6-pin PCIe connector
d)
15-pin SATA connector
94.
You can use an ATX 20-pin motherboard power connector on a 24-pin motherboard power socket by just leaving the end 4-pins empty.
a)
true
b)
false
95.
How do you provide 225 watts of power to a PCIe expansion card?
a)
No additional power is needed. The PCIe slot provides all 225 watts.
b)
You combine the PCIe slot power with a PCIe 6-pin power connector.
c)
You combine the PCIe slot power with a PCIe 8-pin power connector.
d)
You combine the PCIe slot power with both the PCIe 6-pin and 8-pin power connectors.
96.
A good rule of thumb for selecting the wattage for your power supply is to determine the combined wattage needed by all the components in your system and add them all together.
a)
true
b)
false
97.
You have calculated the combined wattage needed by all the components in your system is 500 watts. What wattage PSU should you look for?
a)
500 watts
b)
750 watts
c)
1,000 watts
d)
The largest one you can afford.
98.
You need to replace a CPU with a higher capacity model. What tools will you need?
a)
Electrostatic gloves
b)
Crimping pliers
c)
Multimeter
d)
Power supply tester
e)
Screwdriver
99.
If your system is reporting memory errors, it is caused by an undersized PSU or a PSU that is failing.
a)
true
b)
false
100.
If your power supply unit has failed, the computer will fail to boot.
a)
true
b)
false
101.
When you inspect your device's rechargeable battery, you notice there is a slight bulge in the case. What should you do?
a)
Continue to use the device until you receive a replacement battery.
b)
Remove the battery and then puncture the case to relieve the gas build-up before disposing of the battery.
c)
Carefully remove the battery, avoiding doing any damage to the case, and then recycle it properly.
d)
Carefully remove the battery and throw it in the trash.
102.
Your CEO travels with his laptop that contains highly confidential and sensitive data. If it is lost, it is imperative that the data be protected and the laptop found and returned. Which BIOS/UEFI security feature best meets her needs?
a)
BIOS/UEFI passwords
b)
Hard drive encryption
c)
Lojack
d)
Secure boot
e)
Trusted platform module (TPM)
103.
A user calls to report their computer is "acting funny" and reboots when they are working. They notice the problem most often when they attempt to save their work. Which BIOS/UEFI diagnostic tests should you run to look for errors?
a)
Battery test
b)
Hard disk test
c)
Memory test
d)
Startup test
104.
The power management features in your BIOS/UEFI allow you to configure what the computer does during Standby and Hibernate modes.
a)
true
b)
false
105.
Why might you change a computer's boot sequence?
a)
Configure virtualization for your operating system.
b)
Disable a hard disk drive.
c)
Fix an operating system problem using a system recovery disk.
d)
Launch an operating system installation from an installation disk or network location.
e)
Switch to a second operating system.
106.
Which of the following are true about RAM?
a)
It is considered non-volatile because the data it holds is maintained when power is removed from the computer or device.
b)
It is considered volatile because the data it holds is lost when power is removed from the computer or device.
c)
It is generally faster than hard drives or flash storage.
d)
It is generally slower than hard drives or flash storage.
e)
Modern computers typically use Rambus RAM modules.
107.
Which type of memory module is used in laptops and other small devices?
a)
DIMM
b)
RIMM
c)
SIMM
d)
SODIMM
108.
Which RAM feature uses an algorithm to detect single-bit and multi-bit memory errors?
a)
Buffering
b)
ECC
c)
Multiple channels
d)
Parity
109.
Which DDR version has a curved contact edge designed to help prevent damage to the module during installation?
a)
DDR
b)
DDR2
c)
DDR3
d)
DDR4

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