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WorksheetsBLP 2022 @ Entrance Exam
Total questions: 25
Worksheet time: 25mins
Which component that should have begun first in " PACE " Cycle?
Food Safety Visit
Running Great Restaurants Visit
Business Acceleration Session
Customer First visit
What does " PACE " stands for?
Performance and Customer Extraordinary
Performance and Customer Extra
Performance and Customer Exceptional
Performance and Customer Excellence
How many systems that we have in McDonalds to improve operational performance, accurately diagnose opportunities and realize potential ?
9
10
11
12
To Run Great Restaurants ...
"WE NEED THE RIGHT PEOPLE" > "WE NEED THE RIGHT SYSTEMS " > " WE NEED THE RIGHT SUPPORT "
Which below system is not under category " We Need the Right People " ?
People Practices
Shift Management
Learning And Development
Staffing, Scheduling And Positioning
In RLP you have learned about Leadership Approaches, which Leadership approach is appropriate with the inexperienced and eager task experience level?
Consulting
Empowering
Directing
Coaching
In MDP 4 [ Module 2 - QSC and the Customer ] ,below are the areas that RGM need to check the progress in ensuring store meeting QSC goals,
EXCEPT ?
Guest Count trends in the past 3 years
Identify QSC issues raised during the last review of your restaurant’s Operations
YTD Comm Sales & YTD PAC improvement
Review MyMcD Feedback information
You learn how to conduct an effective Management Team meeting in MDP 4 with how many steps of processes ?
Start with INTRODUCTION as step 1 !
4
5
6
7
Below are the components of Restaurant Department Management [RDM], EXCEPT?
Structure
System
Curriculum
Routines & Tools
How long is " PACE " Cycle?
6 months
12 months
18 months
24 months
During RLP : As stated in the Stages of team development tool, being comfortable giving constructive feedback is a typical feeling in which stage of team development?
Norming
Storming
Performing
Forming
Which one of these statements represent Behavior Statement?
Thank you Ahmad for stock up ice at front counter
Thank you Ali, for always consistent in production area
Well done Sarah, keep up the good job ya!
All of the above
What is the 4 prioritizations that we look for in Pre-Shift Checklist?
Safety, Quality & Service, Teamwork, Security
Safety, Quality & Service, Comfort & Convenience, Appearance
Safety, Security, Appearance, Convenience
Safety, Service, Comfort, Appearance
A _____________ is a single fact or act of behavior that must be recognized and not ignored .
Problem
Significant Occurrence
Pattern
Assumption
Which feedback represents the statement of “Giving a specific suggestion on how to improve QSC level” ?
Negative Feedback
Appreciative Feedback
Constructive Feedback
None Feedback
Which one of these statement is referring to McDonald’s People Promise?
We operate our business ethically
We value you, your growth and your contribution
Training is not just knowledge but Action !
Be customer 1st choice
During RLP : The Team Performance Diamond is composed of four elements:
Goals, Processes, Action & Roles
Goals, Processes, Action & Time
Goals, Processes, People & Time
Goals, Processes, People & Roles
If our boss having a Promoting behavior style, which below statement is the best way to deal with him?
Provides lots of data and information
Be supportive, show you care
Let them be in charge
Get excited with them. Show emotion
How many module are there in MDP 4 ?
4
5
6
7
What is IDP stand for?
Individual Development Performance
Identified Development Performance
Individual Development Plans
Identified Development Plans
What is R2P [ Receipt to Present ] target Time?
210 seconds
120 seconds
90 seconds
60 seconds
What is OEPE [ Order End to Present End ] target Time?
60 seconds
90 seconds
120 seconds
180 seconds
Goal is usually achieved in the following timeframe :
1 to 3 months
6 to 12 months
9 to 15 months
12 to 24 months
A well-written objective should be SMART – what does the “R” in SMART stand for?
Realistic
Relevant
Result
Rational
What determines a restaurant’s profitability ?
The total cost of Food, Labor and Utilities
The difference between sales and expenses
The total number of crew scheduled for one shift
The total number of customers come to the restaurant
Being organized is likely to be strengths for which behavior style?
Promoting
Controlling
Analyzing
Supporting
