WorksheetsMember Experience
Total questions: 10
Worksheet time: 5mins
Which of these is NOT a vendor the Member Experience Team manages?
Papa Pals
Icario
Decision Point
RevSpring
When do members receive the CAHPS survey?
February-June
April-June
November-January
March-May
What is the MA website?
SouthCarolinaBlues.com
SCBluesMedAdvantage.com
SCBluesMA.com
SouthCarolinaBluesMA.com
Which of these is NOT one of our personas?
Build Loyalty Lou
Happy Henry
Sarah Support
Rebecca Retain
What does NPS stand for?
New Perception Score
Need Pet Snuggles
New Patient Statistics
Net Promoter Score
What is our Net Promoter Score for the past month?
91%
85%
55%
43%
What is our First Call Resolution rate for the past month?
70%
55%
86%
67%
How many members have attended events this year?
158
233
257
302
What is the name of our MA Newsletter?
Medicare Advantage and You
The Pulse
The Advantage
BlueCross BlueShield BlueSmurfs
How much will a member receive on their myFlexCard if they complete an Annual Wellness Visit?
$40
$30
$55
$45
